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  1. #1
    Silver Lounger Duchess843's Avatar
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    Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I have the strangest problem with OE. When I click on Inbox expecting to be able to change, for instance, to deleted mail, it closes before I can choose another. My deleted mailbox is over flowing and I need to get in.

    I've noticed that I have SP1 with Internet Explorer but no SP1 with OE. I thought they were supposed to be the same version. IE is ver. 6.0.2800.1106.xpsp2.030422-1633. Could this cause problems like the one I have?

    In case it's relevant, I'm running Windows XP Home Edition with SP1.

    If the sp in the above version means SP2, I don't have that one and don't think it's even been released yet. What in the world is going on here? Does any one have any thoughts about the mess I have here?
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Gloria, there were two updates for OE6 SP1 and several updates for IE6SP1 that are separate updates that you have to download which were released after IE6SP1 with OE6SP1. The updates was predominantly full of security patches, but it had some additional functionality as well, including one feature I like--Ctrl+H will highlight all your posts in previous threads where you are using OE as your newsreader. These could help your problem which sounds like corruption of files

    The other first reflex I'd have with this is to run System File Checker. It won't hurt; might help. This was the advice I gave you on the IE thread a couple days ago; I don't know if you ran SFC--if not I would. When you said you repaired IE Post 331083 here yesterday then, it didn't fix this and which of many methods available did you use to repair IE?

    You can get the updates here:

    October 2002, Cumulative Update for Outlook Express 6.0 SP1
    330994: April 2003, Cumulative Patch for Outlook Express 6 SP1
    818529: June 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1
    822925: MS03-032: August 2003 Cumulative Patch for Internet Explorer
    October 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1 (828750)
    Microsoft Security Bulletin MS03-048 Cumulative Security Update for Internet Explorer (824145)Issued: November 11, 2003Updated: December 11, 2003 Version: 1.2

    Since you said on the IE thread you fixed IE some way and reinstalled hotfixes, I'd also inventory that you got them all this way using the convenient chronological lists MS provides:

    Microsoft Security Bulletin Search for IE Updates
    Security Bulletins Released in 2004; Released in 2003

    SMBP

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I've always wondered why it says xpsp2, but I figured it was not for us to understand.

    I wonder if it's possible that your deleted mail box has become corrupted? I believe Outlook Express stores its Inbox, Deleted Items, and Sent Items in separate physical files, and therefore you *might* be able to get rid of the entire deleted mail file by renaming it. The hardest part is finding it, as it is buried under:

    Cocuments and SettingsusernameLocal SettingsApplication DataIdentities{LongStringOfCodes}MicrosoftOutlook Express

    Cross your fingers first. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Jefferson's suggestion looks like a good one and simple to try. Set a restore point first. I also got an idea from a couple of articles on Tomsterdam that I'll link you to, and besides wondering about a corrupted inbox , I wonder if one of your problems or the problem could be a bloated Folders .dbx file (i.e. the bloated delete folder) that Tom Koch suggests can make switching from the inbox to another folder slow. As you say, you know yours is full. Take a look at these links Gloria. While they aren't you're exact problem, I think there might be some help here in the solutions to them--Tom Koch (Tomsterdam) always writes that many of the same problem origins in OE can exhibit similar but different symptoms:

    OE Slow to Switch Mail Folders Tomsterdam
    Messages in Inbox or Other Folders Disappear--2nd Link Down

    As regards the compacting suggestion, though, I do remember I believe Mary J. here and one of the OE MVPs in the MSN groups warning against compacting. If I'm wrong about that I'll hear, but I noticed compacting was one of the suggestions Tom has and I wanted to suggest that your problem could well be that swollen delete.dbx folder.

    SMBP

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    Silver Lounger Duchess843's Avatar
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Number your listed updates, top to bottom, 1 thru 6.
    # 1 & 2 Installed with no problems.
    # 3 & 5 Received msg. " This Update Requires IE 6.0 SP 1 to be installed"
    #4 Sent me to Windows Update, which I emptied the other day, so it wasn't listed.
    #6 Installed Previously.

