Results 1 to 4 of 4
  1. #1
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Denver, CO
    Posts
    191
    Thanks
    0
    Thanked 0 Times in 0 Posts

    auto reply (Outlook 2002)

    We are running Exchange 2000 with Outlook 2000 or 2002 clients. I am trying to set up an autoresponder for all incoming mail to a particular email address. Here's the issue: We have setup an email account called 'Help'. Full email address is help@domain.com. Actually, all messages to this mailbox will be coming from the outside. 'Help' forwards all messages to the email account of User A. This was set through Exchange, and not as a rule.

    However, we have set up a rule in User A's Outlook client to respond using a template to all incoming messages from Help@domain.com. This seems to work fine if User A has her computer on and Outlook running. The auto replies do not get processed if her Outlook is not running. Even when she starts Outlook, if messages have come in while Outlook was down, the auto reply does not occur. Does anybody know of a way to have Exchange autoreply directly, or some other solution?

  2. #2
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: auto reply (Outlook 2002)

    Can you set the template up as an Out-of-Office reply and leave O-o-O on? An active O-o-O gets copied to the Server and operates independently of user Outlook-active status. (I guess by the nature of the service you would not want to use the Out-of-Office for this user in the usual manner.)

    If that doesn't work, there are Exchange gurus here who should have a better idea.
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
    2 Star Lounger
    Join Date
    Feb 2010
    Location
    Denver, CO
    Posts
    191
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: auto reply (Outlook 2002)

    Good suggestion! This works great, except that the OoO assistant sends a message with the subject Out of Office Autoreply. Within the OoO setup, you can set a rule to send a template in response to an incoming message, but this, then, produces 2 message--the OoO autoreply and the one produced by the template. Can the OoO Autoreply template be altered, or can the rule be set NOT to send an OoO message, but to only process the associated rules? I could not find a way to do either.

  4. #4
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: auto reply (Outlook 2002)

    Randall, I don't see the O-o-O reply in the Forms Library, so I'm officially out of my depth. However I did find Have MS Exchange Server Send Custom Reply Messages with Outlook 2002 when I looked in Slipstick Autoreply page in the Exchange Server section. Hope these are of use.
    -John ... I float in liquid gardens
    UTC -7ąDS

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •