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  1. #1
    Star Lounger
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    Message Freeze upon reply (OutlookXP/sp2)

    OS Win2k/sp4
    When a new message comes in, I open, read and click on reply. The message freezes up. I can close the message, re-open and click reply with no problems. Reboot is no help. Any help would be appreciated. Thanks!

  2. #2
    Platinum Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Try running the Inbox Repair Tool (scanpst.exe) in something like: C:Program FilesCommon FilesSystemMSMAPI1033.
    Gre

  3. #3
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    no luck. Thanks for the suggestion.

  4. #4
    Platinum Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    I should have also mentioned that you could try running Detect and Repair under Help in the Main Menu.

    Does this problem happen with every incoming mail? Do you have a fully cleared out Inbox? If not try archiving all messages into a separate folder - set up just for testing - and see whether the problem continues.
    Gre

  5. #5
    Star Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Ran detect and repair. Inbox was is emptied upon replying to messages. There is never more than 3 -5 messages at one time.

  6. #6
    Uranium Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Are the freezing messages HTML format? Or do they contain attachments? Are you on Exchange server? Do you have any 3rd party add-ins loaded?
    -John ... I float in liquid gardens
    UTC -7DS

  7. #7
    Star Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Rich text, Exchange Server, No addins or third party. No attachments. Had blank emails with blank subjects to no avail.

  8. #8
    Uranium Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    <P ID="edit" class=small>(Edited by JohnBF on 28-Jan-04 17:46. )</P>I don't have any brilliant ideas. Perhaps another Lounger does. At this point if it were me I'd be looking at the following, but this is just me:

    1. ensure that there isn't a ton of recoverable deleted items per my post <!post=here,324767>here<!/post>, which probably won't help, but might if you are running out of server-side file space allocation. Except instead of recovering any such items, permanently delete what you don't want (in my case usually everything).

    2. close Outlook and all Outlook windows and then, using the path appropriate for your version and OS, run this in the Start | Run box:
    c:Program FilesMicrosoft OfficeOffice 10OUTLOOK.EXE /cleanviews /resetfolders /cleanfinders

    3. I always hate to tell people to reinstall, and so wait to see if another Lounger has some good ideas. After making a backup of your PST, uninstall Outlook, run RegSeeker or something similar to clean out related registry entries, then reinstall.
    -John ... I float in liquid gardens
    UTC -7DS

  9. #9
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    How big is your "PST" file?

    You may not have much in your "Inbox" but ALL of the other folders, contacts and etc are in this single file.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  10. #10
    Star Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    It's working fine for now. Not sure what happened. It's MS, who knows what happened. Thanks for all your help and suggestions.

  11. #11
    Star Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Spoke way too soon. I'll try un/re-installing. So sense in wasting time.

  12. #12
    Star Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    Spoke way too soon. I'll try un/re-installing. So sense in wasting time. No pst. Exchange account. sign off for now.

  13. #13
    Uranium Lounger
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    Re: Message Freeze upon reply (OutlookXP/sp2)

    If it is an exchange account ONLY, no PST, I'd first talk to your Server Admin to see if there is anything they can do. I only know the client side, not the server side, so I don't know what they may be able to do. And sometimes this kind of weirdness can be caused by a single corrupt message record. It's happened to me twice in about 5 years.

    (Also, rather than creating a new post, you can use the Lounge 'Edit Post' function to add more text to your post.)
    -John ... I float in liquid gardens
    UTC -7DS

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