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  1. #1
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    Nero Ultra Burns Me--In CD Brings BSOD! Win XPPSP1

    The In CD 4 component (the quick 'drag and drop to burn' program) of latest Nero 6 Ultra installs easily, but on the necessary restart gives me a half second blue screen. I uninstalled the old version thoroughly, had trouble at first but after I put in the previous Nero 5.5 CD it uninstalled right away. I also made sure no remnants were on my C Drive and instlled this to E:Program FilesAhead. I forgot how to alter this so I can read the blue screen, and where and if it will make it more difficult to boot up if it just stays there. This repeats every time--I've done it seven. The other components installed fine and worked fine. I had InCD from 5.5 and could probably get it but I don't know if that would have consequences with later updates and plug-ins. I tried installing in Safe Mode--same result.

    My box doesn't want to boot to Windows after I install In CD 4, and the only thing on the F8 'Advanced Options menu' that consistently gets me back is my new best friend, Last Known Good Configuration, that has never worked for me in two and a half years of many previous tries to get me out of trouble. It does now. I set a restore point, but SR wouldn't work in SM with or without a command prompt from dos or the Safe Mode GUI. When I get to my desktop through LKG I get an error message that says "The Ahead Nero In CD-Service is not turned on." What this is I don't, know.

    The Ahead Nero web site is sparse to say the least, and I've read every shred and FAQ on it. No help. Nothing in the MSKBs.

    Would appreciate any help as to how to get it in and my questions are:

    1) How do I pause the BSOD long enough to read the error message-- will it influence booting up using LKG any way--my guess is no?

    2) Could I copy the necessary executable or files to the folder where it goes using Windows Explorer to pull it off the CD? I did this with PM8 when Powerquest support couldn't get around its rare install error problem and it worked fine.

    3) I went to "services" in the MMC and turned on "IMAPI CD Burning" in case this would facilitate (didn't help)--but I never had it activated previously and Nero and Roxio worked fine. Anyone know the significance of that entry--what it's supposed to do?

    TIA,

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    >"The Ahead Nero In CD-Service is not turned on."
    Sounds vaguely like the DLA reconfiguration to enable burning.

    >How do I pause the BSOD long enough to read the error message?
    Can you get hold of a videocam - and then play it back with freeze frame?

    >Could I copy the necessary executable or files to the folder where it goes using Windows Explorer to pull it off the CD?
    Can you rephrase "where it goes" - in 5 words or less <img src=/S/smile.gif border=0 alt=smile width=15 height=15>?
    Gre

  3. #3
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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    Unk--

    Thanks for trying to help. I could look it up but I'm not sure what the "DLA reconfiguration to enable burning" is. No idea. And I will look it up but I don't expect a clear concise on the street clinical definition to spring up when I do. That's not the nature of many IT explanations I see, although it is of some.

    Your method of videoing the BSOD is resourceful, but I have seen and done a checkmark somewhere that keeps it from disappearing, and I'll find it and post back. I suppose I could try to capture it with a quick printscreen hit or a quick alt+printscreen hit and copy it to Paint or any image program.

    5 words or less--it didn't work. I had a problem with PM8 and after many conversations and several months with PQ it became apparent that they weren't going to solve the install problem in the next decade that they said was an error message they gave a number to but had no idea how to solve. So I copied it from the CD to my program file on one of my partitions. Worked fine. I mean dragging by holding down the right mouse and then choosing copy on the context menu. It worked for PM but not here.

    I tried the same with the InCD folder and its contents but it still doesn't show up on programs and doesn't work.

    What do you think that error message I get after booting to windows boot means? It now appears after every boot on my desktop until I kill it:

    "The InCD 4 Service is not turned on."

