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  1. #1
    4 Star Lounger
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    System Restore not working (XP Pro version 2002)

    I tried to use system restore on my neighbors computer today, I went back as many points as it had stored, but each time the computer rebooted it displayed a message saying it could not restore the selected date/s. The machine appears to be backing up the data, I had a look and it all seems to be there, I am not sure what to try now, any thoughts? (I have emailed for support to the seller, but understandably no reply at this busy time of the year). This is not an urgent thing as I have managed to fix the problems manually, but I am concerned in the event a System Restore is necessary for something more serious down the track, the user is relatively new to computers. Thank you......... :-)

  2. #2
    Plutonium Lounger
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    Re: System Restore not working (XP Pro version 200

    I turned off system restore a long time ago, so I can't replicate your problem. Just for the heck of it, you should check the machine for viruses or spyware too, but one of the frequent places mentioned on the Lounge is Kelly's Corner - Take a look here and down at #278 on the left and 289 on the right are a couple of mentions of scripts to fix system restore. Since you seem to think that the restore points are there, but not working, Kelly's fixes may not help.

  3. #3
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    Re: System Restore not working (XP Pro version 200

    Howdy Al, thanks for the reply. Did you turn of SR because you back up another way or did you have problems with it? I have been wading my way through Kellys, but I am not comfortable making too many changes to a machine that is not mine, at least not until the manufacturer gets back while it is under warranty. I did check for virus's, it was the first thing that occured to me, NAV is current and showing no infection, and I loaded ad ware and spybot a while back, the owner runs them faithfully every few days. I will post back if I have any luck or find a solution. Thanks again.

  4. #4
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    Re: System Restore not working (XP Pro version 200

    Given the size of hard drives these days, I am loathe to turn off System Restore - although I have only actually used it once. A number of Loungers have bailed themselves out of reinstalls by having had it available. It will, however, set a Restore Point on all drives - unless told otherwise. Where a drive is only being used for storing data, it is arguable whether System Restore should be running on that drive.
    Gre

  5. #5
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    Re: System Restore not working (XP Pro version 2002)

    I have the same problem, system restore does not work on my computer either which is only 6 months old. I have the same operating system xp pro 2002, if you get it worked out post here as I will be interested. Thanks

  6. #6
    Plutonium Lounger
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    Re: System Restore not working (XP Pro version 200

    Well, like Unkamunka said, I only tried it out a couple of times when I first started using XP 2 years ago now. It seemed to work fine but I was (perhaps foolishly) trying to conserve hard drive space. Since I make weekly images of my partitions, I figured I don't need system restore. Perhaps I should consider turning it back on for the C: drive only. Well, keep us posted on what you learn. If the machine is under warranty, I wouldn't be a bit surprised if the advice you get is to reload the entire system and that's always a bummer.

  7. #7
    Uranium Lounger
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    Re: System Restore not working (XP Pro version 200

    Arguable, yes. I disable System Restore on all but the partitions/drives where Windows and Program Files live. I certainly do NOT need a restore point for my MP3 collection! <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    -Mark

  8. #8
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    Re: System Restore not working (XP Pro version 200

    I agree Al, almost expect to be told to reload, which is insane as SR is supposed to be the solution, yes? :-) Sure glad the problems were a relatively easy (though time consuming) fix. Ok, Santa is on his way, after my place I am sure he is heading over the pond to you.

  9. #9
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    Re: System Restore not working (XP Pro version 2002)

    Hy Cyber--

    1) What OS is your friend running--obviously one that has System Restore--either ME or XP. If your friend has XP has your friend updated to SP1? If not do so. The reason I say that is that if you look at Kelly's A-Z SR article, she has a guest from the MS SR teach who says they had a glitch pre-SP1 that locked people away from restore points fixed with SP1. So SP1 can make a difference in System Restore Working or not working. Mine worked before SP1 but more frequently now after--but I didn't do testing under research conditions with 1000 machines. I imagine they did in Redmond or somewhere MS.

    Article under "S" has the System Restore SP1 Change Outlined from MS Team

    2) If you turn off System Restore for a milliseccond, all of the restore points are gone. Big Al's reference to Kelly's fix is a good one when it is broken, but it won't fix the restore points lost if you've turned it off. They are horses way out of the barn by then.

    3) To more strongly second what Unk has said, I don't think it's arguable at all that it is a real estate hog, so by all means keep it on and expanded to its full percent of the drive---it defaults to 12% and 90 days of restore points--you can even tweak the seconds it restores for with a regedit, but it does not at all track data so I don't think its just arguable it doesn't need to be on on a data only drive--it does nothing zip/over zip on that drive.

    5) What's the problem you're trying to fix and when did it start--do you have any idea, then we can try to tailor solutions.

    6) Precisely what happens when you run SR--just a bunch of points won't work. Can you run it at all?

    Remember it not only defaults to 90 days, but it also makes restore points under different criteria including 24 hours, on installs, on reboots as well. You can't use it to recover from a virus.

    Here is some info on SR you may find helpful to supplement with your problem:

    Post 312296 on System Restore from Windows XP Thread November 13, 2003

    Post 320759: Multiple Threads Listed With Links on System Restore XP Thread December 10, 2003

    If you cannot boot to Windows some time, remember this one:

    Post 271909: System Restore from the F8 Key Safe Mode Command Prompt

    SMBP

  10. #10
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    Re: System Restore not working (XP Pro version 200

    Have not thought of that yet, but as the hard drive fills up I am certain I will Mark! No doubt I too will be turning it off and wondering what all the fuss is about when SR does not work correctly. (I will of course be wisely backing up to a 3rd party program like our friend Al.) Still learning, learning, learning thank to you people.

  11. #11
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    Re: System Restore not working (XP Pro version 2002)

    Hi SMBP, To answer your questions,
    1. XP Pro version 2002
    2. I have been reading previous posts on SR and knew from such posts not to turn SR off, so no it has never been altered.
    3. It is showing 12% of disc space (for SR), seems to be backing up
    5. There were several things that were unhappy, Works 2003 would not work from the launch menu, nor would Word 2003 launch from the works menu, to name a couple, there were also several other small things not working well. These prob's began in the last couple of weeks.
    6. The exact message that appears when the machine reboots itself (after I ask it to restore) is "Your computer cannot restore to XYZ date, no changes have been made" I ended up trying almost all 3 months restore points, not out of necessity but curiosity when the first several would not work.
    There is no virus showing after several virus scans, and the history of the existing restore points show everything installed and uninstalled indicating the machine is backing up something.
    I know this is probably a foolish question, but should I turn off SR on that machine since its not working, and hope it begins to backup from now? Thanks for posting, particularly on Xmas eve. Have a lovely Christmas SMBP. Cheers

  12. #12
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    Re: System Restore not working (XP Pro version 200

    Can you remind me where the 90 Days figure you mention comes from? The default MS Online Help in "Understanding System Restore" states: <hr>Stores one to three weeks of past restore points

    The actual number of saved restore points depends on how much activity there has been on your computer, the size of your hard disk (or the partition that contains your Windows XP Professional folder), and how much disk space has been allocated on your computer to store System Restore information. See <font color=blue>To change System Restore settings</font color=blue>. <hr>Given the amount of data that is backed up, the 12% space limit is likely to be your main constraining factor in any event.
    Gre

  13. #13
    Uranium Lounger
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    Re: System Restore not working (XP Pro version 200

    Cyberdance,

    Does anything in this article from Microsoft help? It is worth considering that the system is not shutting down properly when it is rebooted, perhaps a device driver or program is hanging.

    Test this scenario: have the user create a manual restore point. Reboot. Then use System Restore to roll back to the restore point that was just created. There will be no changes, this is just to test the SR plumbing and make sure that it is working properly.

    If this test does NOT work, then there is a problem with the System Restore mechanism. If it does work, then System Restore itself is OK and something is interrupting it before it can complete a restore point, after which we can look into possible causes.

    Also, check the system's Event Viewer (Start - Run - eventvwr.msc) and see if there are any warnings or errors for System Restore noted, this may provide the detail needed to solve the problem.
    -Mark

  14. #14
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    Re: System Restore not working (XP Pro version 2002)

    I bet there is a KB solution to the Word Works launch problems--I have seen a lot of launch tricks and glitches on Office 2003 issues like Five things every tech should know about Microsoft Office 2003 and I would google for this Word/Works glitch--gotta be fixable. I tried a quick search of the KB but didn't come up with anything yet. I think there is also a submit problems links to Woody's Office and all newsletters--you might try there and the Word part of the lounge--bet either could knock that out of the park.

    I don't know how many restore points you have tried. Keep in mind and I'm not being finicky because it happens to me when I can't stop it--an incompletely closed program shutdown or a "dirty shutdown" can corrupt restore points. How often and to what extent I don't know. I would try 5-10 before giving up around the time you need to restore to though. A time consuming pain I know but maybe worth it before you move on to a parallel install or an in place upgrade.

    You can always run System File Checker and hope that fixes things.

    To answer your good question: You should not have to turn off system restore to get it working. Remember it discards the oldest points automatically for room, and it is creating restore points under several criteria in an ongoing basis--I think I named them in my first post link. So turning it off isn't going to cleanse anything and give you a new start or needed to--it'll just corrupt what's there if it's still viable.

    SMBP

  15. #15
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    Re: System Restore not working (XP Pro version 200

    Hi Mark, I will read the article from your MS link (thank you). I tried the SR at least 9 of the dates listed, never even thought about the possibility the machine was not shutting down properly, considering the message displayed every time it rebooted, combined with it taking a while to come up again (I thought because it was restoring but no luck), does sound like the problem is repeating itself. The owner of the machine is away and Im house sitting, so I will do as you suggest, insert a manual restore point and see if that is working. Such an obvious test, what is wrong with me? Will also have a looksee at the eventvwr.msc (as soon as I figure out what it means, joking...joking, well almost!) :-))))

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