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  1. #1
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    OLXP: Doesn't remember POP password... (XP)

    Hi,

    As the attached scrn. shot shows, our MSOutlook2002 always keeps asking us to input the password for downloading emails.
    Even when I tick the check box it doesn't work.

    Any ideas?

    Thanks.

  2. #2
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    Re: OLXP: Doesn't remember POP password... (XP)

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29> it_student


    This may not be a solution involving Outlook, but take a look and check YahooPOPs and see if this will help.

    YahooPOPs is an Add-In that will allow you to gather your Yahoo messages, and delete the Bulk folder automatically.

    HTH

    Wassim
    <img src=/S/compute.gif border=0 alt=compute width=40 height=20> in the <img src=/S/bagged.gif border=0 alt=bagged width=22 height=22>

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    Re: OLXP: Doesn't remember POP password... (XP)

    Does anyone have a solution to this problem?
    We are dealing with the same issue on one of our machines running Outlook XP on WinXP Home Edition. I use OL2000 at home, so I'm not familiar with Outlook XP issues.

    Cam

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: OLXP: Doesn't remember POP password... (XP)

    Two thoughts. First, Windows may not save passwords if the user bypassed logging in (at least that was the case in Windows 9x). Second, does it work any better if you check the box in the Tools>E-mail Accounts dialogs?

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    Re: OLXP: Doesn't remember POP password... (XP)

    Hi Jefferson,

    The remember password box in E-mail Accounts has been checked and the problem still occurs. I'm not sure about the Windows XP Log on. (Not near the machine right now).

    Thanks for the quick reply.
    Cam

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    Re: OLXP: Doesn't remember POP password... (XP)

    In earlier versions of Outlook, the account information was stored in the registry and occasionally became corrupted. In those cases, it was recommended to delete and re-create the account. I'm not sure whether Outlook 2002/2003 still store that infomation in the registry, but the approach probably still is valid.

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    Re: OLXP: Doesn't remember POP password... (XP)

    The IT department may have turned OFF this function. As for MOST company networks the "remember password" is very dangerours and you need to check with your IT support. On my last job (before retirement) this was not allowed and if you bypasssed the setting (if you knew what you were doing) you would be looking for a job with no chance to ever return.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: OLXP: Doesn't remember POP password... (XP)

    Hi Dave,

    I don't think that's the case. We're a pretty small non-profit organization with an over-extended peer-to-peer network. (Only 1 part-time IT person). Jefferson's probably on the right track about deleting the account and setting it up again.
    Also, I'm going to check to see if any Service Packs have been installed. Skimming through the Microsoft KB it looks like there may have been a similar problem with Outlook XP that was corrected in SR-1.

    Thanks again for the help.
    Cam

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    Re: OLXP: Doesn't remember POP password... (XP)

    This is a bug in Windows X. P., according to Microsoft. I just ran into the same problem with a new laptop and had to go to Microsoft to obtain the solution, which appears below. I hope this works for you.
    Backup the Registry

    -------------------

    1. Click "Start", click "Run", type "regedt32" (without the quotation marks) in the "Open" box, and then click "OK".
    2. Locate and click the following registry key:

    HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage System Provider

    3. On the "File" menu, click "Export".
    4. In the "File name" box, type a unique name for the key.
    5. In the "Save In" box, click a location for the file, and then click "Save".
    6. On the Registry menu, click "Exit".

    Remove the User Account Information

    -------------------------------------

    Note: Please have administrator permissions to edit the system registry.

    1. Quit all programs.
    2. Click "Start", click "Run", type "regedt32" (without the quotation marks) in the "Open" box, and then click "OK".
    3. Locate and click the following registry key:

    HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage System Provider

    4. On the "Edit" menu, click "Permissions".
    5. Click the registry key for the user that is currently logged on and ensure that "Read" and "Full Control" are both set to "Allow".
    6. Click the "Advanced" button, ensure that the user that is currently logged on is selected, that "Full Control" is listed in the Permissions column, and that "This Key and Subkeys" is listed in the Apply to column.
    7. Click to select the "Replace permission entries on all child objects with entries shown here that apply to child objects" check box.
    8. Click "Apply", and then click "Yes" when you receive a prompt to continue.
    9. Click "OK", and then click "OK" again.

    10. Double-click the "Protected Storage System Provider" key to expand the key, click the user subkey folder that is directly below the "Protected Storage System Provider" key, click "Delete" on the "Edit" menu, and then click "Yes" in the warning message dialog box.

    The user subkey folder looks similar to the following example:


    S-1-5-21-124525095-708259637-1543119021-16701

    NOTE: For every identity that you have, there may be a subkey under the "Protected Storage System Provider" key. To resolve this issue in all of your identities, you must delete all of the user subkeys folders under the "Protected Storage System Provider" key.

    11. On the Registry menu, click "Exit", and then restart your computer.

    Re-Enter Your Password

    ------------------------
    1. Click "Start", point to "Settings", and then click "Control Panel".
    2. Double-click "Mail", and then click the "Mail" tab.
    3. In the Account column, click to select the ISP account, and then click "Properties".
    4. Click "Server", type your password in the "Password" box, and then click "Remember password".
    5. Click "OK", and then click "Close".
    6. Close "Control Panel", and then start Outlook.
    7. On the "Tools" menu, click Send to test whether your password is retained.

    NOTE: If other Windows NT users are having password retention problems, re-enter the password and select Remember Password for those profiles. Each user may need to log on to re-apply their password settings.

    For more information, please refer to the following Knowledge Base (KB) article:

    Q259416 OL2000: (IMO) Password Is Not Retained in Windows 2000 or XP

    http://support.microsoft.com/default.aspx?...b;EN-US;Q259416

    Though this issue is documented for Outlook 2000, the above can also be applied in Outlook 2002.

    Q290684 OL2002: The Save Password Setting Is Not Saved When You Connect to a POP3 Server

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