    I got that same msg. about not having IE6.0 SP1 when I tried to install 810847
    I will check to see if I have the ones that can be installed later.

    Thanks, you are working much too hard for this dumb stuff. I'm getting just a little fed up with this Security stuff. And nothing fixed my OE problem.
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Gloria--

    I have another fix for this problem, based on inbox corruption as Jefferson said, and it goes like this (and then if it works, follow the suggestion for compaction and empty out that fat folder <img src=/S/smile.gif border=0 alt=smile width=15 height=15>):

    You will need to enable Show All Hidden Files and Folders on your XP machine. If anyone had your problem on a 98 machine, they wouldn't have to. Select Start, Control Panel, Folder Options, View, Advanced Settings and place a check before Show Hidden Files and Folders.

    Next create a new folder of on your Desktop by right clicking on any blank space on the Desktop and selecting New, Folder and give a name e.g OldInbox. Then enter Windows Explorer. Using Tools, Find, Files and Folders search your C drive with "inbo*.db*" without quotes as the search criteria and see if you can find more than one folder. Note the date / time stamp on the files and the newest folder is the folder creating the problem. Place the cursor on the folder and select Edit, Move to Folder and place the inbox folder in the folder on the Desktop. Exit from Windows Explorer and a new inbox folder will be automatically generated when you reopen Outlook Express.

    Restart Outlook Express and check whether the option to "Compact messages in background" in Tools, Options, Maintenance has been selected. It should be deselected as the use of this option invariably leads to folder corruption and causes slow performance.

    Do not store large numbers of messages in your Inbox, your Sent Items or sub-folders of either. Move your messages ( using Message Rules if you like ) to a new folder structure created by placing cursor on Local Folder in Folder List and selecting File, Folder, New.

    You may be able to recover the messages from the old inbox using an Extract Tool. You point this Tool at the dbx file in the Desktop folder. Further information and the Tool are available through the link below:

    DBXPress for OE6 Updated 1/6/04

    In the future to compact, place the cursor on Outlook Express in the Folder List and run File, Folder, Compact All while Offline.

    SMBP

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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Gloria--

    If you read the thread you started on IE, I think you'll see an explanation as to most if not all scenarios when you get the message that you need a version installed that you already have. Microsoft has and will always have considerable comunications problems with their error messages--because they don't say what is meant. They won't let you install the update because you already have a newer version of a component from a previous update--in the example I gave on the IE thread a newer build of mshtml.dll was included in an IE rollup update than a fix for IE crashes.

    This can be solved by some coordination of what they offer and the wording of their update bulletins and error messages. They are aware of it because they have several people monitoring their update groups from their update teams, so hopefully next time around things will be better. When you get that message check the descriptions and versions of both KBs or update bulletins, and you'll probably see that what I said is the case.

    See Post 332199.

    In Post 331733 you are provided with two chronological lists of hotfixes/updates to aid you in adding any you need--the last to links in that thread are complete update lists. This is not dumb stuff if you get OE working--I learn plenty from it and the other posts in these threads.

    You PM'd me about where to get the tool (this is the latest updated last week, and it includes DBXtract and you get it from here--the link was in the thread above with instructions to repair:

    DBXpress for OE6 Updated 1/6/04

    hth,

    SMBP

  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I thought that it meant XP SP2, but since I don't have SP2, I'm probably way off base.
    I followed the string and it broke at Identities, Application Data went to Microsoft - no Outlook Express at the end.

    It's buried all right, so deep that it can't be found, at least not on this computer. Good try but no cigar.
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Try a search of your C drive for Deleted Items.dbx and see if that turns it up.

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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I think when you see a update marked as SP2, it was released after the release of SP1, and will be include in the next SP. This makes since, when one thinks about it. If it was listed as SP1, then why was it NOT included in the SP release? It could NOT be, for it was not released at that time.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    If you can use a search word or find that delete folder manually and cleaning deleted messages fixes you then great. I couldn't find it manually or searching with a number of terms showing all hidden whatever. At first I thought your full delete folder was the main problem and it may have been a catalyst, but I think your main problem is somehow your inbox is corrupted and that's causing this behavior as Jefferson said so.....

    1) Fix your inbox and you may not have to search. You may be able to then go to your delete files folder as before. A fix is in Post 332193 How to Fix Corrupt OE Inbox
    2) If you want to test the theory that if you find the delete folder and empty it first and can't find it searching then use DBXPress for OE6 Updated 1/6/04 to find it.

    Compacting OE

    All of the OE MVPs and knowledgable OE enthusiasts who regular answer questions in OE newsgroups recommend not to use "Compact message in the background". You want to keep compacting from happening in the background because if you write to a .dbx (OE) folder while it's being compacted, you increase the chances for it to get corrupted greatly. If you compact offline, this is a lot less likely to happen. A good way besides offline to compact is to use File>Folder>Compact All rather than to use the compacting options in Tools>Options>Maintenance. If you enable compacting in the background, then you have a good chance of running into more problems with OE because you are continually changing those .dbx folders while they are being compacted and I suspect this is the frequent cause of a lot of OE problems and could have been the cause of yours rather than that fat delete folder.

    SMBP

  12. #12
    Silver Lounger Duchess843's Avatar
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I'll say they're bloated. Inbox.dbx is 2,600 kb; Sent Items is 38,274 kb; Deleted Items is 66,394 kb.

    I opened dbx in Word but can't read what's inside.

    Should I empty them, delete them or what?
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    So Gloria, if I'm clairvoyant enough about what you haven't said, you found them, either by searching or using the tool I gave you to find them, but can't open them. Before you do anything else, because OE isn't yet working, try to fix the inbox with the steps I gave you. That way you may be able to see what you're deleting normally and take care of business. Try to fix it first, then try searching in these places, then try backing up if you have to delete without seeing them.

    If my fix method in Post 332193 doesn't work, again try it first then:

    Try Searching this way:

    Search by going to Tools| Options| Maintenance| Store folder to see the location of your current store root. To find files not in the store, click Start| Find| Files or Folders and search for files of type *.dbx. or check out Tom's help to find folders:

    How and Where OE Stores Your Folders on Your Hard Drive

    Try Moving To Other Folders To Get In and See Them:

    It may well be that every folder is corrupt, i.e. the Inbox, Sent, and Deleted folders.

    Can't delete in OE

    If I understand this, you have access to deleting these boxes, but not their contents for some reason. If so, then empty the delete items box and see if you can open up OE normally and get access to the inbox and sent. If you need to delete more, sent would be next. You don't care about what's in your deleted items box, unless something is there by mistake. As to sent and inbox, you can try to do what Tom Koch says here, and you can back up everything using the free backup tools:

    Backing Up OE:

    OE Backup Tool
    Partial Backup
    Complete Clone Backup
    Post 301440: Backup OE Links Lounge October 10, 2003

    Tom Koch's Advice on Maintenance of Folders in OE:

    How to Maintain Your OE Store Folder

    Ed SMBP: One approach I ran into with similar OE problems was to System Restore to a point before this took place and you might get back an uncorrupted inbox that's workable quickly--no muss, no fuss.

    SMBP

  14. #14
    Super Moderator jscher2000's Avatar
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    Unless you want continued access to the old Deleted Items, I suggest you simply rename that file to something like Deleted Items 2003.dbx and start with a fresh Deleted Items folder. Does that solve the problem?

  15. #15
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    Re: Inbox closes before I can change to another. (OE 6.00.2800.1123)

    I've printed you instructions which I will file and keep until I get the extract program. You're busier than a one-armed paper hanger (smile).
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