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  1. #1
    3 Star Lounger
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    Unable to backup Personal Folder

    I installed the Outlook 2000 Personal Folder Backup addin and it displays an error message:

    "Cannot copy Outlook. The process cannot access the file because another process has locked a portion of the file."

    Does anyone know how I can find out which process has locked what?

    Thank you in anticipation!

  2. #2
    Platinum Lounger
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    Re: Unable to backup Personal Folder

    is outlook closed? if yes, what about other programs that access outlook data - including winfax and sync programs for palm pilots?

    also, it can take a few seconds to a minute or so for outlook to close completely and release the pst.

    it's been awhile since i used that backup (i have a batch that copies my pst when i boot) but i think it makes the backup after outlook closes, doesn't it?

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Unable to backup Personal Folder

    FWIW - I know that if you keep an email open and close Outlook 2K, it keeps running until all messages are closed.
    (Not running Exchange [img]/w3timages/icons/tonguea.gif[/img] or NetFolders or the like.)

  4. #4
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    Re: Unable to backup Personal Folder

    <P ID="edit"><FONT SIZE=-1>Edited by DaveA on 01/01/10 17:32.</FONT></P>On my wife's machine once Outlook 2000 has been started since a boot, it is running in the back ground. Go to the Task Manager (Ctrl Alt Delete) and make sure Outlook is not running.

    Anyone know what setting keeps Outlook running in the back ground?
    This will NOT happen on the laptop or my desktop. We can NOT figure out what was done when she installed office. It was this way on her old machine and now on the new one.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Unable to backup Personal Folder

    Are you using winfax? what about software that accesses outlook - like for syncing palms?
    did you exit using exit and log off (to properly exit mapi32) (this only is with corp mode - see help > about if you don't know which mode)
    Leave notes or any outlook form open on the desktop?
    There are a few other things that can cause it - but mostly it's because anouther application is accesing the outlook data.

  6. #6
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    Re: Unable to backup Personal Folder

    She is running WinFax 10.0

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
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    Re: Unable to backup Personal Folder

    Thanks for the prompt response!

    The backup add-in starts automatically, immediately after Outlook 2000 is closed and the error occurs at that point.

    WinFax and Palm Sync are not running, nor is Exchange.

    Clearly some program has locked the Personal Folder, because an attempt to copy the pst file using Windows Explorer also results in the same error.

    I was hoping to be able to somehow track down which program has locked it and then work out how to fix it.

    Thank you again.

  8. #8
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    Re: Unable to backup Personal Folder

    with the outlook integration enabled, no doubt

    In earlier versions of WF, just having it installed caused shutdown problems for outlook - WF didn't need to be running. AFAIK, that is not the case with WF10.

  9. #9
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    Re: Unable to backup Personal Folder

    <hr>WinFax and Palm Sync are not running, nor is Exchange.<hr>

    Does that mean they are installed? If so, what versions?

  10. #10
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    Re: Unable to backup Personal Folder

    Please excuse my sloppy language

    WinFax, Palm Sync and Exchange are *not installed* (hence not running).

    Thanks again for your prompt response!

  11. #11
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    Re: Unable to backup Personal Folder

    i thought that's what you meant, but wanted to double check.

    Are you using corp or internet mail only mode? I thought both modes took a few minutes to let go of the pst - up to 30 in some of my tests, but the backup tool should know how to handle it.

    You can make a backup everytime you load outlook - cretae a batch file that copies the pst to a new location then start outlook from the batch when it's finished copying.

    it would look like this:

    copy C:<your file path>outlook.pst C:Backups*.*
    "c:Program FilesMicrosoft OfficeOfficeoutlook.exe"

  12. #12
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    Re: Unable to backup Personal Folder

    Using Internet Mail mode only.

    Your batch file suggestion would be great, except, as I mentioned earlier, trying to copy the pst file with Windows Explorer results in the same "file is locked" error as using the Backup add-in.

    BTW all this is occuring when no other program is running, so something must be running in the background and locking the Outlook file. Looking at the task list however, reveals nothing obvious ... hence the frustration.

    Any other ideas would be gratefully received. Thanks again!

  13. #13
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    Re: Unable to backup Personal Folder

    try the batch when the computer first boots and before outlook ever is loaded. this will rule out other programs accessing the pst. then close outlook, wait at least 30 min and try the batch again. i'm thinking the utility is trying to access the pst before outlook has completely let go of it.
    If you are really energentic, reduce the time by 5 min and repeat until you get the error - then you'll know how long Outlook holds the pst before releasing.

  14. #14
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    Re: Unable to backup Personal Folder

    Thanks for all your help - I'll give it a shot.

  15. #15
    lsu
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    Re: Unable to backup Personal Folder

    Do you have Word or Excel mail enabled? If so, they will keep a path to MAPI open if they are running, even if Outlook is closed. I don't know whether or not this locks personal folders - I have never tried to back one up.

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