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  1. #1
    New Lounger
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    Outlook 2000 on NT 4

    I have a client machine (NT 4 Wkstn, SP-4) running Office 2000. Today OL would not launch (gave server timeout.) No one else on the network having any problems, and this mailbox able to be accessed from another machine. Deleted and recreated profile on the NT box to be sure name could be resolved. It could, though very slowly--maybe 2 minutes vs. 10 seconds.

    Tried to repair Office, no change. Removed to reinstall thinking corrupt files may not have been detected. No change. Now getting message in application log: Event ID: 1004 from MsiInstaller. Details: Detection of product '{00010409-78E1-11D2-B60F-006097C998E7}', feature ;OfficeUserData', component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed.

    Removed Office again, ran Eraser and RegClean utilities, reinstall. Same event error. Outlook will launch after the first 90 second time out but total time to open is close to two minutes. Again, this compared to the usual 10 seconds. Once the mailbox is open, access to each folder is rapid. But every time the application is closed and reopened it is very slow.

    Between one of the steps, I upgraded the NT SP to 6A thinking some system files might be at fault. No new applications installed recently, had the user change their network password thinking maybe had been on the threshold of a change. The machine is running Norton AV 2000. Unregistered dll per TechNet Article Q262530. No dial-up adapter on this machine. Also tried setting RPC services to start manually vs automatically. Still no success.

    Can anybody shed any light on this? I would be very, very grateful. Thanks for any and all help.

  2. #2
    Platinum Lounger
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    Re: Outlook 2000 on NT 4

    are you still getting the event error or is that fixed but OL still slow?

    I'd check cabling and connections first, then use a hosts file on that machine and see if it helps any.

  3. #3
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    Re: Outlook 2000 on NT 4

    Thanks for the response. Guess I neglected to mention that this machine logs onto the network fine and that all other network performance is normal. I finally did get OL to open (took about 2 minutes.) Once in, navigation among the folders was normal. The problem seems to be with the initial connection. I'm feeling like the User Data problem indicated in the event viewer at install is much related to this. We're using DHCP, and ipconfig shows normal assignments. Hosts and lmhosts are both local to this machine as well (from when we used static IP's.)

    Once again, thanks for any input.

  4. #4
    BerniceM
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    Re: Outlook 2000 on NT 4

    There are some issues regarding Norton and Outlook working together. Microsoft and symantec support site maybe a good place to start.

  5. #5
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    Re: Outlook 2000 on NT 4

    Problem continues. Nothing to be found from MS or Norton. Took the original machine having problem out. Now an NT 4 SP-6A server is having the same problem with another profile. It is running OL 98. Just heard from someone on another board with same issues. Seems that NT is the common thread. Does not seem to be an Exchange issue as the original "problem" profile has run successfully on two different machines. Help!

  6. #6
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    Re: Outlook 2000 on NT 4

    What SP were you using before trying SP6a? Was the other report you heard also using SP6? Are the only machines using SP6 the ones having problems?

    I ran into this problem using a beta version of some software and overcame it using hosts until a newer beta version becomes available. Logging into the network was fine but outlook took forever and usually timed out twice. Also couldn't log on at all to the exchange server unless i was logged into the exchange domain.

    Me thinks some of the same files i had might be in the SPs you are using.

  7. #7
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    Re: Outlook 2000 on NT 4

    Mary, thanks for the response. Our clients are mostly win9x, though there are also 3 win 2K machines. The NT machines are the only two which run OL, so comparison's a bit tough. I agree that it seems to be a system file problem...just not sure where to look. The service pack has been running fine for at least 4 mos, hmm, think I'll try reapplying it, see if that helps. I'll be back after the trial...s

  8. #8
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    Re: Outlook 2000 on NT 4

    Re-patch didn't help. Thanks again for suggestions--still looking. s

  9. #9
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    Re: Outlook 2000 on NT 4

    The answer appears to be confusion in the hosts/lmhosts files on the network servers. Found some inconsistencies. Once they were standardized, rebooted all servers. Now Outlook seems fine. Thanks to those who've replied, the help is appreciated.

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