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  1. #1
    Silver Lounger Duchess843's Avatar
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    Windows Installer (Win XP SP1)

    I'm getting an error 1722 - There's a problem with this Windows Installer pkg. A program run as part of the setup did not finish as expected."
    I can't find the installer on my hard drive and can't find the Installer package for Windows XP. I've tried the one for Win9x and the one for NT 4.0. Both stop installing and the msg. Wrong O.S. or Wrong Version appears.

    Did a search on Google and the knowledge base with no results. I did find a Uninstaller for the Installer but it says it won't work for any installer version above 1.1. The installer is not in Add/Remove Programs either.

    What I would like to do is to find the Installer of my HD, remove it and install a new copy. Any suggestions will be sincerly appreciated.
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    Re: Windows Installer (Win XP SP1)

    Gloria--

    Are you just cruising along surfing or using a program, or have you just tried to install something? From what I have been able to read on the web just now, you can make this go away by running the installer package again. Why don't you either export a restore point and try System Restore, or if you prefer install something innocuous from somewhere because running the installer set up again according to numerous reports can clear this up. Here's an example:

    "Q: Error 1722. There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vender.

    A: This is caused by previous unsuccessful install/uninstall of software through MSI engine. This problem will usually disappear if the users run the installer again."


    I can find this error message around the MSKB, although here not named by the exact number 1722--for eample:

    315353: "The Windows Installer Service Could Not Be Accessed" Error Message When You Install Microsoft Plus! for Windows XP

    I think the info in this KB might work for you here, and you could always System Restore first if you want--but what I'd do in a heartbeat is to just run the installer to install something and this may be over.

    SMBP

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Windows Installer (Win XP SP1)

    Windows Installer, the program, is in there somewhere. I'm not sure what version it's up to, but if you have SP1 for Windows XP, you probably have the current version.

    Windows Installer packages, that is, packed up programs, generally have a .msi file extension. This might help you find it, if you choose to search your computer.

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    Re: Windows Installer (Win XP SP1)

    Gloria--

    You have Windows XP and you don't have the Windows Installer 1.1 by definition in Windows XP--you have Windows Installer 2.0 and uninstalling it and reinstalling is probably not needed to fix this. I would first try to install some program--then uninstall it if you can't install it or try System restore. If these methods don't work then follow Doug Thrift's method here and the following KB may be helpful even though it is Error 1719 and not 1722--it applies to XP:

    Windows Installer Cannot Be Found from Doug Thrift's Site--Scroll Down to Middle if Necessary

    315346: "Error 1719. The Windows Installer Service Could Not Be Accessed" Error Message When You Try to Add or Remove a Program

    INFO: MSI: How to Obtain the Windows Installer Engine in Windows XP


    I would say again that their is consensus in NG's that you can fix this by simply installing another program--then uninstall if you don't want it. Their is a clean-up utility for Win Installer 1.0, described in an Office KB, but XP doesn't use 1.0--it uses 2.0 and I don't think you need it anyway.

    Following Jefferson's lead--these links explains the Installer's situation a little bit. This is from the XP Resource Kit.: The Windows Installer Service implements the setup rules for the OS to do this applications are described in a standard format known as a Windows Installer package file with the .msi file name extension. The Windows Installer Service uses the package file to install the app. The package file is a data base format that is typically located in the root folder of Win XP CD alongside product files. The product files can exist as .cab or cabinet files. During installation, WIS opens the package file for the product and uses the info inside the Installer package to determine which installation operations must be performed for that product.

    Versions of Windows Installer

    The latest released version is 2.0 and included in Win XP. Microsoft Windows 2000, Windows Millennium Edition (Windows Me), and Windows XP include Windows Installer. Windows 2000 includes version 1.1 of Windows Installer, Windows Me includes version 1.2, and Windows XP includes version 2.0. Windows 2000 SP3 also contains version 2.0 of Windows Installer.

    The Beta version of 3.0 was released to Beta Testers on 9/8/03 around midnight Pacific time.

    Windows Installer technologies

    Windows Installer FAQ Published 8/26/02

    About Windows Installer

    Overview of Windows Installer

    hth,

    SMBP

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    Re: Windows Installer (Win XP SP1)

    You are probably trying to install a program that was not designed for Windows XP. To remove all traces of unsuccessful installation, use System Restore (Start | All Programs | Accessories | System Tools | System Restore). Restore to the date before first installation attempt. Warning: all programs you installed after this data will be erased, but all data files will remain intact. After rebooting your computer getting the message "your computer is successfully restored to the previous date", use Program Compatibility Wizard (Start | All Programs | Accessories | Program Compatibility Wizard) to install questionable program. You can try different environment emulations (DOS, Windows95, etc) without making any harm to your WindowsXP installation.

    If you are trying to install a program that was designed for WindowsXP (see attached Readme files for this information), try to install it from Installation Mode (Start | Control Panel | Add or Remove Programs | Add New Programs).

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    Re: Windows Installer (Win XP SP1)

    Also checkout this thread:

    Windows Installer Oct 1 2003

    SMBP

  7. #7
    Silver Lounger Duchess843's Avatar
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    Re: Windows Installer (Win XP SP1)

    Thank you for your quick response. No, I was not cruising, I was trying to install a program when that error msg. appeared. I have gotten it more than once when installing.

    Running the Installer package is just what I've been trying to do, but everything I try, I get the message: Wrong version or wrong OS. That's the reason for asking if XP has a version, all the download sites I've visited, none mention XP. If you know where to find it, please point me in that direction.

    As for running System Restore, that would be the ideal fix, but there is only one great, big, unsurmontible problem. I have no idea when the problem started and I've done myrids of things since the date I could guess. If I use System Restore, all those things will be lost and I'd rather not go that direction, if you can understand that.

    I'm new to XP Home and never used SR before, that's another, but smaller problem. Can you choose to install something using the Installer? I don't think so, but I could be mistaken.

    I checked MSI but I will look again. I stopped writting this and checked MSI again. This what I found. There were 24 files for Volumn Information and only 5 for programs. One is for my printer driver which must be installed correctly because 1. It's working perfectly and 2. I was lead throug the installation of the driver by Brother's tech support.

    Seeing volumn information made me recall that I also saw a message that my Volumn infornation is incorrect. It only appeared once last week and I haven't see it anymore since then.

    In the meantime I printed the KB article you referred to. It should work no matter what program was being installed. Do you agree with that? Oh yes, I nearly forgot to mention that there is no Installer with or without the word Package on my hard drive. If there were I would have uninstalled it & tried to install it again. I need the correct place to download it and then I think I'll be home free. I was beginning to think that there wasn't one for XP.

    I'll be waiting for the location and hope you know where to find it.

    Thanks again SMBP, I thank you.

    Gloria
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  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Windows Installer (Win XP SP1)

    If Windows Installer's on my hard drive, it's hiding so well that it's not visible to my search assistant and I have checked Show All Files. I do have Windows XP Home Edition w/SP1. If I could find the Installer, I could check the version but that's not possible.

    View my post to SMBP dated today, and read about what's in .MSI.

    Thanks for answering,

    Gloria (Duchess)
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  9. #9
    Silver Lounger Duchess843's Avatar
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    Re: Windows Installer (Win XP SP1)

    I found Cat Root and Cat Root 2. According to the post you sent me to, the one posted by jmoors on 10/03/03 post # 298797, it is safe to delete everything in the Cat Root2 folder. Starting now I will be applying all of the (hopefully) fixes found in articles in the KB. I will return to inform you of the outcome.

    Once again, I thank you for helping me.

    Gloria
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  10. #10
    Super Moderator jscher2000's Avatar
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    Re: Windows Installer (Win XP SP1)

    What exactly are you trying to install?? I think you definitely should get "wrong OS" errors for Windows NT or Windows 9x patches if those patches are version specific. Some programs haven't been updated for Windows XP. Maybe that's the problem??

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    Re: Windows Installer (Win XP SP1)

    Gloria--

    "That's the reason for asking if XP has a version, all the download sites I've visited, none mention XP. If you know where to find it, please point me in that direction."I think you asked to be pointed to the version of the Windows Installer that XP uses. It's definitely Version 2. and that's clearly stated in the FAQ I linked above under "Availability."and Doug Thrift's article tells you exactly how to find it and gives you a download to help you:

    Windows Installer FAQ.

    Windows Installer Cannot Be Found

    System Restore

    I want to say a few things about System Restore-- exactly what it will lose and won't lose that will make you more comfortable.

    "I have no idea when the problem started and I've done myriads of things since the date I could guess, but there is only one great, big, unsurmontible problem. If I use System Restore, all those things will be lost and I'd rather not go that direction, if you can understand that." What are "all those things and help me define and understand what you're calling the one great big insurmountable problem of System Restore here because I don't know what that is--I've never seen anything like that written or in applying SR."

    I think you are under some common misconceptions about what a System Restore will cause you to lose and not lose. It doesn't lose any data files including Word documents or others, IE History, Favorites or Links, Temporary Files, Temporary Internet Files, Paging Files, Hibernation Files, Cookies, Recycle Bin drawings, images of any kind email, any files in your download files, My Documents, any standard document types, (.doc, .xls, .pdf, .jpegs, .mdb, graphics files), email files managed by OE and Outlook, .dbx and .pst, start menu shortcuts, html links, What is it that you think you are losing, because I think you may be worried about something that it doesn't touch? I think by "all those things" you're talking about things that you think are lost that are not when you run SR. I've run it many times, and haven't lost anything significant. I also think a lot of people forget something basic--if there were anything you didn't liek about the System Restore, I can think of absolutely nothing or no time when after a successful System restore you aren't given a screen that says 1) Pick another point 2) Reverse this restoration. Only SR in Safe Mode can't be reversed. Again it won't uninstall programs, but if you want to make sure you don't have orphaned .dlls after SR, just uninstall and reinstall a program if it doesn't seem to be working after. I haven't seen that happen anyway.

    FAQ's System Restore: Technet

    What is System Restore in Windows XP?

    System Restore Info and Tweaks


    Common Misconception: System Restore will uninstall programs you have added. Not so. The Technet link explains why and I've used it a lot of times, and it's one simple mechanism in safe mode or safe mode from command prompt that has allowed me to save some OS's when people have gotten BSOD's mostly from driver or hardware problems--and their installed programs were not touched, they are not touched, and MS System Restore team writes articles saying they aren't. The files modified by the installation of the program/app are tracked by system restore, and a restore point before will remove those files but not the program itself because SR doesn't track the program--just as it does not track documents. That doesn't mean your documents will be touched however, it just means it's not to take the place of burning a backup for them or moving them to another drive besides the OS to try to protect them better.

    SMBP

  12. #12
    Silver Lounger Duchess843's Avatar
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    Re: Windows Installer (Win XP SP1)

    If you remember, I told you that I was getting a msg. when I tried to install various versions of the Installer? Well! I just did it again and the same message appeared.

    The file I downloaded and saved to my desktop was InstMsiW.exe which I obtained from the KB article 292539. Durn if I didn't get the same error msg. I got before. "WRONG OX OR OS VERSION FOR APPLICATION." That's the same one I tried to install before I posted my request for help. That article DOES NOT mention Windows XP and I think I also mention that in my first post.

    There is no Installer Package for XP available on the Web. Nobody seems able to find one for XP. Now what do I do?
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  13. #13
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    Re: Windows Installer (Win XP SP1)

    Here's what you I'd do in a heartbeat:

    1) Run System Restore. You didn't mention it. You had fears of the unknown of that of a lot of things that would be lost that it does not in fact touch. Things that it does not monitor, and I gave you a long list of everyday things used, it doesn't alter. For example System Restore doesn't monitor any of your html links or favorites or documents. And they are not touched or altered or lost by running system restore. So I think, with all due respect Gloria, you are blowing off a valuable tool that might set things right here--and if you don't like the result 10 days out after you System Restore or 10 seconds out, you can simply choose to undo the restore.

    2) I'm not sure which KB you reference when you reference a KB because I gave you links to several.

    3) However, you say you want to restore the installer that went with XP. I hope you understand that that installer is only one installer--Version 2.0 as in Two. Version 3.0 is being Beta tested for Foghorn as Bolie calls it but I think he could mean Goathorn or Shorthorn or Winton MarsailisHorn I think they're calling it. I'll check on this. I have version 3.0 testing it for Foghorn trying to help my Uncle Billy and Uncle Jimmy make things better.

    I gave you an easy reliable way to recover it--that's the link to Windows MVP Doug Thrift's site. You haven't mentioned if you tried this. Click on the link to Doug's Site and follow the direction in the m iddle--he has you download a zip first. That Zip has the Windows Installer for Windows XP in it. I'm trying to cover the situation that you won't run System Restore even though I told you that's what I'd do first. So Doug's solution is Step #2 if you won't do Step #1.

    Last you say you can't find the Windows Installer anywhere on the web. If you click here, it's staring you in the face. Are you having any trouble with this MSKB and its download of the Windows XP MSI Version 2?

    292539: INFO: MSI: How to Obtain the Windows Installer Engine

    310598:Overview of the Windows Installer Technology

    This seems pretty straight up Gloria, I clicked on the link and was able to save it to my downloads file.

    If you are having trouble with that specific download which requires Msi.dll already in Windows XP (possibly Msi.dll are another of the Msi files are corrupted) and the above three steps 1) System Restore 2) Doug Thrift's 3) The KB for downloading Msi.exe Version 2 for Windows XP aren't working tell me exactly why and what happens and try step 4--

    Step 4: Put in your XP CD--search the CD for any Msi files and dlls and install them from the CD.

    Let me know--the problem with posting back and forth is I don't know where you are with the frist three steps including step #1--running System Restore which is not going to hurt you and which you can reverse with one click if you don't like the results. If it fixes this the worst is that you have some hotfixes to install but you can order a CD to do most of them up through SP1 and then stay away from Win Update and go to the MS Security site and download them in chronological order where it's easier and quicker and glitch free. They are fixing Win Update for that new OS Foghorn.

    SMBP

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    Re: Windows Installer (Win XP SP1)

    Duchess843,

    I read your first message once again and understand your problem at last - you are trying to install Windows Installer 2.0 Package on Windows XP system. Microsoft Knowledge Base Article 292539 states that "Windows XP includes Windows Installer version 2.0." In other words, you do not need to install it once again, and installation package is not designed for Windows XP. If your installer is corrupted, use Windows Repair utility.

    You also mentioned that you don't see Installer exec (msiexec.exe). It is located in %windir%system32 folder (usually C:WINDOWSSystem32). Make sure your Windows Explorer is configured to show all files (Open My Computer, from Tools menu choose Folder Options, click View tab and on Advanced settings list check "Show hidden files and folders" and UNcheck "Hide extensions for known file types" and "Hide protected operating system files (Recommended)". Confirm and close Folder Options window).

    And if you intend to remove Installer exec and replace it with a new copy, use one from your i386 folder on Windows XP Installation CD ! (I hope you know how to extract it).

  15. #15
    Silver Lounger Duchess843's Avatar
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    Re: Windows Installer (Win XP SP1)

    I'm still not comfortable with running System Restore. But I'll tell you what I did do, using one of your suggestions. I went to Kelly's Korner and searched for Windows Installer.There was a vb script available which I downloaded and installed. Of course I got a warning from NAV.

    A reboot was required before the fix could take effect (which I did). Now we'll see if that dog-gone error msg. reappears.

    That was the easiest fix available and I've always heard to st art with the easiest fix and work upward. Am I correct (in your opinion, that is). Thank you for telling me about Kelly's Korner, I've made it one of my many favorites.
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