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  1. #1
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    Offline files not uptodate? (Win XP Pro/Home SP2)

    I have a folder on the desktop that is being shared with the notebook PC on a wireless 'g' network. I've created an offline folder on the notebook and set the sync options to sync on start-up, shutdown, and on idle.

    I noticed in the offline folder on the notebook that several files are labelled 'local copy is incomplete' yet when I do a sync it says it suceeded with no problems. After the sync the files still say local copy is incomplete.

    If I open the folder offline it is not uptodate. Why is this happening and how can I do a complete re-fresh of my offline file folder so it exactly matches the desktop?

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    Re: Offline files not uptodate? (Win XP Pro/Home SP2)

    First, try emptying the browser cache in Internet Explorer and make sure you select the option to Delete Offline Content (as shown in the attached). Attempt a re-synch after doing this. If this does not work, then we can look at other solutions.
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home SP2)

    I used disk cleanup and selected offline content. I assume this does the same thing as going to internet explorer and deleting the browser cache?

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    You would think, but this is a Microsoft product - so there's no assurances. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> It would be worth trying, anyway.
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Mark - by deleting the offline files, I was required to setup a new offline folder and start again. After doing so, I still have entries in the offline folder that say 'local copy incomplete'. If I disconnect my notebook from the network and then access the offline folder and try to open a file which has this designation, Win XP complains that it cannot find the file. If I try to open a file which says syncronized, it opens fine.

    I cannot find any reference to 'local copy is incomplete' in the MS KB either. Any further help would be appreciated.

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    I think I may have stumbled across something. There is a long-winded document on Microsoft's website that details Offline files. To spare you the lengthy read since I was disturbed by this problem and read it myself, here is what I discovered in short form.

    By default the system performs a full synchronization at logoff. That mechanism appears to be broken to some degree in your case. You have files/folders that are marked incomplete. You would think that full synchronization would fix it, but the article I linked to states:
    <hr>If the application is closed before the entire file is read, the file is saved in an incomplete manner in the local cache. Incomplete files are not available offline. Quick synchronization completes such files.<hr>
    Thus, I think trying the quick synch is the solution. There are a few ways to enable this which are not entirely obvious (but again can be found in the linked article). You can run the MOBSYNC utility (the synchronization manager) and disable synch at logoff, or edit the registry as noted at WinGuides. In either case, you will still need to logoff in order for the synch to complete.

    Give it a spin, and share the results. If I could test this on my own I would, but I can't - so it is now up to you!
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Mark - for some reason this is not working for me. As I mentioned before, I started over with setting up an offline folder. When you designate a network folder as offline, XP creates the offline folder on the local drive. So why does it leave many files 'incomplete' when it is supposedly transferring the file to the local drive?

    A quick sync or a full sync does not correct this situation.

    I wonder if there is a way I can transfer the files manually to the notebook then designate the new folder as an offline folder. At least I would know that the files are there?

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Further to my recent reply, here are some more comments that may -- or may not -- assist in the solution:

    - Folder size does not seem to matter. I started over again and created an offline folder using a relatively small desktop folder. About 10% of the files are incomplete.
    - File type has no bearing. Word files, visio, outlook items are among both 'syncronized' and 'incompleter'.

    This is getting nerve racking.

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Just as a test, can you try this with another user profile to see if it is related to your current user profile?
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    OK, as soon as I posted my last reply I had another thought.

    In the Group Policy Editor, you can manage Offline Folders. Try setting the cache size to zero, logging off (or rebooting) and then changing the setting back to its default. Unless otherwise configured it should be "Not Configured." What I am hoping will happen is that you will eradicate anything that is currently stored, and then by reenabling it correct the problem.

    There has to be an answer somewhere, and it will be found!
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Mark - re the profile, the laptop only has one profile on it. I could set up another to run the test but wouldn't the PC simply configure the new profile the same as the one that is there now? What settings in the profile might have an impact on this?

    Re the cache size, I set it to 0 then rebooted the machine. That did not effect the offline folder - still no change. I then set the cache size to 2000 (20% of my 80 gig HD) - and rebooted. No change. I then deleted the current offline folder and started again but this time I got an error which [in so many words] said it can't sync because of an incorrect function. I rebooted the machine and tried again - from scratch - and still get this error.

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    I have gone back to the group policy and reset everything to not configured the way it was) and rebooted the PC. I still get the error '...unable to sync file ... :incorrect function'. I notice that the slide switch in offlice files folder/tools/folder options/offline files does not maintain its value and is currrently set to 0. If I try to set it at 7 GB and close out of these dialogs and then return, the value is back to 0. I wonder if this is not preventing any synchronization. I seem to be going backwards.

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    For reasons I could never explain to my own satisfaction, much less that of anyone else, profiles at times get corrupted just enough to foul certain things up and leave others alone. At least this is a simple thing to try, and would tell us whether or not there is a solution that you can use. The operating system would create a new profile based on system defaults, perhaps exactly the same but think of it as moving into a new home or apartment. The unit may look identical but it has a fresh coat of paint and perhaps some new carpet as well. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    As far as reducing the cache size and rebooting, did you also delete all of the offline content after reducing? If possible, try to restore the folder and try it that way. I wish that Microsoft had had the foresight to include a repair utility for Offline Files, but wishful thinking will solve nothing. I would think that this error is due to the folder having been deleted and the synch manager not being smart enough to recreate it.
    -Mark

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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Mark - I seem to be a the end of the road with this situation as now I cannot get anything to sync to an offline folder. And as I mentioned in last night's post, I cannot set the temporary cache size to any value - it justs to stick on 0. Any further help would be appreciated.

  15. #15
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    Re: Offline files not uptodate? (Win XP Pro/Home S

    Have you tried the alternate profile idea? Or restoring the folder that you deleted?
    -Mark

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