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  1. #1
    New Lounger
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    Windows Installer (Windows XP Pro /SP1)

    I'm not exactly sure when this started but in the last 2 weeks ... I am running Windows XP Pro, all critical updates are applied. Everytime I try to install a program that uses the windows installer, the windows installer screen appears and just hangs there. If I do nothing, after about 30-60 minutes it will finally run and install the program. This has happened on all programs that I am trying to install. If I go to control panel, add/remove programs and select a program to remove that uses the windows installer ... the same thing happens to remove it. If I do a ctrl/alt/delete ... and shut down the installer I get an error saying the program had an RPC error. This is really driving me nuts, besides taking alot of time to install a program. Any ideas???? Yes I have scanned for virus, use I've scanned for spyware.

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Windows Installer (Windows XP Pro /SP1)

    John,

    It looks like a blaster wormvirus or a variation of same.

    Go to: Worm and check out a few suggested solutions. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

    Bob
    BOB
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    Today it is called golf!

  3. #3
    Gold Lounger
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    Re: Windows Installer (Windows XP Pro /SP1)

    John--

    I don't know if reregistering the Windows Installer will help as the 2nd KB down in the list below suggests but it might.

    Are you getting any associated errors with numbers and messages or are there any helpful errors at the time of the hang in Event Viewer: "eventvwr.msc" in run box under Applications and Services?
    Are you by any chance using a wireless network because there is a known MSI issue with them?

    This is not unoncommon with respect to WinUpdate, (of course it shouldn't be happening with all programs). As for as the Win Installer's Windows Update interaction, try the second method in this KB--ignoring any AOL material in the KB unless it applies, i.e.

    Clear your Internet Explorer temporary files and cookies, and then remove the Windows Update temporary files. To do this:

    Delete your Temporary Internet files and Cookies
    Start Internet Explorer, and then click Internet Options on the Tools menu.
    On the General tab, click Delete Cookies under Temporary Internet files, and then click Delete Files.
    Click OK.
    Delete the Windows Installer temporary files. These files are stored in a hidden folder. You must make the folder visible.
    Click Start, and then click My Computer.
    On the Tools menu, click Folder Options.
    Click the View tab.
    Click to clear the Hide protected operating system flies (Recommended) check box.
    Click to select theShow Hidden files and folders option, and then click OK.
    Double-click Local Disk (C<img src=/S/smile.gif border=0 alt=smile width=15 height=15>.
    Double-click WUTemp.
    On the Edit menu, click Select All.
    On the File menu, click Delete. If you are prompted to confirm the file deletion, click Yes.
    Try to install the Windows Update files again from the following Microsoft Web site:
    http://windowsupdate.microsoft.com

    If the installation does not succeed, continue to step 4.
    Repeat steps 1 and 2, and then rename the WindowsUpdate folder. To rename the WindowsUpdate folder:
    Open My Computer.
    Double-click Local Disk (C<img src=/S/smile.gif border=0 alt=smile width=15 height=15>, and then double-click Program Files.
    Right-click the WindowsUpdate folder, and then click Rename.
    Type:
    OldWindowsUpdate

    For reference:

    811269:Windows Update Is Not Installed

    315346: "Error 1719. The Windows Installer Service Could Not Be Accessed" Error Message When You Try to Add or Remove a Program

    310598: Overview of the Windows Installer Technology

    SMBP






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  4. #4
    New Lounger
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    Re: Windows Installer (Windows XP Pro /SP1)

    Bob,
    Thanks for the help. I didn't find a worm, but did find a trojan that was causing some problems, and it was also messing up my restore points and files. Deleted all that and things are working fine now.

    John

  5. #5
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    Re: Windows Installer (Windows XP Pro /SP1)

    SMBP,

    Thanks for the help. I was able to get things fixed. I did everything that you suggested and also a few other things as well. It appears that I had a trojan and it was messing up the restore points and files. I also found some strage directories and files hanging out in the c:documents and settings directory. a .java directory and also a .jpl directory. I deleted those and also turned off the system restore function so that it would delete the restore points. Did a reboot and now it is working normal again. I did get alittle concerned with what you said because I do have a wireless access point on my network but that is for our notebooks and PDA's but ....

    again thank you very much!!

    John

  6. #6
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    Re: Windows Installer (Windows XP Pro /SP1)

    Surely the wireless access problem isn't every wireless network but it can happen. I should have considered a Trojan or worm. Glad you're off and running. BTWWhat was the Trojan causing the problem?[/i]

    SMBP

  7. #7
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    Re: Windows Installer (Windows XP Pro /SP1)

    I had a similar problem and tried a bunch fixes suggested by loungers and the microsoft e-mail help desk. None worked until this past Wed. Here it is:

    "This issue can occur if the Catroot2 folder is corrupt Please follow the steps in order to delete the Catroot2 folder, CR2OLD folder and any variation of same.
    I assure you that deleting these folders will not have any adverse effect on the performance of your system. Please follow the steps given below to delete the folders.
    These folders should be located in C:WindowsSystem32 or C:WinntSystem32
    1. Click on Start, then My Computer
    2. Open the C drive
    3. Open the Windows folder
    4. Open the System32 folder
    5. Locate the CatRoot2, etc folders and delete them.
    6. Close the window."

    Good luck.

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