Results 1 to 11 of 11

Thread: No Safe Mode

  1. #1
    5 Star Lounger jujuraf's Avatar
    Join Date
    Jun 2001
    Location
    San Jose, California, USA
    Posts
    1,061
    Thanks
    0
    Thanked 0 Times in 0 Posts

    No Safe Mode

    I am trying to remotely troubleshoot my sister's computer. Two months ago she mailed it to me to reformat and install Win2k, Office, etc. I did all that and it worked great (it's an old eMachine) and I shipped it back (yes, tech support via UPS is cheaper than her taking it to her local PC shop <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>

    More and more she tells me that she can't get into Windows. She gets the window telling her she didn't shut down properly (which isn't true) and now it won't boot into Windows at all. I got her to do F8 to try and get into safe mode but it doesn't work either. She gets the standard option menu of 'safe mode w/networking', 'safe mode w/prompt, 'last known profile', 'normal boot', etc. and we've tried them all. None work, they all bring her back to a screen that tells her to run chkdsk and check for viruses.

    If she can't get to a prompt she can't run chkdsk and she can't run virus check w/o getting into Windows.

    Any ideas?

    I was thinking of having her run the Win2k restore from the CD I gave her (a copy of the OS install CD). Is there a disk-bootable anti-virus program she can run? I don't remember the keystroke to view the list of boot options for the eMachine (to boot from floppy, CD, hard drive) but we can try all the F keys if desparate.

    This PC worked fine for me over the month I had it but now it's fading fast. Since I'm in CA and she's in MI I can't exactly work on the computer and talking on the phone with someone who is quite a beginner is a test of patience (as any tech support person knows <img src=/S/beep.gif border=0 alt=beep width=15 height=15>)

    Deb

  2. #2
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    If the machine has a bootable CD drive then, there is a repair option in the install cycle. If the CD drive is not bootable, then you need to set up 3 floppies to get to the same stage. From what you say, you may have to make the floppies yourself and mail them to her. The folder is called Bootdisk and you need to double-click on Makeboot.exe. HTH
    Gre

  3. #3
    5 Star Lounger jujuraf's Avatar
    Join Date
    Jun 2001
    Location
    San Jose, California, USA
    Posts
    1,061
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    Yes you're right and that's the same as what I was thinking (but I was hoping someone would come up with a brilliant idea). <img src=/S/sneaky.gif border=0 alt=sneaky width=15 height=15> I'd love to know what messed it up as she didn't install anything other than McAfee.

    I have a set of 4 floppies I made from my Win2k Pro installation. I'll make a copy and send them to her. I do not know if the CD is bootable. I just gave my spare laptop to my husband otherwise I would of configured that and mailed it to her to use in the mean time.

    Thnx, Deb

  4. #4
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: No Safe Mode

    Un install McAfee and see if that is it. As most know around here I am NOT a fan of McAfee.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    5 Star Lounger jujuraf's Avatar
    Join Date
    Jun 2001
    Location
    San Jose, California, USA
    Posts
    1,061
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    I wish I could uninstall it but she can't even boot into Windows, F8, to go to safe mode does nothing. Are you thinking of another way to do this?

    It's funny what you say about McAfee as I have the same opinion about Norton. I've boycotted their s/w for years as everything I've bought from them has messed up my computers to the point where I had to sometimes reformat. I've had nothing but problems which is why I got her to buy McAfee. Oh well <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    Deb

  6. #6
    Gold Lounger
    Join Date
    Feb 2003
    Location
    Wardrobe Malfunction Junction, Derry
    Posts
    2,953
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    Deb--

    Yes there are other ways--Unk mentioned it--a repair or parallel install or using a boot disk. Exactly what if any CD related to her Win 2K does your sister have?

    If your sister has a CD it's probably bootable, but remember she has to get the bios in a configuration so that she can boot from the CD and Unk's idea is to do a parallel or repair install. Here are some screenshots and instructions for that but I don't know if she has one and if it's an Win 2K CD or one of another type--you didn't say:

    Parallel Install Win 2K Screenshots at Windows Reinstall--Click over on the left hyperlinks

    266465: HOW TO: Perform a Parallel Installation of Windows 2000

    You might also make an emergency repair disk for her, a second choice to a repair install from an 2K CD, and mail it to her--or get a friend to do it who has a 2K machine where she is:

    How to Create an Emergency Repair Disk in Windows 2000

    SMBP

  7. #7
    5 Star Lounger jujuraf's Avatar
    Join Date
    Jun 2001
    Location
    San Jose, California, USA
    Posts
    1,061
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    Thanks for the links, very interesting. I see that one of these links has a anti-virus bootable disk but I'm leary to download and use such a thing from an unknown site. I'll wait on that one (or try it on a PC that I don't care about and am willing to re-format).

    The CD I mentioned in my post is a copy of my Win2k install CD from my MSDN collection. It's what I used to install the OS on her computer. I will create the 4-disk set of Win 2k boot disks and send them to her to use. I hope this repair or re-install of Windows works for her, it's crazy the way this PC is acting.

    Thanks everyone for your advice. <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

    Deb

  8. #8
    Gold Lounger
    Join Date
    Feb 2003
    Location
    Wardrobe Malfunction Junction, Derry
    Posts
    2,953
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    Deb--

    Interested to know how things work out and what you do to fix her computer. Please post back when it gets fixed. I know you know you can try a parallel or "repair" install if you have to.

    Good luck,

    SMBP

  9. #9
    5 Star Lounger jujuraf's Avatar
    Join Date
    Jun 2001
    Location
    San Jose, California, USA
    Posts
    1,061
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    As it turned out, it WAS McAfee anti-virus that screwed up her computer!! I spent a LOT of time configuring that PC, adding lots of good s/w, etc. What a pain in the <img src=/S/moon.gif border=0 alt=moon width=15 height=15>. <img src=/S/bwaaah.gif border=0 alt=bwaaah width=123 height=15>

    Fortuantely a friend of hers has a 19 yr old son that is totally techie and loves to troubleshoot. I talk to him about it and he spent 2 hrs working on it to find that he couldn't even get C: to be recognized at all. He ended up reformatting it and installed XP for her. He also set her up on a mini network so he can remotely troubleshoot her PC.

    Fortuantely I made a CD with all the software I installed on her computer so I can send that to her and have her re-install that stuff. She already has a copy of the MS Office 2k Pro CD so she can re-install that too. So now we're back to what A-V s/w to use. I've never had problems with McAfee but now this happened and another poster hates McAfee with a vengence so others have had problems. I know there are other A-V programs than those done by the big two but you never know if they're any good. Like all s/w, you never know if it's going to mess up your computer until it's too late to do anything about it.

    Ah, computers... can't live w/o them, but at least you get the thrill of killing the little <img src=/w3timages/censored.gif alt=censored border=0> once in a whlie (by reformatting) and then you can pretend that it is you who are in control and not the <img src=/w3timages/censored.gif alt=censored border=0> box of bits.

    Deb <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  10. #10
    Gold Lounger
    Join Date
    Feb 2003
    Location
    Wardrobe Malfunction Junction, Derry
    Posts
    2,953
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: No Safe Mode

    Thanks for the F/U. I never underestimate the power of antivirus software to blow an OS from time to time. Nice to have a sister making a backup for you and tech support on your network.

    SMBP

  11. #11
    3 Star Lounger
    Join Date
    Jun 2001
    Location
    Irvine, California, USA
    Posts
    292
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: No Safe Mode

    Just to add to the anti-virus confusion, have you looked at Panda Titanium or AVG (grisoft)?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •