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  1. #1
    Star Lounger
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    lost sound on standby (Win XP/SP1)

    Whenever I standby on XP, I lose sound. It does not happen on hibernate and is easily fixed with a cold reboot but is infuriating, nevertheless. My card is a Creative Soundblaster of some variety. Anyone have/had the same problem?

    Cheers

    Richard

  2. #2
    Plutonium Lounger
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    Re: lost sound on standby (Win XP/SP1)

    Do you have the latest drivers for the sound card (check on the manufacturer's website - for SoundBlaster, it is http://www.soundblaster.com/drivers)

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    Re: lost sound on standby (Win XP/SP1)

    The driver might fix this. Also I'm curious, when this happens where are the checks in all the boxes using the Control Panel to go to both of these applets 1) your sound card 2) Sounds and Audio Devices. Strange things can impact these and sometimes force checkmarks into a mute category. It only takes one--certain software installs can cause buggy behavior in this regard or cause something like going to standby and losing sound. I'm not singling out that specifically but things like that can happen. If a driver update doesn't fix this, and you find out the checkmarks are in the wrong place then you would have to find the cause--or if this is recent, you could try System Restore to remove the cause of the behavior.

    SMBP

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    Re: lost sound on standby (Win XP/SP1)

    Hans - thanks for the location of the web site. I have downloaded the latest driver and this SEEMS to have cured the sound loss. However, i have not had the opportunity to use and standby the computer much so I will continue to monitor and see if it reoccurs.

    Regards

    Richard

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    Re: lost sound on standby (Win XP/SP1)

    Thanks for the advice. See my reply to Hans. If the problem reoccurs, I'll take a more indepth look at the settings you suggest.

    Richard

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    Re: lost sound on standby (Win XP/SP1)

    Hans probably nailed it--I always go and check the driver first particularly when it's been drummed into me that a very high percent of the overall problems with a hardware device are often driver related. But I have noticed that certain downloads--and it's hard to catch them in the act--are a combination of things in the software equation in a machine can alter the checkmarks on my Turtle Beach soundcard or on the speaker set up on the Control Panel applet for sounds out of the blue with no warning rhyme or reason so I always check their as well.

    I had a lot of sound problems to fix with ME--sound going out frequently for no reason--checkboxes in the mute section frequently and I must say from the time of XP RC1 the Beta they went away very dramatically and knock on wood--XP and WMP9 have worked pretty well for me. Good luck and post back if the driver didn't do it.

    SMBP

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    Re: lost sound on standby (Win XP/SP1)

    Well, so far, touch wood(y?) <grin> my sound is OK. The new driver seems to have done the trick. Mind you, 23 megabytes is a bit of a steep download. Whatever happened to the days when you logged on for an updated driver and it came down as half a meg max?

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    Re: lost sound on standby (Win XP/SP1)

    My gosh. What a huge download for a driver. I understand from different developers that with some downloads an installer package can be huge and the actual program small, but I can't imagine how a driver download would be 23MB. It anyone knows why, I'd like to learn.

    SMBP

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    Re: lost sound on standby (Win XP/SP1)

    What Soundblaster device did you select? And/or what web page address is the driver at?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: lost sound on standby (Win XP/SP1)

    My card is a Soundblaster - an SB Live! Player 1024 to be exact. The website I went to was uk.europe.creative.com/support/drivers. The file name of the downloaded file was LiveDrvUni-Pack(ENG).exe

    The file size was over 23 meg would you believe. I presume it has lots of other "goodies" other than the driver but have not had time to explore further. Since installing the updates, I have had no further problems so presume the loss of sound was down to the driver or some other component installed during the update process.

    Regards

    Richard

  11. #11
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    Re: lost sound on standby (Win XP/SP1)

    Well foks - I spoke to soon! My sound loss is back after 2-3 days of successfully being able to standby without any problems. The new driver is obviously not the answer. With respect to SMBP's observations, I had a look in Control Panel/Sound and no boxes that might cause a "mute" are checked. Not sure where to go from here. Any suggestions? Unfortunately it does not happen every time I standby, so things like unchecking everything in msconfig startup and then systemativcally introducing them one at a time would take ages.

    Thanks in anticipation.

    Richard

  12. #12
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    Re: lost sound on standby (Win XP/SP1)

    Richard--

    This seems a little mickey mouse, but I've troubleshot once with a Dell hardware guy who knew his hardware and he had me take out the connections from speakers to the tower and replug them in--some yadayada that I don't fully understand about static as an impeder. Make sure on that sound dialogue box you go through every possible properties or advanced button and also make sure that the number of speakers on that sound box from Control Panel conform to your number because that can do it in a heart beat say if you have 4 and it gets set for 6 or vice-versa and software installs or other mystery forces in the machine equation can rarely alter that. These things happened a lot more with Win ME than ever with XP and I can't explain why on that.

    Did we mention a System Restore already to a time before the sound went out?

    SMBP

  13. #13
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    Re: lost sound on standby (Win XP/SP1)

    Hey - mickey mouse or not, I unplugged and replugged the speakers and the sound came back immediately. Extraordinary!! Anyway, I'll give it a couple of days trial and see if your fix is permanent. Then I'll come back to you.

    Many thanks

    RJ

  14. #14
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    Re: lost sound on standby (Win XP/SP1)

    With this sort of problem, it often helps if you throw some salt over your left shoulder, and turn round three times, and say the magic word "BillGates"... <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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