Results 1 to 3 of 3
  1. #1
    2 Star Lounger
    Join Date
    Jan 2003
    Location
    Toledo, Ohio, USA
    Posts
    141
    Thanks
    0
    Thanked 0 Times in 0 Posts

    SP4 and Acrobat error

    Does anyone have any experience with getting an error stating "no valid Acrobat serial number found" when trying to use either Acrobat or Photoshop?

    My wife is having this problem, and she has legit installs of both programs (with serial numbers). This began last Friday, and she seems to think it may have something to do with SP4.

    Anyone?

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,571
    Thanks
    5
    Thanked 1,056 Times in 925 Posts

    Re: SP4 and Acrobat error

    Jerry, Why is SP4 a suspect? Not sure where Adobe keeps registration information but it is probably the registry. Has a registry cleaner been run recently and allowed to cleaen the registry? Has a spyware/trojan/adware checker been run and allowed to clean the registry? Has the registry been manually edited? Checked the Adobe support site?

    Joe
    Joe

  3. #3
    2 Star Lounger
    Join Date
    Jan 2003
    Location
    Toledo, Ohio, USA
    Posts
    141
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: SP4 and Acrobat error

    Not sure why we thought SP4 was the culprit. However, she had to be logged on as Administrator, had to un-install and then re-install acrobat and photoshop and now all seems to be ok.

    Thanks for your response, Jerry

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •