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Thread: not eject CD-RW

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    not eject CD-RW

    I have a one week old Dell Dimension 2400. I find that most of the time I can NOT get the CD-RW to eject its disc. This happens even when I push the drive's button or when I right-click on the CD-RW icon in MyComputer. The cursor is also stuck in the shape of an arrow with a CD behind it. I can't even use the old bent paper clip trick of shoving it in the small hole to the left of the drive's push button. I can only get the drive to eject after I reboot the computer.

    This problem is not s/w releated as I see the error when running my drive imaging s/w as well as just drag/drop a file from Windows Explorer to the CD-RW icon.

    Isn't this a hardware failure issue? I should call Dell, eh? Any other ideas? <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>

    Thnx, Deb

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    Re: not eject CD-RW

    <hr> one week old Dell Dimension 2400<hr>

    I would call Dell, it's only a week old. I'm not saying we can't help you, but Dell needs to know you are having problems, and what they are.

    1. Check the power cable. Is there one hooked up to the CD-ROM drive?
    If you swap the one attached to your hard drive with the one you
    plugged to the CD-ROM drive, will it eject then?

    2. Check that you have the data cable connected correctly, so that the
    red stripe is on pin 1 on the interface card / sound card /
    motherboard connector, and the same is true on the rear of the CD-ROM
    drive.

    3. Check that the cable is connected to the proper interface (IDE).

    4. Power-off the computer and remove the data cable from the rear of the
    CD-ROM drive, leaving only the power hooked up. Turn the computer
    back on and try ejecting the drive. If it will eject, then there is
    a problem with the IDE port or cable the drive is connected to. Try
    a different cable. If it works then, it was the cable. If not, then
    it is the IDE interface. If it will not eject, the drive has a
    hardware defect. If the drive is still under warranty, it can be
    exchanged. Contact Technical Support for assistance.

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    Re: not eject CD-RW


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    Re: not eject CD-RW

    I seem to remember that Apple Macs also think they knew better than the user when it comes to ejecting media from drives - to the extent that they didn't put an eject button on their system units, and you had to ask the software, nicely, pretty please, to do it for you!
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: not eject CD-RW

    and they usually are right. Before the Mac will 'put anything away' it makes sure that all files are closed and that the system or applications won't go looking for something that isn't there. So rather than press the button on the drive door you press (and hold down) the F12 key. If you haven't burned your CD/DVD or even written to a floppy the Mac will do this for you and then eject the disk. The only problem is that it scares the <img src=/w3timages/censored.gif alt=censored border=0> out of my cats!

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    Re: not eject CD-RW

    Oh! So it's got some good points, then!!
    <img src=/S/puppy.gif border=0 alt=puppy width=396 height=35> <img src=/S/kitty.gif border=0 alt=kitty width=256 height=48>
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

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    Re: not eject CD-RW

    Thanks for the post but its suggestions didn't work. The failure happens about 60% of the time even just by drag/drop a file to the CD-RW not using any special burner s/w. I ended up calling Dell and they had me reboot and do F2 to get to the setup menu. Then I had to turn on num-lock, scroll-lock and caps-lock and then press Alt-E and then Alt-F and then ESC key (this sequence caused two beeps to be heard as well).

    I asked what this key sequence did and was told it reset some bits in NVRAM. I told the guy that even the manual eject method (paper clip in the little reset hole next to the push button) failed. After this I rebooted the computer and it did eject just fine but then again I just tried it twice and the CD drawer was empty. I'll try writing (and ejecting) a CD-RW 10 times and if it passes that test then I'll assume it's ok.

    I bought this PC for my sister and before I mail it off to her I need to make sure everything works perfect. I already deleted about half the s/w that came pre-installed.

    Thanks all for the feedback. <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>
    Deb

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    Re: not eject CD-RW

    What kind of CD writing software are you using--native or third party? Make sure your packet-writing software is updated. Make sure you have it updated and any driver updated for your drive. Make sure that the CD writing software is compatible with your CD-RW. Strange as it seems, some people report problems with certain brands of media in certain drives. Make sure you have media labled for the correct speed in the drive. Reports are around of screensavers and Norton System works interferring if they are accurate. If you are using 3rd party and Windows XP, since I don't know the OS loaded into this Dell Dimension, turn off its native burning software if you're using a 3rd party software.

    SMBP

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    Re: not eject CD-RW

    " already deleted about half the s/w that came pre-installed."

    The first time she calls Dell for support, they will have her reinstall most of this software. Lord knows what was deleted and is causing the problems you are having. Remember that these OEM (including Dell) will use the restore disk, which will return the system back to Factory settings.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: not eject CD-RW

    I just deleted all the advertising crap that they install - AOL, Earthlink, and all the trial software that expires anyway after 30-90 days. I also uninstalled WordPerfect, MS Money and gave her Office XP, WinZip, Adobe Reader and Acrobat, and a few others. Right now my sister only uses her PC for e-mail, that's it! Believe me, she'll call me for tech support not Dell. I have GoToMyPC so that's how I connect to her PC and keep it in shape.

    As to the software used when I was having problems ejecting the CD-RW, it didn't seem to matter. The first error showed up by just drag/drop a file from WIndows Explorer so no special software used. I also had problems when I created an image using True Image (from Acronis) when 4 of the 5 CDs needed to create the image would not eject themselves (I just pressed the OK button and the software noticed the CD was not empty, so then it was ejected). The trial software that comes with this Dell for burning is Sonic (or Sonicware?) and I played with that a bit too. Again, the manual eject (using paper clip in hole) and right-click on the E: (CD-RW) to eject it didn't work either. I haven't had time to test it again after doing the clearing of NVRAM that Dell told me to do which was suppose to fix the problem. I was going to burn 10 CD-RWs and if it ejected 10 times as a test but I don't have time and I'm tired of working on it so I'm shipping it off Monday to my sister in Michigan. Since she's not yet using the PC for more than just e-mail, her need to burn CDs is way in the future.

    Thanks to all for the suggestions, <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Deb

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    Re: not eject CD-RW

    I forgot to mention.... the 'no-eject' problem was there even before I deleted most of the extra crap on the computer. This was straight out of the box. I was testing the various parts of this new computer to see what worked and wanted to burn some CDs for test purposes.

    Also, the restore CD from Dell isn't actually a true restore CD at least not in the way I'm used to seeing them. They actually give you a whole bunch of CDs with the various programs on them (for OS, applications and drivers) and it's up to you to know how to install things from the various CDs in what order. There is no way my sister could use this set of CDs without hand holding. She's quite the computer novice so it's good I've gone through the procedure myself so if it comes down to it, I can tell her what to do in what order.

    Deb <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

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