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  1. #1
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    Software conflict

    Is anyone familiar with a program called Isis Draw? We have a user who is using Isis Draw to create chemical drawings which he then copies and pastes into Word. Our standard OS is Windows NT 4.0 and we're using Word 2000. He was getting Dr. Watson errors in documents with Isis drawings in them. We switched him to Windows 2000, and now he's getting Winword.exe errors.
    I suspect that there's a software conflict between Isis Draw and either Windows NT/2000 or Word 2000, but I can't find anything to document it. If anyone else has run into this problem, or if anyone is using Isis Draw in this environment with no problem, I'd appreciate knowing about it. I'm also going to post this in the Word 2000 folder. Thanks so much.

    Lee Morgan

  2. #2
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    Re: Software conflict

    Have you tried contacting ISIS technical support? [img]/forums/images/smilies/wink.gif[/img]
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  3. #3
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    Re: Software conflict

    Yes, I have, but have not yet heard from them. I was hoping to get a reply or two from outside the company as well. Thanks.

  4. #4
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    Re: Software conflict

    Well, for what it's worth, I have 'heard' of that program, although I've never seen it, so it seems that thier techincal support would be the difinitive starting point, as if there's a problem with thier product in specific environments, they may already have a fix..

    Does thier site have any technical FAQ's?

    (my applogies if you already know all this...) <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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  5. #5
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    Re: Software conflict

    No apologies necessary - I appreciate any help I can get on this. I didn't see any technical FAQ's on their site. At least not that I could find. <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>

  6. #6
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    Re: Software conflict

    Sounds like your best bet is to await response from them, Although we've got a pretty smart set of guys' and gals' which regular here.. <img src=/S/thinks.gif border=0 alt=thinks width=15 height=15>

    Best of luck!
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  7. #7
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    Re: Software conflict

    That's what I'm counting on. Thanks again for the suggestions.

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    Re: Software conflict

    Wahey! It sounds like another chemist out there!
    I used to experience alot of Dr Watson problems when using Excel stand-alone with ISISDraw and using ISIS4XL. I passed the problem over to the IT dept. who tried getting on to MDL about the problem. I never heard back from either and so, in the end, installed a newer version of ISISBase (where most people get their Draw program from) and I4XL (1.1.4 I found VERY flakey <img src=/S/toilet.gif border=0 alt=toilet width=15 height=17> - if you have it move away fast <img src=/S/flee.gif border=0 alt=flee width=25 height=25> to the latest version). The problem didn't go completely but I was able to work more frequently <img src=/S/grin.gif border=0 alt=grin width=15 height=15>!!
    What version of ISIS Draw are you using?
    I currently run the following versions with no (touch wood) probs:
    OS = Win 98
    Draw = 2.3
    I4XL = 1.1.6
    office = 2000

    HTH

    Gavin

  9. #9
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    Re: Software conflict

    Thanks for the info. We're using Isis Draw 2.3 with Windows NT and Office 2000. The MDL tech support people were actually very helpful and gave us a couple of good suggestions. Our current theory is that the problem was related to Word 2000 without the SR1A update. We've added SR1A to the user's computer and we're waiting to see if he has any more trouble.

  10. #10
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    Re: Software conflict

    Out of curiousity, do they have any of the other ISIS tools on their machine?

  11. #11
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    Re: Software conflict

    I'm not completely sure, but I don't think so. I saw the installation CD the other day, and I think it just said Isis Draw.

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