Results 1 to 9 of 9
  1. #1
    New Lounger
    Join Date
    Jan 2004
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Read Receipt nightmare (Outlook XP)

    I am going to try to give enough detail without going overboard, so bear with me here! <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>
    Outlook XP, windows 2k Professional. Outlook has 3 mail accounts defined. 2 email accounts are isp pop accounts, one is work, accessed via pop but is an exchange server. (read receipts not delivery receipts are my problem)
    I have 3 accounts in my Outlook. I have "never send a response" checked and always have.
    I have many many folders with tons of messages I need to keep. (2 pst files, 1st = 1.9 gig, 2nd = 1.3 gig) (Thanks to woody for this ability from an old Woodys Watch)
    I recently selected some old folders and "marked all as read". (rules wizard puts messages in here, and this way I will see bolding if a new message goes there.)
    I am now generating thousands of read receipts to myself and a coworker who always asked for a read receipt.
    I thought I'd wait for them all to send and be done with it, but they keep re-sending. example: one read receipt has ben sent 20+ times.
    I deleted all three accounts, exited Outlook, reopened Outlook and then re-added the accounts in hopes that would break the receipt chain.
    No luck. If anyone has any ideas, I would love to hear them. My coworkers are ready to hang me!
    Thanks, Chris

  2. #2
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    Two thoughts:<UL><LI>Close the PST with the old folders in it and let them "cool off" for a while. If this means both PSTs, you can always transfer your messages back after the colling off period. Your co-workers will forgive you for not being totally on the ball - as you will be sparing them all those read receipts.<LI>Try running the Inbox Repair Tool (scanpst.exe) in something like: C:Program FilesCommon FilesSystemMSMAPI1033.[/list]HTH
    Gre

  3. #3
    New Lounger
    Join Date
    Jan 2004
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    I used scanpst on both pst files. One noted an error, the other did not. I selected "repair", but cannot see the log to see what it repaired. ntuser.dat.log says it is in use and cannot be opened or copied. Aftre re-opening outlook, it went right back to "sending 1 of 276 messages". It appears it sends in clumps of 200+ messages. Sometimes 260 some, sometimes 270 some messages.
    The pst files have current messages I use with multiple clients, so closing them completely isn't an option for me. Any idea where the "trigger" is that tells Outlook to send this message? Is it possible to kill the need to reply to these messages?
    I appreciate your input here. Think I'll be bald soon from pulling out my hair over this.

  4. #4
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    Set yourself up a new PST file. Drag and drop in the "current" messages you need to action. Close the old PST.

    You could also try "Detect and Repair" under Help on the Main Menu. If neither works, you may have to try copying more messages over into the new PST. (It seems you may have some form of corruption. I tend to think that compacting may well not help at this stage, and presumably you will have done that as a normal maintenance step anyway.)

    HTH
    Gre

  5. #5
    New Lounger
    Join Date
    Jan 2004
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    I tried the "detect and repair" (not before you mentioned it - oops). It opens a windows installation wizard, and once that is done nothing. Wizard appears to be Office XP installation. Should it be doing something after the installation wizard? Not sure why the install wizard thing, since I have selected "run all from my computer" for all XP functions. It is not asking for the install disk, so it seems to be finding whatever it is looking for, but never goes into a "detect and repair" mode that I can tell.
    Any ideas on this?

    Also, if I have to close the pst files due to nothing else working, how do I do that? I am hoping you dont say "delete"!!! I saw how to create a new one, but nothing about closing the old ones. Is it possible to still have them in my Outlook panel like they are now, but that they cannot "send" any more? I can then copy messages needed from the old to the new, and still have the old for research.

    Thanks Unka!!

  6. #6
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    To close a PST file, make sure you have the "Tree View" enabled in the left-hand side of your Outlook window, right-click at the top of the branch for that PST and choose Close. Once they show inside Outlook, they are open.

    Copying messages between PSTs can be a recipe for difficult times ahead. If you highlight a group of messages inside a folder, left-click, drag and then drop them on a new folder in the new PST. You will not lose any data. Leave the old PST shut (and disconnected from Outlook) for several hours - if not overnight.

    If the onslaught of read recipts starts up again, then it may be a matter of isolating the problem folders. If you don't remember which ones they are, then move your messages etc from old PST to new in groups - not folders - close down the old PST and see whether it starts up again when you reopen it.

    HTH
    Gre

  7. #7
    New Lounger
    Join Date
    Jan 2004
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    That did it! I don't understand why closing the pst and leaving it closed overnight worked, but that may be one of the great MicroSoft mysteries that mere mortals will never comprehend. Thank you very much for your time and insight. My co-workers thank you even more than me!

  8. #8
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Read Receipt nightmare (Outlook XP)

    This is interesting. Occasionally I get a bunch of "Deleted without being read" receipts from one particular person (not you <img src=/S/smile.gif border=0 alt=smile width=15 height=15> ). After the second time, I thought maybe he was trying to tell me something. Perhaps this is how he was causing it?

  9. #9
    New Lounger
    Join Date
    Jan 2004
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Read Receipt nightmare (Outlook XP)

    I have inadvertanly done that to others by reading in preview, taking whatever action was necessary and then deleting without ever "opening". Although I save all of my work emails, my family has asked before why I deleted without reading.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •