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  1. #1
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    Recycle Bin (XP Home)

    I have Notron System Works 2003 installed. When I click on the Recycle Bin, I get an error "unexpected values found in recycle bin data file". I have been having some problems with Norton System Works and have had to uninstall and reinstall. This problem appears to be with the Windows XP recycle bin but I am not sure how to verify this. If the recycle bin file has become corrupted, how do you rectify this? I tried to check the Microsoft KB but didn't find anything.

  2. #2
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    Re: Recycle Bin (XP Home)

    Jim,

    Do you have the Norton Recycle Bin Protection enabled or disabled?
    I would try to disable it by right clicking on the recycle Bin icon, then click on properties>Norton Protection, then unclicking enable protection. That should make it a "normal" MS Recycle Bin. You can also adjust the size of each drives' bin by clicking on the tab for every drive in your system.

    Bob
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  3. #3
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    Re: Recycle Bin (XP Home)

    I have it enabled. But when I right-click on the icon (which by the way , I get a limited menu of Unerase Wizard, Empty Norton Protected Files, Cut, Create Shotrcut and Delete. No Properties. I tried to disable it via NSW, Options, Utilities, Norton Protection, but there was no change in the icon or right-click options.

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Recycle Bin (XP Home)

    If you can run Empty Norton Protected files, then DIS -able NP & reboot. See if the Protected Bin goes away?

    Bob
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  5. #5
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    Re: Recycle Bin (XP Home)

    I disabled it and rebooted. It was still there when I cliked on the recycle bin. I then wehn to services.msc and disabled Norton Protection service and rebooted. Now when I click on the recycle bin I get an error "notron unerase protection service could not be started". There does not seem to be a way to get back to the standard recycle bin. But what I am really interested in is how to repair the recycle bin. I can't seem to find any information on that.

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    Re: Recycle Bin (XP Home)

    Jim--

    If you haven't done this but if not just uninstall NSW and reinstall it. Won't that do it?

    Also you can search the Symantec KB:

    Symantec Tech Support

    I found articles on troubleshooting recycle bin and unerase wizard up to 2002 with XP so if you click around their site there is a place to search its KB putting in NSW 2003 or whatever version and go from there.

    SMBP

  7. #7
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    Re: Recycle Bin (XP Home)

    I have uninstalled and reinstalled NSW 5 times per 5 different instructions from Symantec - all to solve another problem with Live Update. When NSW is uninstalled, all that happens is that the "unerase wizard" and "empty norton protected files" options are removed from the reccyle bin right click menu. Symantec Tech Support has been unable so far to resolve any of my problems. I am very frustrated with the quality of their support service.

  8. #8
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    Re: Recycle Bin (XP Home)

    Go here ,scroll down to line 64 and look to the right and you will see : Replace/Repair the Recycle Bin in Windows XP. Click on it and download the registry fix. Once you have it downloaded , all you have to do is double click on it and it will be added to the registry, reboot your computer and the recycle bin should work fine.

  9. #9
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    Re: Recycle Bin (XP Home)

    I feel your pain. I once spent a very long time picking NAV out of the registry after an endless parade of their KB's in succession for a problem I woke up to saying "You're not the Norton
    Supervisor." Adminstrator with Windows had nothing to do with it. It just popped up and wouldn't let me access much of System Works. I uninstalled and installed many times and followed the endless KB's. Then it wouldn't let me install NAV at all. I finally went to Windows Explorer and used another NAV CD alone (since I already had System Works) that Symantec had given away at a meeting--same year and ran the executable from its folder and that worked.

    I was hoping that a KB in a KB search for your version of System Works or NAV--not from the Tech Support search box might work on the site.

    SMBP

  10. #10
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    Re: Recycle Bin (XP Home)

    Cowboy, thanks again. You guys are all great. I installed the registry fix and on reboot had a normal recycle bin icon and what I believe is a normal right-click menu. When I clicked on it I still received an error. So I used the right click menu to empty the recycle bin. I deleted a file and was able to see it in the recycle bin without any errors.
    Thanks to everyone who responded.
    Now I can get back to my original problem with Symantec - LiveUpdate reports an error when trying to install a common client update to NSW 2003. They have had me uninstall and reinstall NSW at least 4 times and all that changes is that I get new problems like this with the recycle bin. Symantec Tech Support does not have a clue what is causing the problem and all they can do is dole out standard fixes like uninstall and reinstall NSW. The quality of their tech support has gone down hill drastically lately. They have yet to solve a problem that I send them.

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    Re: Recycle Bin (XP Home)

    <hr>The quality of their tech support has gone down hill drastically lately<hr>
    Yes and now they have bought PowerQuest. Stupid <img src=/w3timages/censored.gif alt=censored border=0> <img src=/w3timages/censored.gif alt=censored border=0> %$#@%%% <img src=/w3timages/censored.gif alt=censored border=0> <img src=/w3timages/censored.gif alt=censored border=0> and that was being nice.

  12. #12
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    Re: Recycle Bin (XP Home)

    Good eye. So many useful fixes and tweaks and she adds to them every week. Hard to remember them all--600 plus and counting.

    SMBP

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