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  1. #1
    New Lounger
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    Closing the connection (Windows XP SP1 Home)

    I just installed dsl service and am trying to figure out how to keep the connection live on the computer. I have 5 users on our computer, so to keep resources down, I like to log off instead of switch users to save resources. With 1 of our users we get the message "The dial-up networking connection "verizon online" is currently active. Would you like to close this connection?". If you respond NO, then the connection keeps active whenever logging off and on from the welcome screen. None of the other 4 users get this message and the connection is closed automatically when the user logs off. HOW can I get this message to come up for the other 4 users?

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    Uranium Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    Sounds like there is special software for your connection, provided by your ISP, that was installed under one user account, but not all users. Many things add software to your system that does little but add more work for the CPU, but in this case you have found a use for it.

    Try installing the support software, if you have it, for another user and see if they then receive the disconnect prompt. If so, problem solved.
    -Mark

  3. #3
    Uranium Lounger viking33's Avatar
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    Re: Closing the connection (Windows XP SP1 Home)

    I have Verizon DSL here and there is no special ISP software to use or setup for Verizon. ( in fact the Verizon types actually prefer you use OE & IE )

    Check Control Panel>network Connections>Highlight Broadband and click change settings of this connection.
    On the screen that is brought up, click >advanced. Look for Internet connection sharing. Check " allow other network users to connect through this computers connection.
    Try this, if still no good, then on the first option for the broadband connection, check the " link for use network setup wizard to set up a new network connection. If that works Ok, then delete the old broadband connection.

    Also, Verizon's tech support is pretty good with help for you here, as long as you can get a tech that speaks decent English. ( some don't and I just try again until I get one that I can understand )
    BOB
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  4. #4
    New Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    I wanted to clarify my post. The user that still gets the message was not the user that installed the software. We have always gotten the windows message about the keeping the lnternet connection live since we have had the computer (with our previous internet proviver). It's just that over the year some users have stopped getting the message. I was wondering if anyone knew how to get that message and function back. Thanks. Scarlet

  5. #5
    New Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    I made the changes in the internet connection settings that you suggested. It did keep the connection open (no dialog message appears though). However, even though I could browse with IE and check e-mail with OE, and IM, when I tried to connect to the verizon control pad, it said that I was not connected and there was no way I could, unless I disconnected, then reconnected that I could access verizon control pad.
    I was unable to find the "link for use network setup wizard". I tried to set up another broadband connection, but it failed.
    Any other ideas? Thanks, Scarlet

  6. #6
    Uranium Lounger viking33's Avatar
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    Re: Closing the connection (Windows XP SP1 Home)

    Hi Scarlet,

    The other way to get to the Network Wizard is to just open Control Panel, click on Network Connections. Highlight the broadband connection, then over to the left is a make new connection link. That will bring up the wizard. Carefully go over the setup it suggests.

    I'm not sure what you mean by the Verizon control pad? Could you give a little more detail on that?

    Bob
    BOB
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  7. #7
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    Re: Closing the connection (Windows XP SP1 Home)

    Hi Bob,
    I was able to make a new connection and I now have my windows message back about closing the connection for all users.
    When we installed the verizon software it came with "verizon online control pad". It is a little program that connects to verizon online, your web mail, games, mp3 player, etc.
    My two problems with verizon dsl, is that we get randomly disconnected for no apparent reason. I could be just typing this and I would get disconnected. The other problems is that when more than 1 user is on, each have connections to various IM programs everything will suddenly lock-up and sometimes will require a restart and at the least a disconnect to get things working again. I'll probably call verizon support as soon as I have some time to work with them.
    Thanks again.
    Scarlet

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    Re: Closing the connection (Windows XP SP1 Home)

    How many computers are being used and what OS is on EACH of them?

    What type of network are you using if more than one computer is being used?

    How are you connecting these computers if you have more than one?

    If only one computer how can "problems is that when more than 1 user is on" happen?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  9. #9
    New Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    I only have one computer. We have windows xp home with 5 users (3 teenagers). They all like to chat on various IM programs and leave away messages. So each of them will remain logged on and just switch users. It may be that only 1 user can be using the dsl connection at a time. But in my ignorance, I thought that this would work. Oh, well. Thanks.

  10. #10
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    Re: Closing the connection (Windows XP SP1 Home)

    The use of "Switch user" may be your problem. You would be better off if each was to LOG OFF and then the next could log in, and have a fresh setup. Each time a switch is made, the current account settings and open files are copied to the hard drive and then the next user is read in from the hard drive. With 5 users you are getting a lot of disk activity.

    How long does it that to switch from one user to another?

    Are any of these accounts "Limited"?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  11. #11
    New Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    Switching user just take seconds, less time than logging off. But the point to switching users instead of logging off is so that each kid can keep their away message with their IM program for their friends to read. Usually we keep it to no more than 3 users logged on at a time. None of the accounts are limited.

  12. #12
    Uranium Lounger viking33's Avatar
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    Re: Closing the connection (Windows XP SP1 Home)

    Hi Scarlet,
    It's beginning to sound like you may have two problems.
    First, I would definitely get Verizon to check the condition of your line. LIne noise and other problems on the line itself can cause disconnects or dropouts or slow line speeds. Do you hear any noise on your line when you use the voice part of your line at all? Any background static or distant conversations from other tel lines? Do you have line filters on ALL of your telephone instruments and answering machines, etc.? That's a start there, but get Verizon working on it and don't let them sell you a bill of goods about everything being fine on the line hookup.
    Second, How much memory do you have on your serving machine, ( the one that connects to the DSL modem ) It may be a lack of memory that is causing the lock- ups and lack of connectivity. The reboot resets memory useage back and things look OK for a while depending on the number of users on line. A good 512 MB or more should be installed.
    Glad you were able to at least make a new network connection. <img src=/S/joy.gif border=0 alt=joy width=23 height=23>

    Bob
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    Today it is called golf!

  13. #13
    New Lounger
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    Re: Closing the connection (Windows XP SP1 Home)

    Hi Bob,
    I have not contacted Verizon yet, because I was waiting for the rest of my line filters to come in the mail. They did today and are now on. I did note earlier that while I was typing an e-mail, I got disconnected. So, I will be calling Verizon when I have some uninterrupted time.
    At this time I only have 1 machine using DSL. I have 512 MB of ram on it. I don't want to set up wireless networking with other machines until I get all these kinks worked out, since I'm sure more will surface with the networking.
    Thanks for all your help.
    Scarlet

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