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  1. #1
    New Lounger
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    Jul 2003
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    File password Problems (Word 2002)

    Hi,

    One of our members writes:
    "My copy of Office XP has just developed a problem with the password
    > feature for protecting files. I have a few files with personal
    > information password protected, but when I try to open them the dialogue
    > box flashes up very quickly before disappearing and telling me that the
    > password is incorrect. The same thing happens with the Confirm Password
    > dialogue box if I try to set a new password. I have managed to open the
    > relevant files and inactivate the password by pasting the password in very
    > quickly when the box appears, but this isn't ideal. I first noticed the
    > problem in Word, but checked it in Excel, where the same problem occurs.
    >
    > Have you come across this problem before, and do you have any suggestions
    > about how to solve it?"

    TIA for your help.

    Bob Wahlen
    >

  2. #2
    Uranium Lounger
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    Dec 2000
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    Los Angeles Area, California, USA
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    Re: File password Problems (Word 2002)

    Hi Bob:
    I don't have the answer, but a couple things to check. Perhaps there is a COM or Office wide add-in that is causing this behavior. Or perhaps a new password utility. It sounds as if there's a utility running that immediately puts in a password & clicks OK. This could account for such a message.

    I would also End task on everything running except Explorer & my Office application to check on this. On my machine (Win98 SE, single user) & Office 2000, the add-ins for Office are at "C:WINDOWSApplication DataMicrosoftAddIns". Your path may be different.
    Hope this helps,

  3. #3
    New Lounger
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    Re: File password Problems (Word 2002)

    Phil,

    my member wrote on 1/14/2004

    "The problem seems to have gone now. Whether it was because I didn

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