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  1. #1
    New Lounger
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    PC CRASH PROBLEMS

    Hi! I am a new member and could do with some assistance.

    PC regularly crashes at various times whether programmes open or not. When I reboot I get an error message (XP) relating to
    WINODWSminidumpmini20303-01.dmp, and
    LOCALSTempWER2.temp.dir00sysdata.xml.

    This problem occurred this morning when I first logged on???

    On other threads I have noticed references to cd rewriting and burning. I have Nero installed and have heard it mentioned that the IN CD may cause problems???? Is this so?

  2. #2
    Platinum Lounger
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    Re: PC CRASH PROBLEMS

    Are you running Windows XP?
    If so, when it crashes, are you getting a Blue Screen of Death?
    If so, please give the information at the front of the first two lines at the top left (the STOP code, and the "exxplanation").
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  3. #3
    New Lounger
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    Re: PC CRASH PROBLEMS

    I am running Windows XP.

    The screen is 'windows has encountered a serious problem.......' or words to that effect. When the screen is closed sometimes the PC shuts down sometimes it doesn't.

    Dlofnep.

  4. #4
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    Re: PC CRASH PROBLEMS

    INCD is not causing your problem because you are not using it when this happens. You said this happens when you log in, right? The problem the other guy was having was trying to install INCD. My guess is you have INCD already installed with no problems, correct? What we need is the exact error you are getting.

  5. #5
    New Lounger
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    Re: PC CRASH PROBLEMS

    Many thanks.

    The next time the problem occurs (which seems to be daily - although not today - yet!!!!) I will record the precise message, etc.

    Dlofnep.

  6. #6
    New Lounger
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    Re: PC CRASH PROBLEMS

    The PC has just crashed and rebooted automatically.
    An MS screen appears with the message: -
    The system has recovered from a serious error.
    A log of this error has been created.

    error report contents: -
    C:WINDOWSminidumpmini 1 20303-01.dmp
    COCALAN2LOCALSTempWER2.temp.dir00sysdata.xml

    The numeric reference for the minidump file can vary slightly, i.e. 20403, but the other file information is always the same. Is it a corrupt file.

    Dlofnep.

  7. #7
    Super Moderator jscher2000's Avatar
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    Re: PC CRASH PROBLEMS

    I have a file in c:windowsminidump and it's incomprehensible. If I open in using Word's "Recover Text From any File (*.*)" file filter, I can read a long list of files that presumably were in memory at the time of the offense, but none are highlighted as the culprit. Hmmm...

    Can you track exactly (1) what you were doing and (2) what else was running at the time of the crash? It might take a few days of observation to find the pattern. And you should consider whether your (1) antivirus and (2) firewall protection are adequate. In addition, there are free "trojan" and "spyware" scanners available for download that might uncover applications that you did not knowingly install which could be interfering.

    Prepare for a deluge of feedback. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  8. #8
    Uranium Lounger
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    Re: PC CRASH PROBLEMS

    To get an accurate picture of the exact error, you will need to disable the Automatically restart option under System Properties - Advanced - Startup and Recovery. That way, the error text of your blue screen message will remain on-screen until you manually restart. Make sure you note the error text at the top of the screen and the hexadecimal address that follows it (the first segment or two is sufficient).

    For now, forget about the dump files that are created. They are of little use unless you are a developer and need to debug the instructions that were on the stack at the time the STOP error occurred. It's not a corrupt file; it's a dump of what was in memory at the time of the crash.
    -Mark

  9. #9
    Uranium Lounger
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    Re: PC CRASH PROBLEMS

    Jefferson, if you're inclined you can download the debugging tools for Windows and open the dump file. As I noted in my other post, though, it's mostly useless to the vast majority of folks. I still haven't been able to find a reference for the commands that are valid in the de######, so I resort to swearing, emptying my glass, and rebooting. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -Mark

  10. #10
    Gold Lounger
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    Re: PC CRASH PROBLEMS

    Alan--

    I had that BSOD error with an In CD installation which goes in fine, but comes up after I restart and I've got to do some more work on that and then I'll post back the fix. But I'm getting an error message after I recover that a file cannot be found--I screenshot it. As CBD says, it seems to be a different error from yours, and putting things in perspective there are so many stop errors from so many causes that may come up with a blue screen--just having In CD for millions of people does not create any problems.

    In addition to stopping your Blue Screen as Mark has shown you so your error can be searched out and contexted, can you put "eventvwr.msc" in your run box without quotes, and click on Applications and Systems, enlarge the window all the way and scroll down to the times when you had the error, right click on properties and see if that will yield additional error information we can work with.

    Can you remember if you have installed any new hardware or drivers? Also in the run box put "devmgmt.msc" or hit the Windows Key and the Pause Break key at the upper rt. of the keyboard, and on System Properties, click on the Device Manager button and look and see if there are any yellow x's or bangs on any devices and open up if so and see what the error is. About 75% or so of these crashes with blue screens can be attributed to a hard ware problem and a high percent of those a driver problem.

    Some of the links below will help you context Stop Errors in General, but having the Stop Error message on that blue screen mainly and anxillary info from Event Viewer will be key.

    Troubleshooting Stop Error Messages

    Stop Error Messages

    Troubleshooting Device Manager in Windows XP

    283658: How to Manage Device Manager in Windows XP

    Don't worry about Device Manager if you go there and see no errors superimposed on any of the entries.

    SMBP

  11. #11
    Gold Lounger
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    Re: PC CRASH PROBLEMS

    Alan--

    Also I'm going for the quick fix here and I understand this may not work because if it is a hardware and driver problem, we're going to have to possibly fix the driver problem or hardware situation to stop the error, but what about trying System Restore?

    SMBP

  12. #12
    New Lounger
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    Re: PC CRASH PROBLEMS

    Hi guys.

    Thankfuly the crash problem appears to have been resolved. An additional memory card had been installed, this has now been replaced and appears to have resolved the problem.

    Many thanks for all of the replies with assistance.

    Dlofnep

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