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Thread: Install problem

  1. #1
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    Install problem

    A friend is trying to install a printer on a 98 machine, when the cd is inserted nothing happens, when you go into task manager it shows the set up running over and over hundreds of times until you get an out of memory error. Thinking it was a problem with the cd he downloaded the driver off of the net and when he tried to install it the same thing happened.
    Tried a plug and play installation and when he tried to print it gave out of memory error. He has another 98 machine thatgave us the same problems. Both computers meet all the minimum requirements for installation.
    Has anybody seen this before or if you have any ideas I would love to hear them.
    Thanks

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    Re: Install problem

    What printer make and model is this?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Install problem

    HP Photosmart 7760.
    Thanks for any advice you can offer.

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    Re: Install problem

    Is he using a USB or parallel cable for the connection?

    If USB, do other USB devices work? If not, are the USB ports turned off in the BIOS?

    Do the instructions state to install software before connecting printer to computer? If so what was done?


    Just found following
    <font color=red>USB for Mac and PC, front USB port for printing from notebooks and enabled HP cameras, 5 storage card slots reading 11 different formats</font color=red>

    Is he using front or back USB port? Note, front is for notebooks and HP cameras.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Install problem

    Thanks for your reply,
    The instructions say for the software to be installed and during the install process it says to power on the printer and then connect the USB to the computer. But with the problem we're having we never get to the point where it directs us to plug in the printer USB, the cd keeps running the setup.exe over and over again.

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    Re: Install problem

    Please address this question

    Do other USB devices work?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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