    The only service I could find I turned on which is by typing "services.msc" in the run box and turning on the "IMAPI CD burning COM service." In Nero 5.5 and Roxio 6.0 whether this is on or not had not a thing to do with them burning perfectly, although I think personally Roxio has more stability problems with Win XP than Nero as a rule from what I've read and experienced. What do you think this service item means? Its explanation in the MMC says you can't burn unless its enabled- Description: Manges CD Recording using Image Mastering Applications Programming. If the service is stopped, the computer will be unable to record CD's. I never had it enabled until today and I have burned for a while--it didn't affect my burning in the past.

    Could registry orphans or junk be hanging around from the last version of Nero 5.5 on my machine? I uninstalled it but we both know how that goes sometimes. Good uninstallers are sometimes difficult to find.

    Thanks,

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    >Service not turned on
    With DLA, your CD drive gets reconfigured to enable the CD-burning process. The message you are getting is a default for for an incomplete install.

    >Drop and drag from the installation CD
    After dragging and dropping, you usually need to remove the Read-Only attribute from the copied files. I take it you've done this?

    >Generally
    Looking at the Nero website, it looks like there are a fair amount of ongoing bug fixes happening to the Nero 6 suite. I take it you've got in with the upgrade at the reduced price before the deadline. Updates will continue to be free. If the "drop and drag" (above) doesn't fix it, you may save a lot of <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> by doing a System Restore to 5.5 (without InCD4). After they've done a few more rounds of bug fixes of Nero 6, try installing the upgrade again (with updates).

    HTH
    Gre

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    Thanks for trying to help. I'll take a look at all the bug fixes. As you can tell Ahead usually has a number of them and discerning what they are can be tough at times. My experience was with 5.5 that there was a plug-in or update nearly every 45 days. It helps that you told me the error message was a symptom of incomplete install. If it's telling me more useful info than that, I'd like to know what it means by service not turned on what not turned on where. After all, I installed 5.5 and it's In CD and I wasn't getting info something wasn't turned on, so I take it as a simple error message whose only meaning to convey is that the install failed. I ahve a lot of info in a notepad that is in the Ahead folder that might be a clue but I can't understand its driver or other info. The notepad is named (by them) incd 1252" and has contents logged like:
    __________________________________________________ _____________________

    kefpcdInvalidDllHandle 1002000
    The Dll handle is invalid or has been corrupted.

    kefpcdInvalidDriveLetter 1002001
    The drive letter does not point to a supported device.

    kefpcdDriveNotMounted 1002002
    This operation cannot be performed. There is either
    no rom in the drive or the media is not in UDF format.

    kefpcdDriveMounted 1002003
    A disc is already mounted in this drive.

    kefpcdLoadingFileSysForFinalize 1002004
    Loading the file system for finalize...

    kefpcdIoctlSizeMismatch 1002005
    There is a size mismatch between the driver and the
    user program. Please re-install.

    __________________________________________________ ___________________________
    I didn't drag and drop yet, but that was just my shorthand for explaining In CD a prgram that as you know formats rewritable CD's in such a way that they can be used as hard disks or diskette, but I'll keep in mind the removing Read Only Attribute. I didn't have to worry about it in the past version don't think.

    I didn't get in with the reduced price or free upgrade, because I bought 5.0 the day it came out and I just bought 6.0 at a fairly decent price in a Costco with rebate. I wondered about the 5.5 In CD which I had in fine, and I could System restore to before I installed this or uninstalled the other one. I believe you're supposed to uninstall the previous version normally. By drag and drop above, do you mean my dragging and dropping the InCD folder as my workaround to installing it?

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    Also Unk--

    I want to see the BSOD that is keeping me from booting to Windows. I know there is a checkmark somewhere to do that--to keep it from being fleeting for less than one second. Do you know where? I thought maybe boot.ini or maybe System Properties-- but I remember using it before.

    SMMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    >a lot of info in a notepad that is in the Ahead folder
    Reading all this strengthens my view that you should uninstall Nero 6 and wait until a few more updates have been released.

    >By drag and drop above, do you mean my dragging and dropping the InCD folder as my workaround to installing it?
    Yes - based on what you were saying - and then making sure that the files aren't Read Only.

