For a number of reasons, not the least being that

1) IE and Windows Explorer are intimately connected and both respond to hotfixes that may impair or enhance their functionality

2) Many of the fixes for IE and OE can be OS specific, and it can help you do a better job if you know the OS that is on the machine with the IE or OE problem.

Is there any way without inconveniencing anyone that there could be a blank to prompt to post the flavor of Windows the IE/OE problem is on--particularly when IE/OE have major problems?

SMBP