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  1. #1
    3 Star Lounger
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    disappearing attachments (Office XP SP2)

    I have managed to lose the ability to send attachments from Outlook. I began receiving those dreaded "I didn't get your attachment" replies last week and tried to believe it was the fault of the receiver's email software. Now I can no longer blame the receivers. I have attempted sending emails with photos, Word documents, Publisher documents, Excel files....all of them show in my Outlobx as being sent but NO ATTACHMENTS are received.

    I used the Outlook Express on my computer...no problem with attachments. I sent different documents using File > Send as Email within each type of software. No problem. I have to face the fact that I have turned something on or off in Outlook that restricts my sending attachments.

    Any suggestions? <img src=/S/bwaaah.gif border=0 alt=bwaaah width=123 height=15>
    Barbara<div align='center'></div>

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: disappearing attachments (Office XP SP2)

    First thing to be sure of: don't use "Rich Text Format." Try Plain Text or HTML. Sometimes the address book records will contain instructions to "always send" in RTF, which overrides the format in which you compose the message. Check that, too.

    Hope this fixes it but, if not, let us know and we'll try again.

  3. #3
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    Re: disappearing attachments (Office XP SP2)

    I do use HTML and also use Word as my email editor. The big mystery for me is why this began happening. I have sucessfully sent attachments until this past week. I can't remember installing anything or making any changes to effect my email. I tried to uninstall and reinstall Outlook and my installation disk gives me a window stating that the "patch" has not been found. I can't get it to open up.

    I tried to run Repair and received the same message from my Office XP disk. Guess I'll have to request another Office installation disk .
    Barbara<div align='center'></div>

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: disappearing attachments (Office XP SP2)

    The message you sent me came through intact: HTML body, JPG attachment. I use Outlook 2002.

    What mail software to your recipients use? Maybe an incompatibility has crept in? Hmmm...

    Also, not using Word as your editor might help. It's worth a test with your more frequent correspondents.

  5. #5
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    Re: disappearing attachments (Office XP SP2)

    Well, that is a shock! I've been sending photos to my husband who has a Notebook using Windows XP and Outlook Express. He cannot receive ANY attachment from me in the last several weeks. Prior to that, I had no trouble sending him attachments. Another friend also uses Outlook Express and recently cannot receive attachments. I'll try sending them attachments without Word as my email editor.

    Thanks a lot for being my guinea pig AND for helping me regain some confidence in my computer skills.
    Barbara<div align='center'></div>

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: disappearing attachments (Office XP SP2)

    For the Outlook Express users, have them check their attachment security settings, particularly if they aren't receiving attachments from anyone. I forget where it is, but search on the Outlook Express board, and all will be revealed.

  7. #7
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    Re: disappearing attachments (Office XP SP2)

    Try clearing the check mark about attachments.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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