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  1. #1
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    Re: Text between (smart) quotes does not appear

    Patricia,

    Just a wild guess: if someone on your side used a character style like "Emphasis", and gave it a bold font property, and applied the Emphasis character style to the defined terms, and they then gave the document to someone who has different properties assigned to "Emphasis" (for instance, font color = white) on their machine, perhaps you could get the situation you describe. In which case, the name of the character style would also show up in the little style window when the selection was in the invisible text.(?) <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>

    Gary

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    Re: Text between (smart) quotes does not appear

    Hmm. When I checked the direct formatting on the definitions I didn't 'register' what the style window indicated & it's worth checking out. Thanks for the answer.
    Patricia

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    Text between (smart) quotes does not appear

    Apologies in advance for the length of this post <img src=/S/blush.gif border=0 alt=blush width=15 height=15>(figured more info better than less) and hoping that someone have the answer to this or that they may have encountered it before and did the usual searches but came up empty. <img src=/S/broke.gif border=0 alt=broke width=31 height=23>
    Using Win95 NT, Word 97 (probably Word8 or9?? as we have the upgrades/patches). Client uses Word97 - unsure if they are Win95/98 or NT. Only recent change on our end is upgrading to Outlook 2000. <img src=/S/thinks.gif border=0 alt=thinks width=15 height=15>
    So here it is: we have a document that was OCR'd, the OCR doc was saved as
    Patricia

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    Re: Text between (smart) quotes does not appear

    Hi Patricia:

    One more thing to check, although I would expect you would notice by now. See if hidden formatting was applied & that your machines were set to view hidden text & the clients weren't.

    The difference in style definitions between two machines should NOT make a difference. Styles are meant to travel with the document...unless the document is set to "automatically update document styles" under Tools/Templates & Add-ins...

    Cheers,

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    Re: Text between (smart) quotes does not appear

    Hi Phil,

    If the style is a built-in style, doesn't it make a difference if they are defined differently between two machines?

    For instance, I define the style "Normal" in my Normal.dot to be Arial 10pts, create a new document based on Normal.dot, have the Normal style applied to the content of this document. If I e-mail this document to you, and your definition of Normal in your Normal.dot is Times New Roman 11pts, isn't the document going to appear in Times New Roman on your machine. And if so, then perhaps other built-in paragraph or character styles will behave the same way.

    It's been so long since I've tested the above, that I don't recall positively, but I thought this is how it works(?)

    Gary

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    Re: Text between (smart) quotes does not appear

    Thanks, Phil - I did check that - no hidden text. In fact all of the the font attributes
    Patricia

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    Re: Text between (smart) quotes does not appear

    Hi Patricia:

    Really grasping at straws--could it be that you used a font & that the client doesn't have the font & doesn't have any font substitution?

    One other thing. Could you copy just part of one definition that would include a couple of items between the smart quotes & attach it (or even send to me if it exceeds the Lounge size limitation. I figure that overall, it may be confidential, but a couple of partial definitions shouldn't pose a problem.

  8. #8
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    Re: Text between (smart) quotes does not appear

    Hi Gary,

    I know you asked Phil this, but if I may put in my 2

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    Re: Text between (smart) quotes does not appear

    Hi Gary:

    It shouldn't make a differnce if the style is built-in or not. I have normal set at TNR, 12point, & Heading 3 as Arial, 12pt with 12 point space before & 3 points after. If your styles are different, why don't you attach a document in one or both of those styles & I'll do the same. I think that the styles should remain unchanged, as document styles take precedence over template or normal template styles.

  10. #10
    BAM
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    Re: Text between (smart) quotes does not appear

    Hi Patricia,

    Just for grins, ask the client to change the Appearance of their Display Properties to the Windows Standard scheme.

    I can recreate what you have described, if the paragraph style has the Font Color of Auto, the Font Color of the bolded definitions of Black, and in the Display Properties the Appearance of the Window Text color is set to White w/Black Window color.

    Another possibility is a font compatibility issue, however I would think the client would see something if this were the case.

    It can't be Hidden text, since Word would remove the allocated space and the definitions would appear as "".
    ~~~~~~~~~
    Cheers!

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    Re: Text between (smart) quotes does not appear

    Thanks, Phil: I'll have to find out if the client has Times New Roman. And yes, I can copy a couple of definitions and send them to you. I'll pick a couple of definitions that are 'generic'. Thanks for the offer of help.
    Patricia

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    Re: Text between (smart) quotes does not appear

    Hi BAM:
    I think I see what you're getting at. The font colour at our firm is always set to "Auto". We never use for e.g. Font, Times New Roman, Color: black. We are fairly strict re templates and fonts, using Times New Roman 12 (other than 'special requests' to suit a client). We use built headings 1-9 shipped with Word and customize them to suit various legal documents. I'll try to find out what the Windows 'appearance' is set to. Thanks!
    Patricia

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    Re: Text between (smart) quotes does not appear

    Gary, Phil, BAM: I know this discussion has been had before a gazillion times but I'm very interested in the result of this normal vs attached template discussion.
    Now the MS KB articles reference from BAM. Had a look at one and will check out later - I found the article a bit confusing.
    And, especially as a huge group believed as Gary F - using 'normal' style was bad, that there are 3 types of templates
    Patricia

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    Re: Text between (smart) quotes does not appear

    Hi Phil, I've attached a sample from one of our documents. It's not the document in question - I'd have to go into the office to do that - but wondered if this might help you. They are definitions based on the 'normal' style and they are cut out of a document from our firm and are based on a version of the sample template.
    If I get to the office tomorrow I'll cut out some defs from the actual problem doc and send them to you
    Attached Files Attached Files
    Patricia

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    Re: Text between (smart) quotes does not appear

    <P ID="edit"><FONT SIZE=-1>Edited by Phil Rabichow on 01/04/15 00:05.</FONT></P>Hi Patricia:

    I looked at your document & could find nothing strange with the styles or font. TNR is certainly common. There must be something on the client's machine, but I'm puzzled. However, BAM's suggestion about the Display Properties should also be followed-up on.

    In looking through the styles of your document, there is one behavior conflict with my normal template that has me confused.

    You have two styles called "title" & "subtitle". I have two styles with almost the same names (different properties) in my normal template ("Title,t" & "Subtitle,s"). In my style box, I end up with 4 styles:
    title
    Title
    subtitle
    Subtitle

    I always thought that case was ignored for style names. Also, the style box dropped my shortcut aliases. Third, if I type "t" or "s" in the style box, it reverts to your styles. Finally, the Title & Subtitle styles are a hybrid of my styles & other properties.

    EDITED:
    Ignore that last paragraph. I don't know what I was thinking <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>. Style names ARE case sensitive--something I had forgotten. However, the "shortcut aliases" disappearing still has me thinking. It appears that if you have two styles with the same spelling, but the case is different, you lose the alias when you first open a document where the template & document name are the same, except for case.

    Still, my Title style lost it's "centered" property. Strange.

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