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  1. #1
    5 Star Lounger
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    Re: RTFM - Printer Install

    Hi BigAl,
    <img src=/S/ranton.gif border=0 alt=ranton width=66 height=37>When I bought an HP all-in-one (fax, scan, copy, print) to save desk space I couldn't get the <img src=/w3timages/censored.gif alt=censored border=0> to scan. Their support people pointed me to their web-site where I could download the 146mb driver and told me to make sure I uninstalled the old one first. Nope, didn't work either. Follow-up calls to their local help desk resulted in the same suggestion to uninstall, reinstall. Nope - wouldn't work. e-mail exchange with their US experts resulted in - "oh-ya! we fixed that problem, just download our new driver, uninstall and reinstall." Went to the site, no new driver just the one I had downloaded. Sent another e-mail which resulted in "Ya - thats the one, you better download it again and don't forget to uninstall before you reinstall". Tried it again - didn't work. I then gave up, unpacked my old AGFA scanner that I was about to sell plugged it in and it worked (using AGFA drivers). About 4 months later I stumbled across a message from someone talking about the 'new' HP drivers for their all-in-ones. Went to the site, dowloaded (still over 100mg) and (you guessed it) uninstalled, reinstalled and it worked.

    I just just updated my OS and forgot to deselect the installation of print drivers - oops guess what. No scan! Went to the HP site and after some searching found a note that said something like ... 'the HP drivers delivered with Panther do not support scanning on all-in-ones. An updated will be posted in a few weeks. Uninstalled and reinstalled and got my scanning back <img src=/S/rantoff.gif border=0 alt=rantoff width=66 height=37>.

    HP may produce some excellent pieces of hardware, but their thinking behind their software and their support really leaves a lot to be desired.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: RTFM - Printer Install

    Install-before-connect is common advice for digital camera drivers, too. I guess "plug-and-play" isn't quite fulfilling its promise. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  3. #3
    Plutonium Lounger
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    RTFM - Printer Install

    The purpose of this post is to "tell" on myself, possibly to prevent someone else from making the same mistake that I did! Another case of failing to RTFM, as it were. I recently took one of the machines on my home LAN out of service and so had to re-install my HP970 printer to THIS machine - running an up to date WinXP Pro. I first went to HP's site and downloaded the latest driver for the HP970. Then shut the machine down, connected the printer and powered back up. XP recognized and installed the printer, but I then ran the downloaded driver. All seemed to be well until I rebooted, at which time an error window appeared on screen saying it was looking for an HP help file. Checking around I saw that the requested help file was already in the same place in the System32 directory that all the other files were, but I tried to re-direct the error's browse button SEVERAL times to locate the file, but it just wouldn't accept my efforts. I looked all over <img src=/w3timages/censored.gif alt=censored border=0> in StartupList, MSCONFIG, System.Ini and Win.Ini trying to see if I could "patch" the location that was causing the error. No luck - I couldn't even find the call for the help file.

    Finally, I decided to go back to the HP site and " RTFM " (installation instructions). Whaddya know - HP's instructions say to NOT connect the printer cable, but rather run the driver EXE file first. When that process completes, you get a message telling you to NOW connect the LPT cable WITHOUT shutting down the machine! Man, I've always shut down prior to plugging anything in, except possibly USB stuff. So now everything is hunky-dory and the error window has gone away. RTFM, Big Al!

  4. #4
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    Re: RTFM - Printer Install

    You are going to find that more USB devices are needing the software first. Some will install the Windows generic drivers if you plug in the hadreware befor installing the software and you will have a <img src=/w3timages/censored.gif alt=censored border=0> of a time getting the generis drive out.

    Bottom line.
    <font color=red><big>RTFM</big> </font color=red> on any new device or driver update.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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