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  1. #1
    Lounger
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    Help Screens missing standard links (WD2000)

    <img src=/S/confused.gif border=0 alt=confused width=15 height=20> The Help screens for my Office 2000 apps have a square with a dot in the center instead of the standard links to additional information on the help topic. For instance, in Microsoft Visual Basic Help in Word 2000, in displaying the help topic on the Selection Object, below the title are four boxes evenly spaced at the left, and two more boxes that are touching at the right. The four on the left should be the following labels: "See Also", "Properties", "Methods", and "Events". There is no indication by the squares that these are links (the cursor remains an arrow). This used to work correctly not too long ago, but I have no idea what could have changed to cause this. Word, Excel, and Outlook Help screens all exhibit the same problem.
    What happened? <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> How do I fix it? <img src=/S/please.gif border=0 alt=please width=31 height=23>
    Thanks,

  2. #2
    Plutonium Lounger
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    Re: Help Screens missing standard links (WD2000)


  3. #3
    Uranium Lounger
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    Re: Help Screens missing standard links (WD2000)

    Hi Marty:
    Did you apply a patch recently? I'm not sure, but it, if you're talking about the text not showing up, but the links still working, it could be a problem with fonts. Beth Melton, posted an article that said there are about eight that you absolutely must have:

    MS Sans Serif used in most Windows title bars, menus, message boxes
    Tahoma Word 97 title bars, menus, message boxes
    Marlett some of the graphic elements used in menus and toolbars (hidden font)
    The following are Window's core fonts(plus their bold, italic, and bold italic variants where applicable), meaning they are used by many Windows applications:

    Times New Roman used by many Windows applications
    Arial used by many Windows applications
    Courier New some templates
    Symbol some of the AutoCorrect entries
    Wingdings some of the AutoCorrect entries

    Check that all of those fonts are installed. However, if the only problem that your having is part of the Help files, you could try running Repair & see if it helps.

  4. #4
    Lounger
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    Re: Help Screens missing standard links (WD2000)

    Hans, Phil,
    Thanks for your tries, but neither work. Help text is displayed, and underlined word/phrases in the text will lead to the link help page or definition. I have no problem searching Help.
    The square box is displayed only for the standard link items like those listed in the original email. Add "Additional Information" to that list. Where "Additional Information" is usually displayed at the end of a help topic, my display just has the square with a dot in the middle. There is no cursor indication of a link, and clicking on the square does nothing worthwhile. I tried running Repair, but it needs the installation disks, which I have to get from IT.
    Any other ideas?

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Help Screens missing standard links (WD2000)

    Since HTML help is tied in to IE to some extent, perhaps clearing your browser cache will help? This is said to help sometimes when IE has difficulty displaying images, but of course, it could just be supersitition. <img src=/S/wink.gif border=0 alt=wink width=15 height=15>

  6. #6
    Uranium Lounger
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    Re: Help Screens missing standard links (WD2000)

    One other thing that happens because of one of the security patches is that the "Show me" links in help don't work. You can change that back, but there is a security risk. I'm not sure this is the same problem because I didn't have the symptom of a blank square.

    To restore the Help functionality for Office, you can renam Ouactrl.ocx to C:Program FilesMicrosoft OfficeOfficeOuactrl.oldocx. When you restart Word, Office Installer will ask for Office 2K CD. If this doesn't help, you can delete the new Ouactrl.dll & rename the old one. Just remember that you're doing this at your own risk. I did it because I was willing to take the chance.

  7. #7
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    Re: Help Screens missing standard links (WD2000)

    Apparently the problem was caused by Feb 2003 IE Security Patch update. The problem can apparently be fixed by installing Windows 2000 SP-4 or Critical Update 811630. Since corporate IT controls windows updates, I didn't have that option. I successfully used the alternative approach described by the above, reprinted below.

    You can modify (or delete) the following Registry key, which apparently sets a flag:
    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerActiveX Compatibility{ADB880A6-D8FF-11CF-9377-00AA003B7A11}]
    "AlternateCLSID"="{41B23C28-488E-4E5C-ACE2-BB0BBABE99E8}"
    "Compatibility Flags"=dword:00000400

    (Above copied from exported .REG file.) To turn off, reset value (represented above as Hex 400 or Decimal 1024) to zero (0).

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