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  1. #1
    New Lounger
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    'Failed to load product info file' (XP/SP1 (build 2600))

    Recently, when I "right click" on the start button or any item on my desktop i receive an error message box which reads "Failed to load product info file". The system then freezed momentarily, refreshes itself, and returns me to where I was before "right clicking." This also happens when I try to delete an item from the desktop and from several other files. Any idea what's wrong and suggestions on how to fix the problem? Thanks

  2. #2
    Star Lounger
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    Re: 'Failed to load product info file' (XP/SP1 (build 2600))

    Did you install/uninstall "J. River Media Center" ?

  3. #3
    New Lounger
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    Re: 'Failed to load product info file' (XP/SP1 (build 2600))

    Yes, I uninstalled J. River Media Center. Is that the cause?

  4. #4
    Star Lounger
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    Re: 'Failed to load product info file' (XP/SP1 (build 2600))

    Apparently. Take a look at these two threads.

    If you have a Restore Point set before installing Media Center you should revert to it.

  5. #5
    New Lounger
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    Re: 'Failed to load product info file' (XP/SP1 (build 2600))

    Thank you. I'll try reinstalling.

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