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  1. #1
    Star Lounger
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    Install problem (XP Home w/SP1)

    Tried a number of times to install two critical updates (security patches) and some non-critical updates. They download in seconds but fail ti install. The install window opens and indicates some progress but eventually stalls/freezes at the 1/2 to 3/4 mark. Sometimes it takes 20 -30 minutes to stall; other times 45 minutes or more. Task Mgr doesn't respond so I shut down manually. Hope the following event viewer text from my last attempt helps:
    "Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1013
    Date: 9/12/2003
    Time: 3:44:39 AM
    User: N/A
    ================================================== ===
    Exception code: C0000006 IN_PAGE_ERROR
    Module: C:WINDOWSSystem32APPHELP.DLL
    Function: 0x75f52221
    ================================================== ===
    Registers:
    EAX:00000005 EBX:7641D690 ECX:7653B240 EDX:7FFE0304 ESI:00000000 EDI:01E44F6C
    CS:EIP:001B:75F52221 SS:ESP:0023:00B1DF6C EBP:00B1DF80
    DS:0023 ES:0023 FS:0038 GS:0000
    Flags:00010246

    Call stack:
    Address Frame
    75F52221 00B1DF68 0
    -- 0x01E44490 0x01E44F78 0x00000000 0x00B1E1A4
    764D81A1 00B1DF80 0
    -- 0x01E44490 0x01E44F78 0x00000000 0x00B1E1A4
    764D928E 00B1E228 0
    -- 0x01442314 0x01E44F6C 0x01443694 0x00000001
    764045DC 00B1ED4C 0
    -- 0x00F69C62 0x00000001 0x014431A0 0x01443530
    FFFFFFFF 77F53890 0
    -- 0x77F9568E 0xFFFFFFFF 0x77F95742 0x77F95746
    77F9568A FFFFFFFF 0
    -- 0x00000000 0x00000000 0x00000000 0x00000000
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

    Many Thanx

  2. #2
    Gold Lounger
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    Re: Install problem (XP Home w/SP1)

    Ralph--

    Try installing them from links below, and do you think any configuration in your firewall or antivirus program could be interferring with the install? Probably not but it's been known to happen. I also strongly recommend using the MS Security Email notification service and for the 1-2% of other updates that aren't security hotfixes for IE, OE, Win Media, Direct X, driver from a manufacturer or driver convenience site, Office just checking their sites from time to time and getting any rather rare non-hotfix update like a new version of WMP or an OE SP1 download or critical patch update for OE or Office from those sites:

    Microsoft Security's List of Security Bulletins

    Subscribe to Microsoft's Email Hotfix Notification Service--Get them Hassle and Confusion Free Earlier and Don't Miss Any*****Avoid the endless hassles and baggage of Windows Update With This*****

    Also for reference and further updating aid tools see:

    Windows XP Updating Guide

    Posts 290842, 290943, 290947, and 290952 for Windows Update Help Links if you're determined to still use it.

    SMBP

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Install problem (XP Home w/SP1)

    Those messages are so helpful, aren't they? <img src=/S/wink.gif border=0 alt=wink width=15 height=15>

    Can you try just downloading/installing a single update at a time, either using Windows Update or the more general Downloads site? Perhaps we can pin it down to a particular patch and work from there.

  4. #4
    Star Lounger
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    Re: Install problem (XP Home w/SP1)

    TO SMBP & jscher2000:

    Thanx for the hints folks. I disabled GoBack & XP's firewall and ran one of the updates. After about 35 minutes, I got a message that it was installed (however, my install records don't say its so). The 2nd update, however, didn't install after three attempts.

    I didn't disable the Norton Anti Virus (Corp. ed.) program cuz I don't know how to do so.

    Any other suggestions, ideas, etc?

    Regards!

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Install problem (XP Home w/SP1)

    If you have Norton Corporate, this implies that there is an IT department that is supposed to be helping you with updates. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> No?? Is it possible that this same IT department implemented Group Policies that block users from patching their systems? If that's possible, please check before we all continue to <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> .

  6. #6
    Star Lounger
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    Re: Install problem (XP Home w/SP1)

    You're correct, Norton AV program is required by my former employer for whom I do post-retirement consulting work. I still get major upgrades from their IT departrment and virus definition updates via the Norton site. I've been using the Norton system for over 5 years and never had a problem installing downloads. It started happening about the time I switched from a dial-up to a cable ISP. The cable tech folks say their system isn't the cause. Meanwhile I'll try SMBP's latest suggestion.