    >there is a checkmark somewhere to do that
    Are you thinking of System Properties|Advanced|Startup and Recovery? The default setting is to have something written to: %SystemRoot%Minidump

    HTH
    Gre

  8. #8
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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    "After dragging and dropping, you usually need to remove the Read-Only attribute from the copied files. I take it you've done this? ... and then making sure that the files aren't Read Only."[/i]

    I tried twice to do this, but it just didn't work for some reason. It should. It worked great in the Partition Magic doesn't want to install scenario, and I suppose could work for most programs. I don't think read only files were part. Can you explain this a little--I know they aren't a functional part of the program or a setup or .exe for the install, but what would they do--wouldn't they just be along for the ride? Could they keep the install from happening?

    I think that "command" %SystemRoot%Minidump there on the advanced tab>system startup>small dump directory may be one place to get display of the BSOD but I remember a checkbox I thought was part of the boot options on the boot.ini tab of the msconfig utility but looking at them 1) they don't seem to be it 2) I wonder what they do and need to do some reading on them as well as the advanced options.

    There is also a KB on interpreting the BSOD's and I think I've seen other KB's on them:

    315271: How to Use Dumpchk.exe to Check a Memory Dump File

    I loaded the Support Tools from the XP CD Rom to be able to use the "dumpck.exe" command. from the dos prompt. If you find any good links on the whole dump file thing, which I don't understand well but do identify it has to do with the detail and degree of error reporting let me know. Probably in some of my XP books. Also I need to learn the difference between

    Write Debugging Information

    Small Memory Dump
    Kernel Memory Dump
    Complete Memory Dump

    I need to hunt this down, because there is definitely a place that makes the blue screen stay up and most of us have experienced transient BSOD's and BSOD's that just sit there. I don't think it will affect my ability to recover every tme I install InCD and I use LNG which is the only way I've found to recover from this on my machine anyway.

    BTW Do you understand the real significance of that IMAPI burning option in services in the MMC? What is it's real purpose? I never touched it on a machine before--i.e. it wasn't started and it didn't impact my burning with any burner.

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    I definitely believe in a universal law that says you oughta be able to install all the software you buy 100% of the time so that you can at least get it on your machine before you then proceed to break it. <img src=/S/smash.gif border=0 alt=smash width=30 height=26>

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    <hr>Do you understand the real significance of that IMAPI burning option in services in the MMC<hr>

    It's WinXP burning Software Program. Most the time it needs to be disabled in order to use the drag and drop option on any other Burning Software. If not it messes with Nero's Drag and drop option.

    I have Nero 6.0 and INCD {The newest Updated released} and they work fine. THe only time I have seen that error that your getting with INCD is when it wasn't set to startup with windows. Another words it should show in the Systems Tray as running. But I didn't get that error unless I tried to use INCD with it not started. Personally I leave INCD turned off in MSCONFIG untill I need it. I seldom use it myself unless I need to Format a CD to work like a floppy for Packet Writing to use with backing up Quickens.

    Anyway you really need to disable IMAPI Burning Service, or it will mess with your Nero Drag and Drop option. At least it did with me, but thats computers for you. If I were you I would uninstall Nero And INCD and reinstall and make sure you have the latest version. <A target="_blank" HREF="http://www.nero.com/en/nero-up.php">
    Update Package 1
    Current version: 6.0.0.23
    Release date: November 7th, 2003

    Update Package 2
    Current version: 2.0.1.14
    Release date: November 7th, 2003

    Update Package 3
    Current version: 4.0.7.2
    Release date:

    Update Package 4
    Current version: 1.4.0.11
    Release date: November 7th, 2003
    </A>

  11. #11
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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    CBD--

    So that's what it is. I disabled it and stopped it as soon as I saw this. I've always been taught to disable the native service when you're going to use a third party burner and a lot of people forget to do this. Same with the native lame firewall. Thanks for the good info and the convenient links I'll use to update everything else. I can probably install the 5.5 In CD version, but maybe now I'll have trouble with that as well. It's the old "I don't want to let my computer dominate me" syndrome.

