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  1. #1
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    Word XP - preparing to install again and again (Microsoft Word 2002 SP2)

    Word XP is installed (Windows 2000), registered, activated etc. However each time it is started after a reboot of the computer, up pops the window "preparing to install" and for about 40 seconds there is all kinds of invisible activity before Word is ready to work. If I exit the program, and start it again ... no problem. It is there immediately. However if I shut down, or reboot ... the next time it is called it goes through the whole "preparing to install" routine. Excell doesn't do this ... just Word. Is there a cure?

    Al

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    It appears that something is blocking the saving of settings at shut down. Some thing to try, after going in and out of word, "Logged" out instead of shutting down and watch to see if there is a message displayed "Saving settings". Then log back in as the same user and see if this solved the problem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    This can happen if there are multiple versions of Word on the computer. For example, if you had an earlier version of Microsoft Works Suite that contained, say, Word 2000. While there have been some threads on this on the General Office Solutions board (and perhaps even here) in the past, I can't recall whether this is simple to undo, requires minor surgery to the registry, or can only be resolved with a full uninstall/reinstall. Hopefully this will trigger a memory for someone else...

  4. #4
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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    I do have Word 97 on this computer. Necessary, it seems, for some compatibility with some associates. I tried uninstalling Word XP(2002) to do a reinstall, but it wants to only uninstall all Office XP, including Excell. Seems a little excessive.

    Al

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    I had the same problem (Word XP, Windows 2000). Installing SP2 cleared it up.

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    I'm not sure which SP2 you are referring to. My setup is Word 2002 SP2 ... running on Windows 2000 (SP4). Word had the same problem with Win2000 SP2, and 3.

    Al

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    Sorry, I wasn't clear. Office XP SP2 is what I installed to fix the problem. Also, KB265194 has a registry fix for windows installer running every time an Office program is started: http://support.microsoft.com/default.aspx?...b;EN-US;Q265194

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    Okay. Understood. It's the SP2 version of Word XP(2002) that I installed, and that has the problem. I'll check out that MS info, and see if that solves the problem. Thanks.

    Al

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    Re: Word XP - preparing to install again and again (Microsoft Word 2002 SP

    Okay the registry fix as listed in the Microsoft article cleared the problem. One registry entry was missing. And once that was entered, Word XP just boots up as if it actually belongs there. Thanks for the info.

    Al

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