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  1. #1
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    Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Hi! I'm new to this forum and am grateful it is here. I am trying to help a friend fix a mistake she made on her XP Home HP computer. She went to Windows Update and it told her to download "SP1" when she already had "SP1a" installed (she didn't know that or that it would be a problem). Of course it has made her computer very unstable. She can't even check her email on MSN. Windows update informed her after SP1a was installed that it shouldn't have been installed because she is on an HP computer. And NOT to use the system restore or it would totally crash her computer. Any suggestions??

    I appreciate any help.

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    Super Moderator jscher2000's Avatar
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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Try a system restore: Start>Programs>Accessories>System Tools>System Restore

    Normally I'd suggest handling things manually, but this sounds pretty severe.

  3. #3
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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Thanks for your suggestion but Windows Update said NOT to use the system restore or it would really fry her computer!

    I guess she'll have to just take it in and have some Tech person try to fix it.

    Thanks anyway,

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Fireproof--

    With a name like that, how could your friend's computer get fried anyway? <img src=/S/grin.gif border=0 alt=grin width=15 height=15> System Restore is not going to <img src=/S/electric.gif border=0 alt=electric width=15 height=15>fry <img src=/S/fire.gif border=0 alt=fire width=15 height=15> her computer. <img src=/S/cauldron.gif border=0 alt=cauldron width=20 height=20> She may have to reinstall some updates, but the links in in Post 294875 will enable her to get them back in a minimum of time if she needs to and will provide her with a neat, comprehensive list of updates she may need post SP1a.

    For sure, tell her to give system restore a shot, Jefferson is right on the money, and if she's having any other problems or instability attached to specific behavior or can't restore, post it here but whatever the statement was it isn't that she's going to be hosed. She may have to download hotfixes post SP1 again, but that's no biggy compared to the unspecified instability right now.

    I'd be glad to help and so would everyone else if we could see some error messages or know what's happening, and what her OS is--I assume it's XP Home for now like you posted or like yours.

    I mean this as if you were sharing the computer I'm typing on right now that I try to take very good care of--you can paste what Win Update said, but with every bit of respect due and wanting to help, we know more than enough about system restore and Windows update to know whatever it said, System Restore is a great first choice right now. And if she can't run it from the gui, than you can often run it from Safe Mode with a Command Prompt and get back to normal--I think it is more potent for a number of reasons in Safe Mode-- this way:

    304449: How To Use System Restore From Safe Mode With A Command Prompt

    Post 284723, 284948 How To Use F8 and the Windows XP Advanced Options Menu to Recover

    There is "no tech person you're going to find" that's going to trouble shoot you nearly as well as Jefferson in a broad range of software areas or some of the other people on this lounge in my humble opinion--I've seen a lot of tech persons in action and they come up short compared with the lounge.

    You're getting solid advice here. System Restore in all these flavors of Windows and Win Update aren't exactly new to us, and from the looks of the epidemic XP threads on Win Update tonight, the CDC may have to dispatch a team to stabilize Windows Update.

    SMBP

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    Super Moderator jscher2000's Avatar
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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Did HP supply a recovery CD that is "nondestructive" of user data?

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Thank you all for your responses. I passed this info onto my friend, (she lives about 900 miles from me). She said she will come to this site and post the info you requested so you could help her. She said the computer doesn't really have error messages, but shuts down quite often when they get online. She will try to sign in here and post more info later.
    Thanks all. I'm pretty computer unsavvy....just enough to be dangerous!! I actually run Windows 98 on my computer, but my daughter has a new AMD Athlon 2400 and has XP on hers. I'm so happy to have found this site....I know there will be times when I won't know what to do with hers!!
    THanks again!
    Fireproof

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Microsoft is very actively revamping Windows Update and getting ready to begin Beta Testing its replacement soon. soon. Within the next 12 months, they will have replaced it with the Microsoft Update which they mentioned at a meeting today to consolidate all Updates at once site including Office, or anything else they say, and attack the mountain of glitches associated with it now. When your friend posts, we will be happy to try to help.

    SMBP

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    Where is your source for this scraping of Windows Update?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    The sources are two Microsoft employees who are Microsoft Technical Specialists whose job it is to travel the United States and give lectures on different topics, predomoinantly with the TS2 Presenter team. This information wasn't delivered to me as some personal inside baseball--and while it is something on my long wish list for MS--it isn't something I'm just wishing to happen. It was part of a Microsoft TS2 presentation on 18 September, 2003 delivered to around 250 people. I have all the Powerpoints from the presentation. I have a powerpoint slide on a website and DVD with a list of developments in a number of areas and this was one on the list that was briefly discussed.

    I didn't followup drill the announcement because this person was so full of good information I had higher priority things to ask--but I could have easily; I can and will followup and try to get more information--it may take a while because of travel schedules. I think I can get some information from close to the source of the revamp of Windows Update--but you know how that goes sometimes. I'll put up a small screenshot of the list of new MS developments around the corner if I can find it.

    I can appreciate and understand the question, because I know you are a very good source for things going on at Microsoft. While I haven't done a full court press search for more information I am familiar with a good number of their sites--probably not as many as you might be, and I haven't seen anything there yet. I haven't really seen anything on Beta news sites, but I also haven't looked. It isn't something that sprang for my deep desire to fix the glitches in Win Update since I want people to be able to update easily without frustration, and many more end users know Win Update and want to be able to use it well.

    I have known Microsoft to announce a timetable for a given program and to revise it radically--a lot of talk on the web and in print has revolved around delays in Microsoft from the target date of late 2003 and when asked yesterday, Mr. Gates's response was he didn't know when but he knew it would be well worth having.

    Will do my best to followup on this with better detail but it's real and it's coming and they definitely plan now to get it out in 12 months. At first I confused this with the MSI 3 Installer which was released about 2 weeks ago to Beta testers , but that's not the case.

    SMBP

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    Re: Mistake Downloading WindowsUpdate Service Pack1 (XP Home)

    From Microsoft 05 September 2003

    "We are currently planning for the Windows Update V5 Preview Program. The vision for Windows Update V5 is to provide an efficient and effective means to keep all Microsoft products secure and up to date with the latest patches, starting with Windows, Office, SQL, and Exchange."

    SMBP

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