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  1. #1
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    Word stalls when opening document (10/2)

    Hello,
    I have a user with the following problem:
    Many times, when she open up a Word document, the document will open and be displayed on the screen. Word will then pause for about 45 seconds before allowing one to continue. This happens on even small documents.
    She was using Office 2000 with all current patches. I upgraded her PC to Office XP (with service pack 2 and patches) but the problem persists.
    She is running Windows 2000.
    Any ideas on what would cause and/or fix this?
    Thanks a bunch,
    Nemo <img src=/S/sailing.gif border=0 alt=sailing width=25 height=25>

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Word stalls when opening document (10/2)

    Does this affect documents stored on the C drive or only on a network drive?

    Does it matter where the template is (i.e., in the user's templates folder vs. a template folder on the network)?

    Do any other users have these same symptoms?

    Does she have any add-ins installed that differ from your baseline (such as Acrobat)?
    [Note to self: Since it happened with Word 2000, I don't think it would be SmartTags.]

    Can you block the user's outbound Internet access at the firewall and see if the delay goes away?

  3. #3
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    Re: Word stalls when opening document (10/2)

    Good questions.
    Documents are on C drive.
    No other users, that I am aware of, have these same symptoms.
    No add-ins.
    I don't have access to the firewall, but I can pull out the network cable and see if that makes a difference.
    Thanks.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Word stalls when opening document (10/2)

    Removing remote communication as possibility would be helpful. If Word is accessing a remote template, or creating a remote temp file, particularly if the remote resource is unavailable, it might be taking a while to time out.

  5. #5
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    Re: Word stalls when opening document (10/2)

    Can you clarify what is meant by "open up a word document"
    <UL><LI>Is word already running when she does this?
    <LI>Are there other documents already open?
    <LI>Does she use words File > Open menu or double click the file in Explorer or something else?[/list]It would do no harm to try the steps in <!profile=Phil Rabichow>Phil Rabichow<!/profile>'s star <post#=197827>post 197827</post#> "Systematic Approach to Behavioral Problems in Word "

    StuartR

  6. #6
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    Re: Word stalls when opening document (10/2)

    Hi StuartR and Jscher2000,
    First off, thanks for the help. I followed the steps in the Phil's recommended post and that seemed to do the trick. Also sorry to take so long in responding, the user was on vacation so I wasn't sure if it worked or not, but that does not excuse bad manners.
    Thanks for the assist and I hope that you have a great day.
    Nemo

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