    I probably wouldn't even use it that much and I remember some very good threads on InCD with Bruce Krymow and Wylly Wylly a while back dissecting InCD in Software Finds--unfortunately we don't have them but the good thing about Search Coming back is we will probably be able to access some of the oldies but goodies--I wonder if that means old threads that are more truncated of late as far as saving now.

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    I think what you are looking for is here: Right click on My Computer. Left click on Properties>Advanced>Startup and Recovery>and uncheck "automatically restart". I believe this should leave your bsod up. As for the IMAPI CD Burning service, this is the very scaled down service to allow cd burning through xp with no 3rd party software. I have read that it is a subset of a Roxio product, and is notorious for messing with Nero, but sorry I have no long list of cool links for you (I have faith in you though, SMBP, and am sure that you'll be providing them soon!!!!)

    Good luck and have fun.

    kip

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    You did well Kip. That's the box I'm looking for. I can't wait to read my BSOD and try to extrapolate why the &%@* In CD won't install. I have been able to cull a lot of error messages from Event Viewer and sometimes those links actually work to bring up a log of related messages with a Help and Support Icon when it's minimized and all those messages are on point to and related to this problem but my ability to understand those messages is just probably never going to happen. Thanks very much for jogging my memory. I knew it was somewhere on that advanced tab. I hope this pushes me to learn some of the "dump" directory error info that's available. I was able to click the link from the errors on Event Viewer/Systems:

    http://go.microsoft.com/fwlink/events.asp. which takes you to the Advanced System Information - Error Log where I'm sure some of the errors are associated with the BSOD and the failed install although proably not the error that I'll see on it.

    Product: Nero - Burning Rom -- Error 1316.A network error occurred while attempting to read from the file C:WINDOWSInstallerNero - Burning Rom.msi

    Service Control Manager The InCD UDF Driver service failed to start due to the following error: The system cannot find the file specified.

    DCOM got error "84" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B 726-00C04FB926AF}

    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:ntcomcom1xsrceventstie r1eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.


    Thanks,

    SMBP

  14. #14
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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    After 7 days I got an email from Nero Karlsbad Germany which takes "tech support" to the level that is its bell shaped curve. Always include pastes from Aida32 and Belarc that have neat hardware software info. I made it clear I use XP. The info was profound. They think I should change the installer which works for hundreds of software apps--all except In CD. They provided me with sites for installer downloads for every msi.exe except 2.0 the one appropriate for XP which means the support is generated by a server who can't read.

    I did find this KB:

    257956:Error Message Appears When You Restart Windows After Installation of Nero CD-Recording Software and appropriately enough the KB was listed in a google search for phone numbers for their Glendale California office. No MSKB searches producted it, even using quotes and combos.

    Not paying $80 minus rebate for software that won't install and then a buck a minute for so-called support.

    Ed SMBP--The KB is as worthless as Nero support because it deals with versions of Nero prior to 4 and the bell shaped curve of people aren't using them. So I'm learing that often MS Support=Nero Support and that ain't good.

    SMBP

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    Re: Nero Ultra Burns Me--In CD Brings BSOD! Win XP

    I don't get it SMBP. I use WinXP Pro and installed The newest Nero with no problems. So maybe we need to look at some basics first. Or how about starting all over. 1st off the installer I used is WinXP's so if that is what your using it should work for you as it did for me. Should,,,, being the word of the day. Have you tried installing Nero, with all your other programs turned off or disabled? Such as Anti-virus, Firewalls, I mean everything turned off in MSCONFIG that you don't have to have running for your system to work just long enough to try and install Nero. You need to make sure no remnants of Nero are left on your system before you try and re-install. I mean what do you have to lose.This is really bumming me out cause Nero is such a good program.

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