    Is it possible that something called "Windows Installer" is causing the problem? I ask cuz I got a WI message when trying to install the other night about an 'I/O operation being aborted cuz of a thread text or application request".

  7. #7
    Star Lounger
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    Re: Install problem (XP Home w/SP1)

    Gonna try your lastest suggestion. I read, with interest, all the threads asscociated with your post 297739. I no longer feel so unknowing and useless knowing that folks like you, Doc & Viking can experience similar kinds of grief as folks like me. Also, I'm gonna keep GoBack disabled from now on after reading those horror stories. I like the simplicity of doing system restore from the command prompt.
    Again!

  8. #8
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    Re: Install problem (XP Home w/SP1)

    To SMBP and jscher2000. Well I did what SMBP suggested and IT WORKED. Was able to download to the desktop from the TechNet site and install in a reasonable amount of time. Its a pain to do it the way but what the h_ _ _ ! The only annoyance is that I can't do anything else while it is installing. If I do, everything slows down to a crawl that resembles death. Even the task manager window takes up to 5 minutes to pop up and another 5 to 10 minutes to cancel an item either running or not running.

    I also tried to download some other programs (not fixes or updates) w/o success. The Windows Installer box opens and the cursor runs and runs and runs but nothing gets installed. Do I have a problem with the Installer or are other cyber-demons at work?

    Truly appreciate what you've have done for me on this.

    P/S...heard from the e-machine tech folks a while ago and they advised that they don't know what else to suggest (wasn't much anyway) and that I should contact MS for further assistance. Of course, when you have preloaded software, MS won't answer (w/o a fee) and tells you to contact the OEM. Its amazing e-machines is still in biz. I fell like responding back with the suggestion that they contact the Lounge when they run out of ideas...or better still, when they first get a call for help.

    Regards!

  9. #9
    Gold Lounger
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    Re: Install problem (XP Home w/SP1)

    Ralph--

    There is a KB on multiple downloads at once--a regedit. I'm not sure what kind of connection you have. You can configure IE to have up to 10 downloads at once:

    These might help speed things:

    296861: How to Install Multiple Windows Updates or Hotfixes with Only One Reboot
    282402: How to Configure Internet Explorer to Have More Than Two Download Sessions

    There could be a problem with the Microsoft Installer or the installer that comes with each of the programs you're trying to install that works in a kind of partnership with the MSI to get its program in. Those come in all types, and some are better built than others--and interestingly much bigger size wise than others.

    SMBP

  10. #10
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    Re: Install problem (XP Home w/SP1)

    I'm not sure how these two modifications would help me resolve the problem I'm having.

    When I click to install a program newly downloaded from an off site source; or to open Word 2000 which I installed years ago (my primary wp program is word 97 which have company specific templates) I get that crawling disease that almost resembles a freeze and can't do anything else, be it play games, browse the net or wp tasks. Even the task manager takes 5 minutes or so to pop up and another 5 to 10 minutes to execute a command.

    If the installer in my system is the cause, how do I fix it or get it fixed?

  11. #11
    Super Moderator jscher2000's Avatar
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    Re: Install problem (XP Home w/SP1)

    Perhaps there is some logic behind the first screen of most installers that says something along the lines of "we recommend you shut down all the other programs running on your computer"??

  12. #12
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    Re: Install problem (XP Home w/SP1)

    Ralph--

    To disable NAV just right click it in the systems tray/notification center and you'll disable it effectively. Then re-enable same place.

    Try installing from the Security site I linked--just scroll down for that particular hotfix and if you have any trouble reaching let me know and I'll link it for you--may or may not use a different FTP server --maybe it'll make a difference.

    Not preaching, but you'd probably be significantly better protected with Zone Alarm's free firewall or Norton Internet Security's personal firewall than Windows XP's--it doesn't block Trojan traffic outward.

    RGB reconfigures your MBR (master boot record) which is a major component of the Windows booting operation and I wouldn't use it. Just use System Restore from a Command Prompt instead through the F8 key to the Windows Advanced Options Menu.

    See:

    Post 293739

    SMBP

  13. #13
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    Re: Install problem (XP Home w/SP1)

    I never noticed it. But now I'm the wiser. Thanx.

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