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  1. #1
    Star Lounger
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    Rules Appearing Twice (Outlook XP)

    We have set a rule to alert us of new messages. The message that pops up is You've Got Mail. For some reason, when the window appears, the each new message appears in the list twice. Does anyone know why this might be happening? I checked the rules and I only seem to have one up. I tried deleting the rule and putting it up again - but the same problem occurs. I also went to Tools>Options>Email Options> and turned the automatic notification off.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Rules Appearing Twice (Outlook XP)

    What are the "conditions"? If I create a rule to notify for "jscher" in the recipient's address I only get a single listing for each item.

  3. #3
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    Re: Rules Appearing Twice (Outlook XP)

    It appears that Mickey and I posted the same problem at the same time... In my case, the conditions are simple. The rule is as follows:

    When an email arrives
    where my name is in the To box
    Notify me using a specific message

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Rules Appearing Twice (Outlook XP)

    It doesn't double in my test. I wonder how Outlook knows my name? Do you have multiple POP3 accounts? I only have one set up.

  5. #5
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    Re: Rules Appearing Twice (Outlook XP)

    I only have one setup as well.
    One of my co-workers tested and it didnt double for her either (using the exact same rule as me).

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Rules Appearing Twice (Outlook XP)

    Okay, I changed the name on my account, restarted Outlook, sent a message to myself, and Outlook recognized the incoming addressee as me. Which suggests it is using some other information source, such as the registration information (conveniently listed in Help>About). As with your experiment, it rules out the possibility of Outlook being confused by two accounts, since the accounts don't seem to be relevant. Hmmm... I have no idea.

    What is this rule useful for, anyway, besides uncovering bugs? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  7. #7
    2 Star Lounger
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    Re: Rules Appearing Twice (Outlook XP)

    I personally don't use it, a client of mine does. I am just trying to solve the bug.
    She uses the rule to notify her of the specifics (sender, subject) when she recieves an email.
    The strange thing is that up until yesterday, the rule only displayed the sender and subject once, then without cause it started displaying the sender and subject twice. I want to find the variable that is triggering this.

  8. #8
    Uranium Lounger
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    Re: Rules Appearing Twice (Outlook XP)

    Wild guess. Add the "Stop Processing Rules" condition to the Rule and see if it changes anything.
    -John ... I float in liquid gardens
    UTC -7ąDS

  9. #9
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    Re: Rules Appearing Twice (Outlook XP)

    Excellent idea, and perfect results.
    Thanks!

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