Results 1 to 8 of 8
  1. #1
    2 Star Lounger
    Join Date
    May 2002
    Posts
    155
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Too Clever By Half - A Warning! (Outlook 2000 SP3)

    This is a warning more than a query, and it certainly shocked me when it happened yesterday.

    I have a friend who has a work e-mail address and a home e-mail address. He is in my address book and his work e-mail address is flagged as the default.

    2 nights ago he phoned me for some advice regarding particularly draconian clauses in an employment contract he was being asked to sign. I thought that these clauses were so unreasonable as to be bordering on illegal, and advised him thus.

    The following day I thought I might be able to help him further by emailing him the equivalent clause from my own contract.

    I sent him a deliberately vague e-mail which read something like "would if help if I e-mailed you our equivalent wording, and if so where".

    He understood precisely and immediately replied with "yes please, best to send it to [his home e-mail address].

    Next I highlighted the text of the email address he had quoted, right-clicked, copy, opened a new blank message, right click in the To field, paste. His home e-mail address was pasted into the field, as I expected.

    I then composed my reply - fortunately as a word document which I attached, rather than in the main body of the e-mail - finishing with a ps. "I think your boss sounds like a ****!"

    I then sent the message.

    Doubtless you savvy people will have spotted ages ago what then happened, but for those who haven't, Outlook, bless it, had subsequently recognised that my manually entered e-mail address matched one in my address book, had changed that address in the To field to be just my friends name, and had then sent my message to his work address!!

    At this stage I have heard nothing to indicate that his boss has set up a program to create and divert copies of incoming e-mails, and I have no reason to think he will have done, though I know this would be perfectly possible.

    What annoys me is that I thought I was taking appropriate precautions and the technology undid all my careful work - without even asking!!

    What do others think?

    Neil

  2. #2
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    Cincinnati, Ohio, USA
    Posts
    7,089
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    Well, I know I would never have sent a Word document, particularly after the revealing details that Woody has published of late.

    If, however, you pasted the complete email address (username@domain.com) in the To field, I fail to understand how it could have been sent to the incorrect address. There would seem to be a missing part to the puzzle here. I say this because if I type an email address into Outlook using the aforementioned format, it goes where it should. If I allow Outlook to match to the Display Name I have entered into my Contacts, then it could be anyone's guess, particularly if the Display Name is the same for more than one email address.
    -Mark

  3. #3
    2 Star Lounger
    Join Date
    May 2002
    Posts
    155
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    Believe me, I pasted, manually, the home address into the To field.

    I then spent perhaps 5-10 minutes composing the word document, which I then attached to the blank email, which had remained open all this time.

    I then pressed send.

    I noticed that between me starting the new message, and manually pasting in the email address, and going back to the message, that the my manual address had changed to my friend's contact name.

    I even right clicked on this before sending the message, because it looked odd, but this didn't clearly show the address it was going to, and because I knew 100% that I had pasted in his home address, I foolishly assumed this was where it would go.

    I then panicked thinking it may have gone to the work address afterall, called my friend (at work) to warn him, and he was already reading it. He said he agreed with the last line of my note...!!

    Neil

  4. #4
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    Cincinnati, Ohio, USA
    Posts
    7,089
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    I doubt not your explanation. What I am stating is that the behaviour you mentioned seems very inconsistent with my experiences, and why Outlook would choose another address over the one you entered is not something I have had a problem with in the past.

    I would examine how your contact entry for your friend appears to see if that is where Outlook got confused. I am not aware of any logging that Outlook does without first enabling the option, so finding the cause may be difficult unless your compadre is willing to help you test the scenario. I am glad that car repairs are not done in this manner, could you imagine a mechanic telling you to push your car back to the top of the hill, let it roll down again, and see if it clunks in the same way as it did when you first noticed it? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    -Mark

  5. #5
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000

    I just wonder whether this might be a "feature" of Outlook's AutoSave. Given the amount of time that you had the email open, it must have been AutoSaved at least once - as perhaps indicated by the changing of the appearance of your friend's name. An intuitive guess is that it AutoSaved twice - first changing to the "friendly" display and the second time "helpfully" correcting it to the default address. This, nonetheless, is pure supposition - although it may provide a scenario for someone to carry out some testing. Group IT Policy permitting, my instinct in circumstances such as yours is to use webmail if at all possible.
    Gre

  6. #6
    2 Star Lounger
    Join Date
    May 2002
    Posts
    155
    Thanks
    3
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    Both his email addresses appear in the large blank box just beneath the E-mail address box in the name tab, within the Address book. The e-mail address box itself is blank.

    His work address it the upper of the two, is greyed out, and is flagged "default e-mail". (as I chose it to be the default when I first set up his record).

    If you enter more than one email address for a contact, Outlook 2000 automatically moves both addresses down to the large box.

    None of this seems untoward to me!

    What does, is the way the programme over-rode my manually pasted full address, with it's own, retrieved from my address book, without my permission!!

    Neil

  7. #7
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    There is a utility to edit the *.NICK file for Outlook 2000. It would be interesting to see if somehow the home and work addresses are mixed up in there (e.g., home as display name, work as address). Some people turn off autocomplete, perhaps there's a reason!

  8. #8
    5 Star Lounger
    Join Date
    Feb 2001
    Location
    Youngstown, Ohio, USA
    Posts
    705
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Re: Too Clever By Half - A Warning! (Outlook 2000 SP3)

    <hr>If you enter more than one email address for a contact...<hr>
    This is one of the reasons why I prefer to have my address book cluttered by multiple contacts for the same person, rather than having one contact with multiple addresses. Then, when I type the name in the To field and do "Check Names" Outlook will pop up a box to select which contact to use.

    However, I totally agree with your frustration over the way Outlook, and even the rest of the Office suite, tries to be 'helpful' and automatically makes changes that you do not want made.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •