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  1. #1
    Lounger Splash's Avatar
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    Attachments arrive as multiple .dat files (O2K SP3)

    I am posting for a friend here
    She runs a small office for a local community group
    They just bought a new Dell computer and i helped her install her version of Office 2k inc Outlook
    She recently started having trouble with emails that she sends
    Most receipients of any email with attachments receive multiple copies of the mail with the a numbered dat file
    so instead of 1 message with example.pdf attached you recieve 3 or more messages with example(1).dat example(2).dat and so on
    Some have broken into over 5 parts
    I downloaded the Office service packs and they are updated to SR3 now
    They unistalled and reinstalled office with the packs
    This hasnt helped
    I suspect a virus but the system appears clean, at least it is now, according to Norton

    Note this behaviour doesnt appear to happen every time
    Also some recipients can receive the message whilst others get the jumbled/mulitple messages
    Is there some way that Outlook is effecting how it sends the messages out?
    Format is set to Plain Text
    Any suggestions as to what the problem may be would be greatly appreciated.
    Thanks
    NOBLEJOKER
    Sth Coast NSW Australia
    My Tech Help Site www.techhelpsite.com
    My Computer Club www.mulligrubs.miltonulladulla.com

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Attachments arrive as multiple .dat files (O2K SP3)

    > Format is set to Plain Text

    But the behavior is characteristic of RTF / TNEF. Is her office using Exchange Server or an ordinary SMTP server? If not Exchange, there could be a setting saved with the contacts' individual information to send their messages in RTF format.

  3. #3
    Lounger Splash's Avatar
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    Re: Attachments arrive as multiple .dat files (O2K SP3)

    Hi again jscher
    She is using a standard web set up (dial up to isp's server) no exchange

    I did a bit of reading on the web and found ref to this problem you mention
    I know what you mean about contacts format preferences
    I will get her to set all preferences to plain text and see if that helps
    I'll let you know
    Thanks
    NOBLEJOKER
    Sth Coast NSW Australia
    My Tech Help Site www.techhelpsite.com
    My Computer Club www.mulligrubs.miltonulladulla.com

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