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  1. #1
    3 Star Lounger
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    XP won't load (XP + SPs)

    We have a user in a regional office who's PC has suddenly decided not to boot fully. She simply logged on as somone else then restarted her PC to log on as herself, but now Windows won't load. There have been no hardware or software installations between it working perfectly and this problem.
    XP starts and takes her to the DOS-like options of starting in Safe Mode, etc, but even Safe Mode won't load.

    Apart from Reinstalling Windows, is there anything we can do or try?

    Any help would be greatly appreciated.

    Thanks

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: XP won't load (XP + SPs)

    Have they done a virus check with the latest definitions?
    A lot of boot sector virus going around.
    But if they can't even boot up, they could try sfc /scannow to see if any system files can be repaired.
    A "repair" reinstall would be next, which wouldn't change any data files that might be on the HD.

    Bob
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  3. #3
    3 Star Lounger
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    Re: XP won't load (XP + SPs)

    We all use AVG, and we have NetIntelligence Anti-SPAM, which also includes a virus checker. In effect, there are 2 Virus Scans done before files arrive at the PC. Don't know if it could've come from a Floppy, as we don't use them much, but I guess it's possible.

    Anyway, you'll laugh, but our user hit the PC, and that got it to boot, and now it's back to normal! Must have shaken off the dust! <img src=/S/wink.gif border=0 alt=wink width=15 height=15>

    Thanks for your help. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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