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  1. #1
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    OL2K2 Level 1 Problem? (Outlook 2002)

    Outlook 2002 will not send graphic file attachment or attachments with an embedded graphic (eg. a .doc with a .bmp logo). I can send a plain .doc fine. I suspect it is a Level 1 blockage (but I understand this to be an Inbound block, not outbound), but I applied the registry fix from Slipstick's website (http://www.slipstick.com/outlook/ese...exe.htm#ol2002). Still nothing. The problem started after updating Office XP-SP1 to SP3 w/ Critical Updates via the Office Update site. I have checked Security settings, applied the regfix above, uninstalled and reinstalled twice (now back to Office XP - no SP's), de-activated AV email scanning, changed OL editors and message formats, but the problem persists. ANY HELP would be greatly appreciated.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: OL2K2 Level 1 Problem? (Outlook 2002)

    <P ID="edit" class=small>(Edited by jscher2000 on 10-Sep-03 18:31. Ahem, read more carefully...)</P>I recently patched Office XP; Help>About says (10.4712.4219) SP-2. What does yours say?
    Added: I see you rolled back. Please roll forward again for the sake of security.

    Using Outlook (not Word) as my mail editor, and Insert>File to insert .DOC files containing pictures, I have no problem sending or receiving.

    Are you using Word as your editor and/or using Word's File>Send to... to create the message? I wonder whether Microsoft skipped a bit of testing here with that configuration...

    Added: Does Outlook generate an error message or simply not send?

  3. #3
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    Re: OL2K2 Level 1 Problem? (Outlook 2002)

    Thanks for the advice to roll forward again. Obviously, I am trying to reduce variables in solving this, but your warning is well heard.

    I tried sending messages from Outlook w/ and w/o Word as email editor and tried to "Send to..." from Word. I've also tried Plain Text, Rich Text and HTML. Each time I get an "Operation Failed" error and the message w/ attachment doesn't send.

    [BTW, I am using a PPTP VPN to connect to the Exchange Server, but the same user profile works successfully on an adjacent PC (unpatched OXP-SP1) using the same configuration. Occaisionally, I'll get a "Network Problems are preventing you from connecting to the Exchange Server" error on the errant PC, but only if I try to send an attached or embedded graphic. I have also rebuild the MAPI profile several times to no avail.] I'm stumped.

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    Super Moderator jscher2000's Avatar
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    Re: OL2K2 Level 1 Problem? (Outlook 2002)

    I'm not familiar with what a user profile controls. It must contain account information, but does it contain "options" that a user sets in a program? Would it contain security settings from Internet Explorer, for example, or are those specific to the PC? Shouldn't affect a .DOC attachment in a plain text message, but could affect an embedded image in an HTML format message.

    Also, I don't use Exchange. So I guess I'll step aside and let an expert jump in. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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    Re: OL2K2 Level 1 Problem? (Outlook 2002)

    Thanks for the help, jscher2000. I am still unable to send attachments with graphics. I've rebuild MAPI profiles and have checked security settings in IE as well as Word and OL. I have run out of ideas where to look. I have told the client to use OWA to send attachments until I can get this resolved. Any ideas out there would be most appreciated.

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