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  1. #1
    3 Star Lounger
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    No KBD - No Mouse

    Configuration - W2K SP4 (V5.00.2195), Dell Inspiron

    Mistakenly, I clicked OK to restore a previous registry. However, when I rebooted the system, I chose "Last Known Good Configuration" figuring that it would restore the configuration prior to the previous registry restore.

    Now, Windows boots, renders the desktop icons correctly, including an install I performed today, tells me that a Symantec link is not good and displays the Office Shortcut toolbar (which I had disabled before). The major problem is that neither the keyboard nor the mouse are responding - AFTER WINDOWS STARTS. During the bootup process, the keyboard works fine, i.e., I can use F8 to display the bootup options, use the arrow keys to move through them and press Enter to select one. After that - keyboard and mouse appear to be dead.

    I fear that I have a hybrid registry configuration of the restored one and the LKGN.

    Any suggestions other than the rebuild 2000 one - I hope, I hope.

    Thanks,
    Al
    "Do or do not do. There is no try." -- Yoda
    <img src=/S/flags/USA.gif border=0 alt=USA width=30 height=18>

  2. #2
    3 Star Lounger
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    Re: No KBD - No Mouse

    Can you get into safe mode? If so, does the keyboard and mouse work? Are you using a standard mouse and keyboard or a USB or wireless? If the mouse and keyboard work in safe mode re-install SP4 (or SP3 if that is where you want to be). Norton auto-update does not work when you rollback from SP4 to SP3 due to a glitch in the scheduled tasks after the rollback. To fix NAV all you need to do is shut off the auto-update option within NAV then go to the scheduled tasks folder and delete any NAV live Update option. Then re-open NAV and re-enable auto update. If this does not work you could try a repair. Just curious, why did you try to rollback? What was wrong? Did SP4 break something? In the future you should rollback from add/remove programs. Good Luck.

  3. #3
    3 Star Lounger
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    Re: No KBD - No Mouse

    Thanks for your suggestions. Safe mode exhibits the same no kbd, no mouse behavior as a normal boot. When I use a UBD to boot the system, keyboard works fine. And with NTFSDOS, I can see all files - unlike the recovery console, which will not let me into the "Documents and Settings" directories. On this laptop, Windows sees but cannot read from the CD drive. I got the recovery console up through 4 boot diskettes.

    Since we tried everything we could think of to remedy the CD drive problems (up to date driver, system firmware), I've ordered a replacement CD drive. Using this new CD drive, it appears that we'll have to reinstall W2K. Fortunately, the Program Files and Documents and Settings directories are on a separate partition from the OS. So, I think we'll be able to salvage all the user-specific files. This is a one-user system.

    Question - Does networking come up with the recovery console?
    Al
    "Do or do not do. There is no try." -- Yoda
    <img src=/S/flags/USA.gif border=0 alt=USA width=30 height=18>

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