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  1. #1
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    Requesting Network Password - stand alone PC (Outlook XP)

    Thought I had this problem licked then Outlook crashed and it's returned to haunt me...

    Whenever I open Outlook it askes me for the Network password - even though this is a stand alone PC. I enter it, tell it to remember the password, but sure enough, next time I open it it asks me for it again... I have gone through all the options, I have locked my password through Tools->Options->Mail Setup->Email accounts but it still asks me.

    And to think I installed Outlook because OE was not working properly!

    Any help would be greatly appreciated! Thanks for looking.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    Can you grab a screen shot of this dialog? I can understand being asked for the mail server password repeatedly (at least it is reported all the time), but not a network password.

  3. #3
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    Thanks, jscher for the super quick reply.

    I've attached a zip file with the message. I've changed my logon name (for obvious reasons!)

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    That's definitely abnormal. I wonder if some Trojan has gotten installed that is trying to make amore intimate connection to your mail server.

    Your account is only attempting to connect on port 110, not secured, right?

    Do you use an antivirus or antispam proxy?

  5. #5
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    Yes - and I use McAfee v. 7

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    Version 7? I thought everyone was using "new millennium" version numbering now. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Does McAfee proxy your access to your mail server? If so, you can try to run a command line test of access through the proxy to the server.

    1. <LI>Open a command window. In 2000/XP, it's Start>Run>cmd {ENTER}.
      <LI>Type the following and press Enter. The proxy should give you some kind of banner indicating that it is listening to you:
      <pre>telnet 127.0.0.1 110</pre>

      (Note that if your proxy is listening on a different port, you'll need to enter that port number instead. The addess comes from the "Incoming mail server (POP3)" box in your account settings, the Advanced tab available behind the More Settings... button. The above are standard settings.)
      <LI>The proxy will present a banner. Is this the banner you expect? If it looks suspicious, copy it down and stop here.
      <LI>Assuming all is well, the proxy will ask for your username and server information in a specific format. It is important to type carefully, because a backspace will introduce hidden characters into the string and basically make it useless. This is an example of what you might have to type; YMMV:
      <pre>USER timozop.isp.com.au:110</pre>

      <LI>Assuming the server can be contacted and your username is not rejected, you will need to enter your password. At this point, you can do that or just QUIT because it is clear that the proxy is running more or less correctly. If you decide to complete the connection, remember to preface your password with PASS and a space:
      <pre>PASS scream4icecream</pre>

      <LI>The POP server now should tell you how many messages you have waiting. You probably want to close the connection at this point. Type this and press Enter:
      <pre>QUIT</pre>
    If that all worked out fine, I suspect that the proxy is not receiving the username and password correctly from Outlook. Each manufacturer is a bit different in how they want you to set this up. Clearly the proxy is receiving the server name, and from your screen shot it appears to be receiving the username. What is wrong with the password? Either Outlook is not sending it at all, or is supplying an incorrect password.

    Prior to the latest version, which I only just starting using a few months ago, passwords were stored in the User specific sections of the Registry. If you did not log in, then that information was inaccessible to Outlook. It may also be that "fast user switching" doesn't work as well as advertised. Any number of possibilities here. If all else fails, or it's easy because you only have one, non-SSL account, you could create the account again and then delete the original account from your profile.

  7. #7
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    Not McAfee again!! That's what broke OE6 and moved me to Outlook to start with! Hmm.

    Jscher, I appreciate the very detailed reply you gave me, much appreciated.

    I got a 'Connection failed' message when using the 'telnet' command. I checked my POP3 box as you suggested and it uses incoming server 110. Unsure of the meaning of your code, I also tried telnet 110.0.0.1 110 but got the same message, which I've attached.

    I haven't tried recreating the account, but I guess that is next!

    Kind regards.

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: Requesting Network Password - stand alone PC (Outlook XP)

    If you can't telnet to your own computer's port 110, then it means that nothing is listening on port 110. In other words, the scanning proxy is not running.

    If you turned off McAfee mail scanning intentionally, then you need to reset your mail account to the "real" mail server rather than pointing it to your computer. (Cryptic, but hopefully clear enough.)

    If you meant to keep it enabled, perhaps it crashed. This seems to happen with all mail scanning proxies from time to time. If that's the problem, restarting Windows or the application should fix it.

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