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  1. #1
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    Contacts Folder Slow (Outlook 2002 SP2)

    I am supporting a user that has about 2500 contacts - which seems like a lot but is not even close to the largest contacts folder in my company. When he first clicks on his contacts folder, it takes a very long time (up-to a minute) for the contacts to appear. I have opened his mailbox and get the same results, if not a little faster. We are using exchange 2000, windows xp, and we are not using .ost or .pst files. I checked and we already have instant messaging disabled in Outlook.

    Does anyone know what might be causing this?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Contacts Folder Slow (Outlook 2002 SP2)

    I don't use Exchange Server, so I don't know if the concept of a View applies to this contact folder. But... does it help to change the view? If so, perhaps there is something unusual about the slow view.

  3. #3
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    Re: Contacts Folder Slow (Outlook 2002 SP2)

    As the "cst" file (I guess that is what you are using), gets larger and larger it is going to take longer and longer to open different views of it. My suggestion, I would archive any and all that is NOT needed at this time.

    A clobbered file could also affect the speed., run "ScanPST.exe"

    Compact the file

    To much junk in the deleted folders, I empty my deleted folder every time I close Outlook.

    Since going to Outlook 2003, things do seem to run a little faster.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
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    Re: Contacts Folder Slow (Outlook 2002 SP2)

    Bingo!!! I switched the view to phone list and it loads immediately! Thanks! <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>

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