Results 1 to 5 of 5
  1. #1
    alderan
    Guest

    Installing Office 97 upgrade software on Win2K

    What am I doing wrong? I just upgraded to Windows 2000 from Windows 98. Since my Windows 98 system was suffering from "operating system decay," (and to do as clean an install as I could) I reformatted my C drive and re-installed Windows 98 and then did the upgrade to Windows 2000. I figured this would be the safest upgrade.

    When I tried to install my upgrade copy of Office 97 on my Windows 98 system, it prompted me for the location of the qualifying product for the upgrade. I simply inserted the floppy disk for MS Works and clicked locate and the system was happy with that an installed Office 97.

    I can't seem to do that with Windows 2000.

    During the installation , when I try to manually lcoate my A drive, it doesn't come up in the list. Neither does my C, D, E, F, G and H drives on my hard disk. I do have "access" to network drives from J thru Z although I have never created them.

    I have logged off and then logged in as Administrator and attempted the install and I still can't access these drives.

    Before I reformatted my C drive and re-installed Windows 98, I did a check from the Microsoft web site to see if I would have any software conflicts and Office 97 never came up as a listed problem.

    What should I do? I'm running out of options. Has anyone else encountered this problem.


    Wally

  2. #2
    4 Star Lounger
    Join Date
    Dec 2000
    Location
    London, Ontario, Canada
    Posts
    437
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Installing Office 97 upgrade software on Win2K

    This doesn't sound like an Office problem. When you say "manually locate the A drive" I assume you're attempting to access it outside of the Office installation process and still can't locate the drive. If that's true you have a Windows 2000 problem. I suggest you cross post in that forum.

  3. #3
    alderan
    Guest

    Re: Installing Office 97 upgrade software on Win2K

    Brian:

    Thanks for responding. Actually, I can't access any of my hard drives while in the install program for Office 97. When the install program can't locate my qualifying program (MS Works--which I installed on my C drive), I can't seem to find it when prompted to manually locate it. None of my hard drives are visible/accessible from within that section of the install program.

    However, when outside the install program I can access them just fine from Windows Explorer or other programs. Thanks again for your help.

    Wally

  4. #4
    Gold Lounger
    Join Date
    Feb 2001
    Location
    Dublin, Ireland, Republic of
    Posts
    2,697
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Re: Installing Office 97 upgrade software on Win2K

    Is there a browse button and have you tried it ?. Such a button is usually provided where an application requires that you find a path manually. Can you type in the path to A: directly ?

    Andrew C

  5. #5
    alderan
    Guest

    Re: Installing Office 97 upgrade software on Win2K

    Andrew:

    The Browse button is exactly what I tried using to locate the drives. The install program wouldn't even let me type in the drive letter. Thanks.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •