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  1. #1
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    IMAP rules error (2000 SR-3)

    I get a "rules in error" dialog when running Outlook 2000 rules with IMAP in Windoes 2000. I found that MS KB272170 addresses the issue (except I'm not using Internet Only mode), but the site doesn't provide a link to the fix. Does anyone know about the fix for this problem? In typical MS non-support fashion, I get in a finger-pointing session when I try to access MS support for my OEM-registered Outlook.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: IMAP rules error (2000 SR-3)

    To create a clickable link to a MSKB article, try <!t>[mskb=272170]<!/t>, which gives you: <!mskb=272170>Microsoft Knowledge Base Article 272170<!/mskb>.

    Regarding your question, you must be using IMO (Internet Mail Only) mode because in Outlook 2000, IMAP is not available in CW (Corporate/Workgroup) mode.

    But this is not the problem. I don't understand how MS can have a supported fix and not give it to you. Try again and hopefully you will get a different person.

  3. #3
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    Re: IMAP rules error (2000 SR-3)

    You need to call PSS for the file. As for finger pointing about OEM, you are supposed to go through the channel you received the software from - the OEM. I'm not sure how it works for hotfixes though... they should provide the link once they determine it's needed. Tell them you are calling about the problem referenced in that KB and need the QFE it mentions. if you sound knowledgable, they might ignore the OEM part.

  4. #4
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    Re: IMAP rules error (2000 SR-3)

    Thanks! I was hoping I could find the fix somewhere without having to call again, but I'll give it a shot. I don't understand why they don't provide a link to the fix from the KB article.

  5. #5
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    Re: IMAP rules error (2000 SR-3)

    Sorry - I guess I wasn't clear--I don't need to get to the KB article, I just expected that, if a fix is available, the KB article would provide a link to a file to download.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: IMAP rules error (2000 SR-3)

    No, it was I who was unclear. The "how to create a link" was for future reference. It makes it easier to help you when we can get to the article right away. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  7. #7
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    Re: IMAP rules error (2000 SR-3)

    I get it! Guess I'm a little slow today. Thanks a lot for your help!

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