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  1. #1
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    contacts (2002 sp2)

    when i click "to" in the address of a new email i get a message that says "the address list could not be displayed, the contacts folder associated with this address list could not be opened ..... my contacts list is full of contacts. anyone seen this before? this is a new install of outlook using a backed up .pst file.

    tia

    ken.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: contacts (2002 sp2)

    There are up to three steps for connecting the Address Book dialog to the Contacts folder.

    First, the Outlook Address Book service needs to be running:

    Tools>E-mail Accounts>Add a new directory or address book>Additional Address Books>Outlook Address Book

    (If it has already been set up and your get an error message to that effect, just cancel out.)

    Second, you restart Outlook and right click the Contacts folder in the Folder List:

    Properties>Outlook Address Book>tick the box for Show this folder as an e-mail address book (and name it if you wish)

    Third, you can set that Contacts folder as the default list in the dialog:

    Tools>Address Book>Tools>Options...

    This tab is mostly self-explanatory.

    If all of that is okay, I'm stumped.

  3. #3
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    Re: contacts (2002 sp2)

    All is ok, please don't be stumped. I'm frustrated.

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    Re: contacts (2002 sp2)

    Huh? <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> Did Jefferson's Star Post solve your problem, or not?

    (I suspect you replied to the wrong post.)
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    Re: contacts (2002 sp2)

    I've just discovered a fix, however it's going to take some time to fix all contacts. Opening the properties window of a contact,
    In the Email field there is an email address (johndoe@abc.com). In the "display as" field the entry is
    " (John Doe (johndoe@abc.com)". If I replace the address part of the "Display as" field by copying and pasting the email field address "johndoe@bmcoi.com" all is well. Any light bulbs turn on?

  6. #6
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    Re: contacts (2002 sp2)

    Do I correctly understand that you want the display name to be the exact e-mail address? Many people like to have the Contact name as the email address "Display As" name which will appear in the "To" dialog, so that they can find people by alpha Last or First name.

    I don't know of a bulk way to change Outlook behavior through Option settings. However you can run VBA code to bulk change the Display Name, examples are found in the thread starting at <post#=283844>post 283844</post#>. If I understand what you want correctly, you can change the code in that thread as follows.

    in my code change:
    .Email1DisplayName = .FileAs & " - " & returndomain(.Email1Address)

    and Jefferson's code change:
    .Email1DisplayName = Trim(Left(.Email1DisplayName, _
    InStr(1, .Email1DisplayName, "<") - 1))

    both to

    .Email1DisplayName = Email1Address

    and likewise for the other two email addresses:

    .Email2DisplayName = Email2Address
    .Email3DisplayName = Email3Address

    Post back if this isn't what you are after.
    -John ... I float in liquid gardens
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  7. #7
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    Re: contacts (2002 sp2)

    Will this code copy just the email address from the "display as" field to the "email address" field, and put it in the proper place?

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    Re: contacts (2002 sp2)

    <P ID="edit" class=small>(Edited by JohnBF on 04-Apr-05 06:12. )</P>If modified as I explained, it will do the other way around, copy the value from the "email address" field to the "display as" field. To test it, you could make a sample test folder, copy a sample of contacts to it, and run the code on the test folder. If you use Jefferson's code, the Test Folder must be selected before you run the code. Here's tested code:

    Sub SetContactEMailAddrDisplay()
    Dim fldrContFldr As MAPIFolder
    Dim itmContact As ContactItem

    Set fldrContFldr = Application.GetNamespace("MAPI").PickFolder
    If Not fldrContFldr Is Nothing Then
    If fldrContFldr.DefaultItemType = olContactItem Then
    For Each itmContact In fldrContFldr.Items
    With itmContact
    .Email1DisplayName = .Email1Address
    .Email2DisplayName = .Email2Address
    .Email3DisplayName = .Email3Address
    .Save
    End With
    Next itmContact
    End If
    End If
    Set itmContact = Nothing
    Set fldrContFldr = Nothing
    End Sub
    -John ... I float in liquid gardens
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  9. #9
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    Re: contacts (2002 sp2)

    Thank you. I applied all three steps and I can now see my addresses in the Word address book; however, I am showing TWO choices named "Contacts". One gives me my addresses, the other gives me the original error message. I tried deleting the second "Contacts" but haven't been successful.
    Barbara<div align='center'></div>

  10. #10
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    Re: contacts (2002 sp2)

    Are you saying that if you open the Address Book in its own window, you can't get rid of the invalid Contacts Address book using Tools | Options, select the list, and select Remove? I want to be sure you have tried that before my next more drastic advice.

    I have had a similar problem when I created a test Contacts list and later deleted it. I can't recall if the menus are the same in XP, but in Outlook 2003, if you have bogus Contacts address book that can't be removed from the Address Book Tools | Options window, go into Tools | E-mail Accounts | check View or Change existing Directories or Address Books, | Next | (this is the scary part) Remove your Outlook Address Book, Finish, and then cycle back through Tools | E-mail Accounts | check Add a new Directories or Address Book | Additional Address Books | Next | Outlook Address Book | Next , close and restart Outlook; it should no longer contain any bogus Contacts.
    -John ... I float in liquid gardens
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  11. #11
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    Re: Contacts 2003 SP1

    You have described my situation perfectly. I also created a Contacts list to practice working a tutorial in my textbook. That's what started my problem.
    I went through the steps you first described and found when I open the Address Book Options I have a choice in the top drop down list of "Outlook Address Book", "Contacts", and "Contacts". That question is "Show this address list first:" In the second drop down list, "Keep personal addresses in: " ,I have two choices both named Contacts; but in the area "When sending mail, check names using these address lists in the following order: " there is only one Contacts.

    I'm willing to try your second (drastic) suggestion; however, if I delete my Outlook Address Book, how will I locate it when it is time to create a new address book?

    This is confusing to try to explain. I hope I have conveyed my problem. And, thank you for responding.
    Barbara<div align='center'></div>

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    Re: Contacts 2003 SP1

    <P ID="edit" class=small>(Edited by JohnBF on 11-May-05 09:22. )</P>If you follow the steps in my second paragraph, and your Contact Properties are set to allow the Contacts Folder as an Outlook Address Book, Outlook will automatically find it when you follow the second step of Adding (restoring) the Outlook Address Book. (Also, I confirmed that the menu is the same in XP as in 2003.)

    Edit. After you restore Contacts as an Outlook Address Book, you will need to reset the display to 'Last, First' name order if that is your preference, as the default 'First - Last' display will be set. That change is made through the dialogs mentioned above.
    -John ... I float in liquid gardens
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  13. #13
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    Re: contacts (2002 sp2)

    Hi John:
    Thank you so much for this. I just had the identical problem & your solution (&, of course, Jefferson's star post above) solved it. <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>

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    Re: contacts (2002 sp2)

    Thanks you were spot on! My menu was a bit different but I knew to look under "services" and bing, it work. Now to get it to sync to my Palm... One thing at time...Thanks!

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    Re: contacts (2002 sp2)

    You are clearly on the right track. Your nos 1 and 2 were ok. Item 3 gave me the same message.

    I typed "systm resources" into "help" and found 15 items in the kb that refer to this problem in various parts of outlook2000 and outlook 2003. Mostly they suggest using less items as their fix. I have only 20 items in my list; in outlook 2000 I had 200 and it worked fine; ms has really regressed here. And they don't even mention OLxp in their list of applictions affected!

    Thanks for your help in identifying the problem. I now wonder what other people are doing since some have hundreds of names in their lists - possibly not in OLxp, I suppose.

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