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  1. #1
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    Computer Problem Solving Program

    Maybe someone can give me some Ideas on what program or piece of software,, or whatever I might use..
    Here's my deal..I help people all the time on different forums solve computer related problems,,including myself,as I'm sure you also do.
    In the past I have saved the solutions to these problems to my favorites,,under their topic{Problem},to a folder called,, Computer Mechanics. The problem with that is after a while there is to much stuff to try and look through under favorites to try and solve a problem,,because you don't have enough control,,nor a search function for My Favorites that would help find these things, and it just becomes a cluttered mess..
    What I would like to do is take a separate Hard Drive {External} And have some type of program on that Hard Drive that I could download all these Problems and there solutions too,,such as {Stop error XXX XXX} and it's fix or solution, weather it be a Webb page or a forum post,, to a place or Program on that Hard Drive that would have a search function to where I could look these things up without always going back to the Net for the answers. You know ,,where I could type in Stop error XXXX and it would bring up these solutions that I have downloaded for that error under that topic or heading.
    Any Ideas??

  2. #2
    Uranium Lounger
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    Re: Computer Problem Solving Program

    Isn't that called a KnowledgeBase?

    Use Google to search for Help Desk Software and you will probably turn up a few. They are probably going to be expensive though.
    Legare Coleman

  3. #3
    Plutonium Lounger
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    Re: Computer Problem Solving Program

    I think your best bet for identifying products that do this job is to carry out a google search for Knowledge-management-software

    StuartR

  4. #4
    Uranium Lounger
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    Re: Computer Problem Solving Program

    I've been looking at Info Select for managing my personal data and information and it might be a way to accomplish what it is you're trying to do here. It is a bit pricey at $150. You can read more about it here.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    Silver Lounger
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    Re: Computer Problem Solving Program

    I don't use any fancy software. What I have done is create a folder called "tips" under "My Documents". For info from the lounge, I usually save the info in a txt file. Of course, a posting may have some attachment or refer to some web page with useful info. What I do is try to make sure that the name I give the txt file is the same as what I end up calling the attachment. So, if you create a file, say, "pivot table tutorial.txt" and there's an Excel file with examples, I call the Excel file "pivot table tutorial.xls" regardless what the Excel file is named; I change the name when I download it so there's no need to go back and rename later on. I also put something in the txt file that refers to the xls (altho not absolutely necessary if you've named things as I suggested).

    I then use Windows's search/find function to find things later on. Of course, the key is in the file name and having the right set of words in the file name. I may also use the search/find later on when saving another tip to see if I already have the same or similar info. If so, I append to the txt file rather than creating a new one (with some delimiter/indicator to show the new item was really a new tip). By appending, I cut down the number of files I have to look at when searching for info.

    I have also created a saved search that already starts at "C:My Documentstips" so that I don't have to browse down to that everytime I go thru the above. By starting at "...tips", you cut down on matches when searching for things that might be in folders not under tips that just might have the same words.

    I may also create subfolders under "tips" for subjects, like Excel or Word, that I save a lot of tips.

    So far this has worked pretty well for me. And its all free.

    Fred

  6. #6
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    Re: Computer Problem Solving Program

    To retrieve the solutions to problems you post by category why not simply name a folder or folders and put them where you have enough room for them. You wouldn't even have to search for them if you used View>Arrange icons by name and click Post 274254 Show in Groups. Favorites is a comparitively much slower way to have to retrieve anything--even when you make them into a linkable home page. This will work just fine to do what you requested; it takes 5 seconds and it is <img src=/S/free.gif border=0 alt=free width=30 height=15>. I can pull the posts I save just like I would see the index of a book.

    SMBP

  7. #7
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    Re: Computer Problem Solving Program

    Great little program Doc, works real good. <img src=/S/joy.gif border=0 alt=joy width=23 height=23> <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18>

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