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  1. #1
    2 Star Lounger
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    CommandBar run-time error opening Word (2000/XP)

    One of my users gets an error every time she starts Word:
    Run-time error '2147467259 (80004005)'
    Method 'Controls' of object 'CommandBarPopup' failed

    She gets the error on three different machines, one running 2000 and two running XP. She says she only started getting the error after she first used my template on the machines. Her co-worker (using similar machines) doesn't get the error, and I don't get them on my 2000 workstation.

    I looked in the MS KnowledgeBase, and the only instances of this error they mention apply to Access and Excel, and they seem to involve places where you are modifying command bars via code. I'm not doing that in this template, though I do have a customized command bar. One article mentions using DirectAnimation Sprite controls on a UserForm, but I don't even know what those are. One of the Access related articles mentions trapping the error, but I don't know what procedure might be causing the error.

    She says she gets the error when she starts Word, but I need to clarify if she gets it starting Word with a blank document, or only if she opens one of my files when Word is not running.

    Anyone seen this error? Have any ideas how I can troubleshoot it?

    Thanks!
    Bob
    Writing Consultant / Word Template Designer
    Words Connect

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  3. #2
    Plutonium Lounger
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    Re: CommandBar run-time error opening Word (2000/XP)

    Phil Rabichow's Star Post <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post> contains a series of troubleshooting steps.

  4. #3
    2 Star Lounger
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    Re: CommandBar run-time error opening Word (2000/XP)

    Thanks Hans. That is a very useful post!

    Bob
    Writing Consultant / Word Template Designer
    Words Connect

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