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  1. #1
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    when printing Word hangs (Word97)

    Hiya

    I have a user that when he prints documents the result is Word hangs. He has to end-task Word & then reopen to perform printing again.
    ie in Word>the doc is open> he goes CTRL P to print or prints via the menu ie File>Print or the printer icon on the toolbar >it hangs.
    It occurs spasmodically. I've checked the documents & the docs arent corrupt.
    Hes on Office97/ Win2000.

    the fixes I've applied are:
    I've reinstalled Office97. & I've reinstalled the correct printer drivers. & delete the normal.dot
    & its still randomly occuring.
    any ideas or other fixes that I can apply?

    many thanks Diana

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: when printing Word hangs (Word97)

    Is there any pattern to it? In particular, do the documents that crash contain any embedded objects (e.g., Excel, Visio, Equation Editor, MS Paint...)?

  3. #3
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    Re: when printing Word hangs (Word97)

    Hi

    Yes thats the 1st thing I checked to see if the docs contained any pattern or any embedded objects.
    the docs are standard text docs - with some footnotes thats it.
    so theres nothing really thats in the doc that would cause it to hang on print.

    Diana

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    Re: when printing Word hangs (Word97)

    I would try and see if Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post> helps on the user's system.

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    Super Moderator jscher2000's Avatar
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    Re: when printing Word hangs (Word97)

    My only other thought is maybe a corrupted font file.

    Also, if the user is using Word as his mail editor for Outlook, try to discourage that. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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    Re: when printing Word hangs (Word97)

    Does Word hang before any printing is done, or does it hang part way through the printing? If so, does it always hang in the same place for the same document? How long is the document?

    The reason I ask is that a colleague of mine had a similar problem with W2K. It was a 50 page document and would hang after prinitng 35 pages. She saved it in RTF format and then back to .doc format and that seemed to fix it. We can only surmise that there was corruption in a page break or something similar that was cured by the DOC to RTF and back to DOC process. HTH <img src=/S/compute.gif border=0 alt=compute width=40 height=20>

    Ron M <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  7. #7
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    Re: when printing Word hangs (Word97)

    yes ...i've experienced this printing issue before when it prints upto a certain page in a doc & the doesnt print any further pages.
    & usually i've found the cause to be a dodgy image, or frame etc, once you clean up the image or frame >save & then reprint - the whole doc completes printing.
    not its not this issue.

    I've re-installed the printer drivers & then re-installed office97.
    I'm going to delete his profile & then re-image his pc.
    this should resolve & clean up the pc?
    dunno <shrug>
    Diana

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    Re: when printing Word hangs (Word97)

    We had this issue with laptops. There were a couple of things going on.

    1. Default printer was a network printer and person was trying to print to a network printer.
    2. The temp directory is on a partition or drive that is greater than 2 gig.

    I am assuming you have checked the printer issue, so I won't insult you with that one. But, #2 was a real problem when we ran Office 97 on Windows 2000.

    Just a couple more things to throw in the pot for you to consider.

  9. #9
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    Re: when printing Word hangs (Word97)

    thanks mel.

    I've re-imaged his pc & then
    I've deleted his network & local profiles. & then changed his pc profile from roaming profile to a local profile.
    this should resolve his issues. I would have preferred to have found out why/what was causing the issue.
    now i'll just play the waiting game & see if his issues are cleared.

    many thanks
    Diana

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