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  1. #1
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    Blue Screen of Death

    My sister-in-law is having trouble with her Compaq computer running W2000. After installing an HP All In One inkjet printer the computer occassionally pops up with the blue screen and a "beginning dump of physical memory" message. A google search reveals that this problem occurs all over the place, but no one seemed to have a definitive answer.

    Does anyone have a fix to this problem?

  2. #2
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    Re: Blue Screen of Death

    Make sure she has the latest Drivers for that Printer for Win2000 and then completely un-install and re-install the Printer and Drivers.
    Can you give us the exact error?

  3. #3
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    Re: Blue Screen of Death

    The problem occurs all over the place for different reasons Chuck. Can your sister-in-law write down any numbers and text from error messages she is getting with the BSOD?

    Also, she may well be able to get back to Windows by hitting the F8 key, and booting to Safe Mode With a Command Prompt and running the System Restore Command which is quick and easy.

    Here are detailed references, screenshots, and instructions for these:

    Posts 284723 and 284948 have detailed instructions and Screen Shots

    Also see Posts 284537 and 284951 this thread

    Finally for more Recovery Console References:

    Posts 283049 and 293092 this thread

    hth,

    SMBP

  4. #4
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    Re: Blue Screen of Death

    Thanks for all the info. I think the problem is that some BIOS's try to boot to a USB connected HP All-in-one printer rather than the C-drive. (This problem was described on an HP web page.) Unfortunately, my sister-in-law has given up and returned the printer to the store before we had time to actually verify that this was the problem. The HP site said that they had a patch available for the BIOS, but we didn't get the chance to try it.

    Thanks anyway,

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