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  1. #1
    3 Star Lounger
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    Send on behalf of permissions... (Outlook 2000/sp1)

    We are running Outlook 2000 off an Exchange 2000 server. I have someone that wants to utilize the Delegate option offered in Outlook. Everything is working fine except he would like it if email's sent on behalf of user x would say that they were sent on behalf of the user. Right now it simply appears that it was sent by the user himself. Is there a way to do this? I think I remember that this is how it was in Outlook 98. Maybe they took that out in Outlook 2000? I don't know. Any help would be great. Thanks.

  2. #2
    Plutonium Lounger
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    Let him start composing a new message, then select View | From. This will add a new box to the message form, in which the sender can be entered. Exchange will refuse to send if he enters the name of a user that doesn't have delegate permissions.

    The recipient will see "UserA on behalf of UserB" as sender.

  3. #3
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    Interestingly enough, he has the From: field available and does what he should to send on behalf of someone but when the message is sent it doesn't say anywhere that it was sent on behalf of anyone. It just shows up as having been sent by the person who delegated the access. Does that make sense? Does something sound off in all of this?

    Here's some more information. To test all of this I gave this user delegate access to my emailbox. Specifically he has Reviewer rights to Calendar and Tasks and Editor rights to my Inbox. He sent a test email to his mindspring account and to my mailbox on the Exchange server as me (added the From: field, entered my name and sent it). Both showed up as having been sent by me, but with nothing stating that it was sent by so and so on behalf of me.

    Any ideas?

  4. #4
    Plutonium Lounger
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    Perhaps somebody who actually uses Outlook 2000 can react. I use Outlook 2002.

  5. #5
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    I'm not sure, but doesn't the "Sending on Behalf Of" User have to open the Delegator's Inbox and send the message from there*? The way your post reads, that doesn't appear to be how it was sent.

    ( <img src=/S/grin.gif border=0 alt=grin width=15 height=15> *That's what the Helps says in OL 2000. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>)
    -John ... I float in liquid gardens
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  6. #6
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    <P ID="edit" class=small>(Edited by rua on 30-Sep-03 00:49. Found a helpful link from about a week ago)</P>We use Outlook 2000 and you should definitely be able to send on behalf of while in the delegate's Inbox using View, From field. We do this all the time and the message shows that it was sent by the delegate on behalf of someone else. I can't see any settings in Outlook that give the ability to change how this works. Perhaps it is an Exchange setting? (I don't know how Exchange works).

    Found this link in response to a question about a week ago KB281208

    Ruth

  7. #7
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    Okay, I've done a couple of things that don't seem to be working. First let's go over the setup again.

    To test all of this out I have given Jim delegate access to my emailbox. He has the following permissions: Calendar and Tasks - Reviewer; Inbox - Editor. He has no other permissions in my emailbox.

    With these in place he has opened a new message in his Outlook, added the From: field (by going View>>From Field in the new message), entered my name in the From: field, added a subject and sent a message to an internal user, myself and an Internet email account. On none of these does it say anything about Jim having sent the email on behalf of Jon (that's me). It just shows up as being sent from me with no indication that Jim sent it at all. The only indication that he sent it is his signature that he created in Outlook.

    Another thing we tried was adding him to my Security tab in my user properties in AD Users and Computers and giving him Send As permissions there. If I open my user account in there and click the Security tab I can add Jim and check the Send As checkbox in the Allow column. Doing this did not help, either. Although he can send email's on my behalf, they still don't indicate that they were sent by Jim on my behalf. They appear as though they simply came straight from me. This last one dealing with AD Users and Computers I got from another post that had a link to a KB article that suggested this.

    I also removed him from my Security tab and added him instead to the Exchange General>>Delivery Options section of my user account in AD Users and Computers. In there you can set someone up with Send on behalf permissions. After adding him to this I clicked on the little question mark button next to the X close button at the top right of the Delivery Options window. I then clicked on Send on behalf to see what it had to say. Nowhere in that information does it say that it will say the message was sent by so and so on behalf of so and so. It gives this as an example of how it works, "A sales manager can enable a sales representative to send messages on her behalf. When messages are sent by the sales representative, they appear to be from the sales manager." It says nothing about an indicator showing that it was sent on behalf of anyone.

    Any other ideas?

  8. #8
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    Re: Send on behalf of permissions... (Outlook 2000/sp1)

    I suspect that the problem is the Exchange settings. You shouldn't need to set anything in Exchange itself, only in Outlook. I would take away any reference to him in Exchange and only set access in Outlook (via Tools>Options>Delegates). I think that if you add access in Exchange, that may be when the message goes without the "on behalf of" (this is what the KB article seems to say). There seem to be Send As options when doing it this way and that suggests sending it as the person rather than "on behalf of" . When we set up delegates we don't do anything in Exchange, just set it in Outlook. Did you give the Outlook permissions via folder permissions or via Tools > Options >Delegates? I would try the latter as that is what we use all the time and never have any problems with getting "on behalf of".

    Ruth

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