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  1. #1
    New Lounger
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    RUF greyed out (Word 2002 sp2)

    Hi all, I'd search, but we can't right now so please forgive if this is another asked and answered! <img src=/S/bif.gif border=0 alt=bif width=70 height=28>

    Has anyone ever seen an instance of the Recently Used Files option being greyed out where policies were not being applied?

    TIA!
    Lolo

  2. #2
    Plutonium Lounger
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    Re: RUF greyed out (Word 2002 sp2)

    Perhaps the Data key in the registry has become corrupted. Take a look at Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>, in particular the fourth step (deleting the Data key).

  3. #3
    New Lounger
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    Re: RUF greyed out (Word 2002 sp2)

    I found the answer. We have an XP GPO that keeps recently opened documents off the Start Menu, and all 2k certified apps must adhere to that setting. Makes sense! <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>

  4. #4
    Plutonium Lounger
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    Re: RUF greyed out (Word 2002 sp2)

    Given the original statement that "policies were not being applied? " we had very little chance of guessing that this was caused by a GPO (Group Policy Object)

    StuartR

  5. #5
    New Lounger
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    Re: RUF greyed out (Word 2002 sp2)

    Ah yes, must be why I didn't say "how come you didn't figure this out for me?" <img src=/S/bingo.gif border=0 alt=bingo width=15 height=22>

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