Results 1 to 10 of 10
  1. #1
    Star Lounger
    Join Date
    May 2002
    Location
    Charlotte, North Carolina, USA
    Posts
    54
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Partial Video/Ghost Image in Word (2002 (XP))

    We have several users that are experiencing an issue where they are working in Word and suddenly when they close a document or create a new one a ghost image appears on their screen. It is a rectangle shaped box and it is an area that doesn't seem to refresh with the Word window. We have tried F5 to refresh, minimizing and bringing the window back up, etc... The only way to get rid of it is to close and re-open Word.
    Anyone ever experience this before? I have enclosed a screenshot of what this looks like.
    Attached Images Attached Images

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    This kind of thing may happen if Windows is low on resources. How much memory do these PC's have? And how many other applications are open when this happens?

    It can also be a problem with the video card. You might check if the latest drivers for the video card (for the operating system on those PC's) have been installed.

  3. #3
    Star Lounger
    Join Date
    May 2002
    Location
    Charlotte, North Carolina, USA
    Posts
    54
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    We have checked and do have the latest drivers for the video card. The pc's have 512mb of Ram and therefore, for what they are doing, have plenty of resources. They only had Outlook, Docs Open, DTE, Word and also the background ones like Norton AntiVirus, and some custom apps. When checking the Task Manager, Word is using the most mem at 40,440k. When we close and re-open Word, it fixes the problem and Word drops back down under 20,000k.

  4. #4
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    512 MB should indeed be enough. You mention Docs Open and DTE. I don't use those, so I don't know if they could influence this.

  5. #5
    Star Lounger
    Join Date
    May 2002
    Location
    Charlotte, North Carolina, USA
    Posts
    54
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    Docs is a Document management system and DTE is a timekeeping system (I work at a lawfirm). It isn't happening to everyone, even though most users have these same apps open all day long. And, in looking at their mem usage in task manager, docs is only using 10,468k and dte even less.
    Any other ideas (I appreciate your time already!).

  6. #6
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    No ideas, I'm afraid. Try Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post> on a system that displays the ghost image. You may be able to isolate the problem.

  7. #7
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    Under accessories, do you have a System monitor. You can use this to check the CPU & see if it's at 100%. Also, at least in Win 98, there was Resource Meter that would tell you how low you were on resources. That would be another thing to check. If this doersn't help, you might check at the board for your operating system. This really sounds more like hardware or video than a Word issue. You can run low on resources no matter how much memory you have. Some programs are real resource hogs & it sounds like you have quite a few going.

    Next time it happens, try to end task on everything except Word & Explorer & see what happens.

  8. #8
    Super Moderator
    Join Date
    Jan 2001
    Location
    Melbourne, Victoria, Australia
    Posts
    3,852
    Thanks
    4
    Thanked 259 Times in 239 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    I have seen this a couple of times in one template and it only happened intermittently after I ran one of my macros. I am guessing there was a memory leak somewhere and as you say - exiting Word was the only recovery method. I fiddled further with my code and haven't seen it again. I haven't diagnosed the problem exactly but from your screen capture it appears you are running some code which may be the source of the problem.

    I suggest you do further testing to see if you can isolate the steps which cause this to happen and then go through any VBA code which may have been running to see if you can find any potential memory leaks.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  9. #9
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    <P ID="edit" class=small>(Edited by jscher2000 on 01-Oct-03 00:02. Found the old thread!)</P>We had a thread on this a few months ago and did not find a definitive diagnosis. I can't remember the cause in that case, but I accidentally replicated it once. If I recall correctly, closing and restarting Word seemed to fix the problem. Therefore, it appears that something is overwriting Word's video buffer in such a way that it never refreshes that area (just as refreshing the text behind a floating Find/Replace dialog won't have any effect on the display of the Find/Replace dialog). I have not searched the MSKB again to see if a hotfix has been added in the interim. Unless the problem is repeatable in a regular way, it will be hard for MS to develop a fix for it; they might prefer you simply upgrade to Office 2003. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Added: Earlier thread: Screen block Stuck on Screen after Save (Word 2002) (started 27-May-03)

  10. #10
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Richmond, Virginia, USA
    Posts
    416
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Partial Video/Ghost Image in Word (2002 (XP))

    I also work at a law firm and we started having this problem as soon as we upgraded our PCs to Windows XP/Office XP. We finally found out that it was a probelm with our PrintLog accounting software. We have a pop-up that prompts the user for a client/matter number every time they print, and that was causing the problem. Oddly enough, it didn't necessarily happen when they printed. It would happen sometimes when they would close the document. Just a thought.

    Becky

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •